迪耶普劇院酒店(Hotel Opera Dieppe)

I booked this hotel several weeks in advance and paid over 3k euros for the stay. The next day I found out I could not make the trip due to illness in the family meant a change in plans for all family members. I tried to see if I could change the trip and found out once you go down that path on the booking’s website there is no going back! I ended up canceling the trip with my click and losing the full 3k! I tried to appeal to bookings by emailing ( in French)then calling 2 times to their customers service- they were very nice- the first one told me that she was sure the hotel would refund the money. The second told me he wold have someone speak to them in French and see if I could get a credit…nope, didn’t happen. But the worst is that I was guaranteed a call from the hotel within 72 hours of my requested to discuss, never happened. So I paid the money never got to talk to them about my options then lost my booking and the money….. oh, they did send me an email saying they would not CHARGE me anything more for canceling!!!! These people AND *********** don’t give a s#%t about their customers… and please don’t believe a word that their customer service agents tell you

Hôtel idéalement situé, proche de la gare St Lazare et de nombreux commerces et restaurants. Tout se fait à pied. L'hôtel est calme et entretenu, l'accueil y est agréable. Si vous êtes de passage sur Paris, c'est l'endroit parfait.

Centrally located. Concierge very nice and welcoming. Must take flight of stairs before can take elevator, so be aware when you have luggage. Clean room and was warm on a chilly day. Recommend.

A

très bon séjour dans un hôtel idéalement placé près des grands magasins