巴黎夏特雷大堂諾富特酒店的評價

來自住宿之回應: Dear Niuniuma,Thank you very much for sharing your kind feedback following your recent stay with us. We are delighted to learn that you appreciated our excellent location, the variety of our breakfast selection, and the unique atmosphere of our restaurant. It is also a pleasure to know that you found our hotel convenient and comfortable for a family stay in Paris.Your satisfaction is our greatest reward, and we truly hope to have the pleasure of welcoming you and your family back very soon.Kind regards,Fabrice Benier,Guest Relations Manager

來自住宿之回應: Dear Guest,Thank you for sharing your feedback following your stay with us in the heart of Paris.We are pleased that you appreciated our central location. However, we are sorry to read that other aspects of your experience did not fully meet your expectations.Please accept our apologies regarding the lighting issue in the breakfast area on your first morning. This was a temporary technical fault which has since been addressed, and we regret the inconvenience caused.With regard to bottled water, as part of our environmental commitment, we do not systematically provide single-use plastic bottles in the rooms. Water is available via the minibar and we also offer alternative solutions upon request. This approach forms part of our wider sustainability policy.We appreciate your honest comments, which help us to improve, and we hope to have the opportunity to welcome you again in the future.Kind regards,Fabrice Benier,Guest Relations Manager

來自住宿之回應: Dear Huxixianzuo,Thank you for sharing your feedback following your stay with us in the centre of Paris.We are pleased that you appreciated our convenient location, just steps from the metro. We also take note of your comments regarding the sofa bed comfort in the triple room. As indicated at the time of booking, the third bed is indeed a sofa bed, and we regret if its level of firmness did not fully meet your expectations.With regard to the city tax, please note that this amount is set by the local authorities and applies to all hotels in Paris, depending on their classification.We thank you for your honest feedback and hope to have the opportunity to welcome you again in the future.Kind regards,Fabrice Benier,Guest Relations Manager

來自住宿之回應: Dear 小安 Ann,Thank you for taking the time to share your detailed feedback following your stay with us in the centre of Paris.As you noticed, our hotel is currently undergoing renovation works in the public areas. These improvements are part of our commitment to enhancing the overall guest experience, although we regret if the exterior appearance during this period did not reflect the four-star standards we strive to uphold.Regarding the room size, we fully understand that space can feel limited, particularly with larger luggage, as is often the case in central Parisian properties. We are sorry to read about the drainage issue in the bathroom and have shared your comment with our maintenance team to ensure this is carefully checked and addressed.We are nevertheless pleased that you appreciated the newly refurbished feel of the room, the comfort of the bed and pillows, and the overall quality of rest. Your balanced feedback is valuable and helps us continue to improve.We are truly sorry to learn that you would not consider staying with us again, and we regret that we did not fully meet your expectations on this occasion. Should you reconsider in the future, we would very much welcome the opportunity to provide you with a more satisfying experience.Kind regards,Fabrice Benier,Guest Relations Manager

來自住宿之回應: Dear Xiaowenzhang,Thank you very much for sharing such a detailed and positive review. We are delighted to hear that you enjoyed our central location and found it convenient for exploring Paris, from the Châtelet-Les Halles station to nearby landmarks such as the Louvre, Orsay Museum, Notre-Dame, and more.I am also pleased that our team was able to assist you with an early check-in and luggage storage, and that you felt well supported throughout your stay. We take great pride in providing attentive and personalised service for our guests.We appreciate your comments regarding the room size and will keep this in mind for future improvements. We hope to welcome you back to Novotel Paris Les Halles on your next visit to the city.Kind regards,Fabrice Benier,Guest Relations Manager

來自住宿之回應: Dear Dababa999,Thank you very much for your detailed and positive feedback following your stay with us in the heart of Paris.We are delighted that you appreciated our prime location, directly next to a major metro station with its shopping facilities, as well as the wide choice of restaurants nearby. It is also a pleasure to read that you felt comfortable and safe in the area, and that many landmarks – including the Louvre Museum – were within easy walking distance.As you mentioned, we are currently carrying out renovation works to enhance our public areas. While some exterior scaffolding is visible at present, we are pleased that any daytime noise caused only minimal disturbance during your stay.We truly appreciate your balanced feedback and hope to welcome you back once our renovations are fully completed.Kind regards,Fabrice Benier,Guest Relations Manager

