It is one of the most expected stay of our one-week safari game driving trip which we especially request to have a stay in view of the reputable brand and its renowned high quality. The location was good and the decoration was fabulous, room and services were great to be honest. However, the dinner had disappointed us the most, we were having our first dinner at Nuru Restaurant. Other than the mains of perch and pork ribs , we ordered an ostrich carpaccio as an appetiser as it was rarely seen in other restaurants. The quality was far from satisfactory, it tasted like cured meat and heavily sprinkled with salt and pepper, it was too salty to be eaten that we had to reflect to this waitress and leave most of the dish untouched. A replacement was made, it was with no salt but still taste like ham. Not to mention the mains were of standards which you found in a chain restaurant. Pork ribs were not tender, perch was a bit overcooked and without a taste of freshness. The catering downgraded the whole experience a lot. It was not one of the meals that you are expecting for a five star lodge and it was not reflecting the price it charges. Yet we appreciated that the catering management came to understand our comments at the end of the meal and sincerely attended to us. On the second day, food was better, perhaps due to less bookings of stay there, anyhow, food was still of mediocre standard. Merits went to the customer services and antique design of the lodge.
訪訪客Terrible rooms, food and service. Bad food and rotting fruit, unhygienic buffet Mold throughout the bathroom Dirt all over the bathroom floor, can't tell the last time is was mopped. When the hot water is turned on, you put it to the temperature that feels right but then it fluctuates quickly between boiling and cold. You can hear pol screaming while showering as you walk through the corridor. Window drapery is literally falling apart Linens towels and bathrobes are stained Outlets are faulty and stop and start working Bathroom faucet doesn't work properly All the fixtures, toilet, shower, bathtub are extremely dated Toilet handle doesn't work properly and the toilet runs for 15 min after every flush WiFi BARELY works in the common area for a couple hours in the evening. Light fixtures next to the beds don't work. Faux leather chair cushions are very worn. Wooden floors haven't been refinished since installation in 30 years. Every time you took a step it sounded like you would go through the floorboards.