巴黎卡米爾酒店-希爾頓啟繽精選(Hotel Camille Paris Gare de Lyon, Tapestry Collection by Hilton)

小房間。庭院窗戶設有鷹架。由於缺乏移動空間而無法坐的椅子。桌子下的一個無法進入的插座。零服務但很乾淨。這家旅館是如何獲得四顆星的？另一方面，在里昂火車站旁的喧鬧且不受歡迎的地區，價格非常昂貴。

位置優越。 接待很好。 早餐不錯。 工作人員很友好，但很難讓別人理解他們的意思，大多數人都聽不懂法語，而且說法語的能力很差……我不得不用英語說……對於一個在巴黎的法國女人來說，真是可惜！ 浴室極為狹窄，牆壁與操作檯面不到1公尺。 掛在牆上。 被套上有洞。 窗戶狀況大致。 淋浴間不防水。 裝飾物損壞。 牆上有地基的痕跡。 細節，但數量眾多，尤其是對於四星級酒店，我期待一些頂級的東西，至少與我之前訪問過的中檔相比。 第一天，浴室垃圾桶裡的一整袋東西被遺忘在水槽旁。 經過漫長的一天，第二天午夜返回：房間還沒整理好。 舉報但沒有藉口，看起來我的要求很奇怪，但在宜必思、F1和公司，房間每天都有系統地打掃！ 第三天房間打掃乾淨了，但顯然沒有吸塵（赤腳走路很噁心）。 總之，自從我去度假10年以來，我想住在一家不錯的酒店，而不是更低端的酒店，最終，除了價格之外，我沒有註意到任何明顯的區別。 非常失望！！！！

Overall the hotel was clean and the staff friendly. The room was pleasant that said it’s probably coming to a time for a freshen. Common areas were excellent.

From the moment we checked in the service has been incredible. Every bit of the property is beautiful adorned. Very classy interiors.

如果… 如果服務達到標準：第一天我們要了第二件浴袍，當時我們有兩個人，只有一個……3 天后，我們仍然只有一件浴袍。 如果衛生間的污水味很重很難聞，如果酒店處理得當就好了。被迫不停地開窗，否則受不了…… 如果晚上訂購和供應的香檳是用卡支付的，但在退房時沒有第二次扣款…… 整體服務水平與預期水平相差甚遠，甚至低於 300 歐元以上的房間價格。 在世界各地，酒店在客戶服務方面都以這個價格舒適得多。

We found the hotel perfectly located to Gare d' Lyon Train Staion and the staff were friendly. Our chief complaint was the heating in the rooms (We overheard another patron with the same complaint). The weather turned cooler 12 October and we wanted to heat the room. The thermostat was set at "Cool" and 16 degrees C. This was probably helpful in summer, but the outside temperature was 17 C and wet. We asked for assistance immediately and a staff member set the temp to 22 C and said they would check back, but in 30 minutes the system reverted to cooling and 16 C. Mentioned it again the next day, there was never any repair made. The system would not allow us to keep the setting to "Heat" in the room and the staff seemed incapable of doing a reset on the entire system. The workaround is to set the heat way high, and monitor it every 20 minutes to catch it before it turns back to cooling. Anytime you leave the room, turn the system "OFF", so it doesn't cycle to cooling while you are out. Not optimal. We could't stay in the room without being in the bed under covers with the system turned off.

The stay was good until I got home and I realized I had been charged twice. I paid in advance through Hotel.com, and then the company used the imprint of my card for deposit to charge me again. I am still trying to get refund.