美國長住酒店 - 克利夫蘭 - 布魯克林(Extended Stay America Suites - Cleveland - Brooklyn)

Horrible beds................Breakfast ? .Really just serving coffee and granola bars! They should not advertise breakfast I rate this a 5 Building looks nice outside but not what you would expect for 100 a ight in Cleveland . Price should be more like $65.00

I traveled all the way from Ohio to be disappointed it’s my son birthday he turned 5 we got her to check in first I was booked for the wrong room but I settled for the room they gave me and when I got there it was a mess like somebody have been sleeping on the beds it’s trash every where it was just a disgrace and we couldn’t even get settled in so it took time from us playing at the park we had go back tell them about it we was only able to play at the park for 3 hours there wasn’t any towels in the new room they gave us and we had to call for towels they had us watch 2 hours I thought it was a smoke free facility I smell ********* and cigarettes all in the hallways also a life guard grabbed my son by his arms and he said it was hard to the point he was crying I’m very unsatisfied and disappointed I came to enjoy my self with my children and have a good time we got stuck out our room we had to wait 40 mins for them to come to let us in I understand this is a busy place but communication in the key when I called about us getting in our room I had to call serval time first it was a lady she hung up on me but then a man answered he was polite

This was one of the worst hotels I've EVER stayed at. The entrance was not inviting at all...cigarette butts on the ground, broken tile in the foyer, & an overall feeling of being in an area that was frequented by people that didn't care about their surroundings.

I didn’t even check in and tried to cancel my reservation with no answer on their end! They charged me for a room I didn’t even use!!

The room smelt of smoked cigarettes. Therewere cigarette burns on the sink and burn marks in the carpet.

Staff was nice enough. The elevator was severely outdated and loud and shaky. We ended up taking the stairs for the rest of our stay. Walking to our room we passed a man you could definitely tell was on some kind of drug. We waited for him to go around the corner before entering our room. The curtains were very old and worn and barely kept any actual light out when closed. We left for an event and when we came back about 3 hours later, we opened the door to find the ceiling light cover had fallen to the floor. I’m for sure it wasnt the first time since when you looked up you could see the hanging duct tape that they must have tried to fix it with at some point before. We had to sleep with the tv on in order to not hear the tv on in the room next to us. I suppose the cheap price definitely reflected what we got. It worked for us to sleep quick and get back on the road early but I would never stay here again.

I checked in at 3:00 p.m. took my belongings up. Came back around 8:00 p.m. and my key will not let me into my room. The reception is act like I did something wrong because they were overbooked because of the Drake concert but it wasn't my fault. Other than that, great experience with my husband.

Good price but the cleanliness was subpar, especially in the hallways. Also the room key system was down so the desk clerk had to let us back onto our room every time we left.

We had no television no key for access to the room and the stove smoked like a chimney other than that it was good