來自住宿之回應: Dear Olivia,Thank you so much for your lovely review!We’re thrilled to hear that you enjoyed your spacious room, our varied breakfast selection, and the convenience of our location near the airport train and metro. It’s also great to know that our team was able to offer early check-in and late check-out without any extra charge.A special thank you for highlighting Carine’s support — she’ll be very touched to hear your kind words!We truly appreciate your recommendation and look forward to welcoming you back on your next trip to Paris.Kind regards,Fabrice Benier,Guest Relations Manager

來自住宿之回應: 尊敬的이승명，感謝您抽空分享您的回饋。我們很高興聽到您對我們的地理位置和服務品質感到滿意。對於裝修工程和窗戶堵塞影響您的舒適度，我們深感抱歉。我們瞭解這對您造成的不便，並感謝您提出的賠償建議。我們的管理團隊將認真審查您的意見，並在此期間繼續努力提升賓客體驗。我們希望有機會在更好的條件下再次歡迎您。此致，Fabrice Benier，賓客關係經理

來自住宿之回應: 尊敬的 Ju Hun 女士，感謝您的回饋。我們很高興您喜歡我們優越的地理位置，週邊商店林立，購物中心也近在咫尺。同時，我們也感謝您對我們正在進行的翻新工程的理解，這些工程旨在進一步提升酒店設施，為未來的客人提供更佳的入住體驗。我們期待您的再次光臨。此致，Fabrice Benier，賓客關係經理

來自住宿之回應: Dear Guest,Thank you very much for your lovely feedback!We’re delighted to hear that you enjoyed our prime location and found it so convenient for exploring the city and dining out. It’s also wonderful to know that our check-in and check-out process was smooth and efficient.We’re especially pleased that you enjoyed our complimentary afternoon ice cream — a little treat we love offering our guests! We hope it made your stay even sweeter.We greatly appreciate your recommendation and hope to welcome you again very soon.Warm regards,Fabrice Benier,Guest Relations Manager

來自住宿之回應: 尊敬的Cololo女士，非常感謝您與我們分享您最近的入住體驗。我們很高興得知您對我們優越的地理位置感到滿意，但遺憾的是，您入住期間的某些方面未能達到您的預期。請允許我們澄清，除了客房內的咖啡機外，我們很樂意應您的要求提供單獨的電熱水壺——我們的團隊隨時為您提供所需的便利設施，確保您擁有舒適的入住體驗。同樣，為了您的安全，我們也應要求提供淋浴墊，並且我們一定會提醒客房服務團隊在必要時主動提供。關於淋浴水壓的問題，這是我們為實踐永續酒店理念、減少用水量而做出的更廣泛的環保承諾的一部分。我們理解每個人的喜好可能有所不同，感謝您的理解。最後，得知我們的早餐選擇未能達到您的預期，我們深感抱歉。賓客滿意度是我們的首要任務，如果您有任何關於如何改善您未來入住體驗的建議，我們將不勝感激。再次感謝您寶貴的回饋，我們真誠地希望在您下次訪問巴黎時有機會為您提供更優質的服務。此致，敬禮！賓客關係經理 Fabrice Benier

來自住宿之回應: 尊敬的賓客，感謝您抽出寶貴時間分享您在巴黎的入住體驗。得知您這次入住體驗的某些方面未能達到您的預期，我們深感抱歉。在此，我們想就您評論中提到的幾點進行澄清。關於停車，我們與附近的停車場有合作關係。相關資訊已在我們的預訂平台上明確標示。如有需要，我們的團隊隨時為您提供路線指引和停車安排的協助。關於飯店位置，我們飯店距離羅浮宮博物館約700米，步行約10分鐘即可到達。您可以使用地圖等常用導航工具輕鬆驗證這一點。由於巴黎市中心交通狀況和單行道等原因，開車前往通常需要更長時間，這或許可以解釋您遇到的情況。儘管如此，我們對由此造成的任何誤解深表歉意，並感謝您的回饋。您的回饋對我們至關重要，我們將持續努力，確保與所有賓客的溝通順暢，並為他們提供愉悅的入住體驗。我們期待未來有機會再次歡迎您的光臨。此致，賓客關係經理 Fabrice Benier

來自住宿之回應: 尊敬的賓客，非常感謝您抽出寶貴時間分享您最近入住我們飯店的詳細回饋。我們很高興得知您對我們酒店的優越位置、整潔的環境、高效的服務以及安全感都非常滿意。得知您下次來巴黎還會選擇入住我們飯店，我們倍感欣慰。我們也認真記錄了您對水壓、沙發床舒適度和隔音效果的回饋。請放心，我們一直在努力提升客房的舒適度，您的意見對我們推進翻新計劃至關重要。我們真誠地希望很快能再次歡迎您入住，享受更愉快的體驗。此致，賓客關係經理 Fabrice Benier