提供免費停車場的斯特拉斯堡酒店

酒店位於斯特拉斯堡老城核心景區:小法蘭西，酒店建築本身就是老城區的最重要的地標建築，鬧中取靜。酒店距離步行街（主商業街）僅幾十米，116等名店美食都近在咫尺，距離斯特拉斯堡大教堂、斯特拉斯堡河也都可以步行到達。酒店設施一流，衞生清潔，服務熱情，我們離店時，酒店大堂經理不僅幫我們提行李，而且贈送我們兩罐優質礦泉水。這麼優質的地標古董酒店，我們下次來斯特拉斯堡還要入住小麗晶酒店！👍👍👍

AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress.

連續住了幾晚，看着它的評分從3.9升到4。確實，公寓與一般酒店不同，當然4星際的德國城際酒店現在也不搞衞生了，價格還高，房間還小，所以衹要不是期望高的還是很接受的。

酒店位置不錯，正對面就是一個大型的商場。步行到老城區也不遠，出行非常方便。 酒店裝修比較現代，乾淨整潔。 一樓有個小的洗衣房，2歐元前台可以買洗衣塊。 大堂有個乒乓球枱，還有個桌球。 建議住家庭房，兩張床很大，房間也相對大些。教堂景觀房，房間面積比較小，還有就是西曬，出太陽的時候房間非常熱。夜晚對面有個音樂酒吧，房間隔音一般有點吵。 公共停車場P2需要走路5分鐘，停了兩晚用了酒店的優惠券，收了32歐。

Отличный апартотель, недалеко от центра. Есть возможность парковки на территории отеля, при необходимости дают утюг и другие принадлежности. У нас был номер на 2 этаже, окна в окна на соседнее здание и на стройку. Но шумно не было, так приходили ночевать, не напрягало. Кровать нормальная, сам номер маленький и кухонное пространство тоже миниатюрное, по сравнению с другими номерами в отелях этой сети.

沒有電熱水壺或吹風機。入住和前台服務時間僅為下午 5 點至 8 點，這意味著您可能需要根據時間安排。晚上 8 點後不提供行李寄放服務。房間裡沒有空調，如果打開窗戶，外面的噪音會很大（但房間裡有風扇，但不幸的是我直到第二天早上才看到）。地點有點不方便，距離市中心約 20 分鐘路程。至少，服務熱情周到，但總的來說，我不會再預訂這個地方了。

房間大，乾淨。設備齊全，廚房裡廚具齊全，GAS爐，在7樓頂層，有個大露台，可以露餐，看風景。位置在市中心，景點多在15分鐘步行範圍內，5分鐘步行可到大超市。房東很熱情，準時來接我們入住，有車庫。就是備用被子沒有多。

房間設施齊全，熱水壺、冰箱、微波爐、電磁爐、鍋碗餐具甚至洗潔精洗碗布都有。離景區步行都可到達，離火車站近，去斯特拉斯堡周邊景區坐火車方便。不過離長途汽車站稍微有點遠，但步行也可以到達。圖二、三，從斯特拉斯堡坐火車半小時到科爾馬。圖四、五，火車二十分鐘到斯特塔特站然後公交直達國王城堡。

La chambre était superbe ! Le lit etait confortable, tout était très propre et l'accueil superbe aussi ! Je recommande cet hôtel que ce soit pour un long ou court séjour !!

除了去酒店的路上在施工，其他都很棒！離市中心不遠，步行四分鐘就有公車站！我特別喜歡房間裡有微波爐和吹風機！前台工作人員也超友善！最後他們甚至用韓語叫我“顧客”，這讓我在史特拉斯堡留下了美好的回憶。