提供免費停車場的亞霍加縣酒店

除了位置，其他都不配萬麗二字。 衛生：髒亂差 房間：小 收費：貴

前台經理態度和我們住的其他凱悅相比很差。我們訂的房間包括早餐,但經理甚至在我們給他看了預訂記錄後否認了,更重要的是,他幾乎逃脫了雙倍充電的房間......幸運的是,我在離開酒店前能查到信用卡記錄,在離開前抓住了收費...對這家凱悅酒店感到非常抱歉,很美,歷史感十足,在合適的市中心位置,但注意到入住不是很好,大堂和走廊都很空曠,可能和這個經理有關係....態度,我不能是唯一一個印象如此難以置信的離開酒店的客人.....

Great value for the price. Got a queen suite with a small kitchenette. Bathroom sink barely worked, only a slight trickle of water came out, but at least there was a fully functioning kitchen sink. Toilet flush handle was broken when we first arrived but they did fix it promptly once we brought it to their attention. Bed mattress was fairly comfy. Front desk staff was attentive for the most part. Kitchen wares such as pots and pans, plates, silverware, cutting boards, etc. were available for loan which was a nice amenity. However, I had some trouble getting one of the burners on the stove to work. Rooms were fairly clean but could use an update. Elevators were dirty though, trash and dust all over the floors of them. Laundry facilities were decent and had many washers and dryers available in good condition. Exercise room was small but decent. No weights though, just an elliptical, treadmill, and spin bike. It was open 24/7 though which was cool. Also, they advertise breakfast, but all they have is shitty coffee in the early mornings that quickly runs out.

Easy check in, very friendly, helpful check in staff. Lovely room, large comfy bed, good bathroom, great shower.  Somewhat disappointed by very limited on site Mexican restaurant food & it was quite poor in terms of portion and lacked any real flavour.  We had issue with getting bed made up and asked on 3 different occasions over our 3 night day. Jen on reception promised it would be done for out return to hotel in afternoon but sadly it was not and in spite of her further requests it was never done.  On check out when I told her it still hadn’t been done she agreed this was not good enough as she had been assured by housekeeping it would be done previous day.  Jen said she was sending 30,000 points to my Marriott account to compensate for our disappointment and they would show up within 48 hrs. That was 28 April , it’s now 14May and still nothing……… I really expected much better from a hotel of this standard. Westin you have let the Marriott group and us down.  You really need to deliver on your promises.  So disappointed ☹️☹️☹️☹️

我與前台工作人員有一個非常令人失望和不舒服的體驗。 我於週日01遊行下午12:30左右到達酒店,禮貌地詢問是否可以提前入住。前台工作的兩名婦女告訴我,直到下午4:00才有房間可用。我說沒關係,我會在大堂等待。 不過等的時候,其他幾個客人到了,馬上入住了,很清楚房間都有,讓情況感覺不公平。 後來,我再次與正在辦理入住的同一位客人走近桌子,說我今天預訂了,前台接待員表現得好像什麼都沒發生,看上去明顯很生氣。 在辦理入住時,她試圖再次爲預訂收取我的卡,儘管我的預訂已經在網上全額支付。當我看到金額並詢問它是什麼時,她無法清楚地解釋。我不得不再次告訴她,預訂已經付了。 然後兩位接待員開始檢查系統,在其他客人面前顯得惱怒和緊張。最後他們解釋說每天有50美元的保證金,我完全理解並同意。 然而,他們試圖再次收取錯誤的金額,我不得不再次質疑,然後他們最終糾正了正確的存款金額。 總體來說,情況非常不舒服,不專業。首先,我被告知要等到下午4點,而其他客人則被辦理入住,然後我不得不處理從一開始就應該清楚的收費混亂。 酒店設施不錯,但前台服務很失望,需要改進。

這家酒店老化,但位置太棒了!我們前往克利夫蘭,爲我兒子的騎士隊比賽生日旅行。到達後,代客非常擁擠。沒有人出來歡迎我們什麼的,所以我以爲所有的代客都是在外面停車的,相反,其中三個在裏面,笑着說,任何地方都沒有提到費用,所以結賬時對$50/day收費很驚訝。考慮到退房時他們花了一個小時把我的車帶回我,我會說收費太誇張了。當我們去辦理入住時,我很驚訝他們需要一張信用卡才能持有200美元。我預付了,預計他們需要一張存檔的卡,而不是持有資金。無論如何,我們的第一個房間似乎不錯。它有一個令人驚歎的火箭競技場景色。但是,我決定休息一分鐘,當我看着天花板時,它正在崩潰!!考慮到大樓的年齡,這是我決定給通行證的東西。然而,當我起牀洗澡時,牆上有一大簇長長的棕色頭髮,這對我來說太多了。去前台,他們對問題很好,很快把我們搬到了另一個房間,房間基本,有鐵衣櫃,兩瓶水,咖啡機和咖啡,迷你冰箱。房間的電視很大,很不錯。退房很容易,只是一個大廳裏擠滿了人都在等着他們的車出現!唯一能說的就是通過Trip支付了至尊房,只給了標間,所以Trip和酒店一定溝通不暢,要警惕...

步行5分鐘即可到達棒球場。房間也很舒適。不幸的是,接待處的女職員反應不佳。即使我於3:55到達,房間仍然沒有準備好,我被告知我不知道什麼時候可以進入房間。當我終於完成程序時,我被誤認爲是預訂了兩個房間,即使我預訂了一個房間。當我到達房間前面時,由於房間鑰匙的問題,我再次回到接待處,重新開始。以前的人使用的咖啡仍然留在咖啡機中。房間和位置都很舒適,但是服務不好。我認爲那些不拘泥於進入棒球場的人應該在另一家酒店。

住宿的好地方。友好的工作人員⚕️

我一到那裏就非常失望,我去檢查,我已經筋疲力盡了,因爲我整天都在法律葬禮上參加我的哥哥。不幸的是,由於我的家庭發生了意想不到的情況,我的第一個晚上無法入住。我終於可以去休息了,那是在我2天預訂的第二天,在凌晨5點,正在檢查我的女士告訴我,他們取消了我的預訂,沒有退款,我第一晚得到了它因爲我無法入住,但第二天我不明白他們爲什麼無緣無故取消我的第二天。所以我站在那裏已經筋疲力盡了

房間很大，離機場距離約車程12分鐘，前台美女很熱情。唯一不足就是服務員挺少的。然後，其實這個酒店是沒有免費穿梭巴士的。所以希望平台和酒店要更新信息內容，做到準確。