Hotel is located in a nice and quiet area, very close to the sea, there is a beach just 2 min walking distance. Swimming pool is nice and clean with a lot of sunbeds all around, but they do not provide towels. We went there after season, so it was more quiet and not overcrowded. There is a lot of options for breakfast, but it's average or below average in my opinion. Rooms are clean and spacious, but unfortunately bathrooms are small and very poorly ventilated, which meant we needed to shower with the door wide open to get some air. It is worth to mention that there is only one exceptional staff member, that seems to care, has excellent manners and always smiling towards the customers, his name is Oliver, he works at the restaurant and pool bar. One situation that we didn't like was when we wanted to do late check out. We started asking a few days prior about it, and all we heard was that we need to ask in the morning on the day of check out. On the day of check out we heard that all the rooms are fully booked, so we can't do late check out, which btw we wanted to pay for. It was hard to believe that all the rooms were suddenly fully booked as we were staying in the hotel for a week, and there wasn't many people in it, also we were checking out mid week. We checked online and the rooms with sea view (just like ours) were still available to book on the same day. We went to the reception to ask about it. The lady on the desk was trying to find an excuse saying it is the agency's fault, then that they don't want to give a room for 15euro (late check out price) if they have an option of someone maybe booking the room for 80euro, and then she admitted that they have no cleaning staff after 3pm. It left a very sour taste and we were very disappointed. We've been offered to book a shower room, which is a good option, but they said they don't provide the towels. Again, hard to believe that hotel has no extra towels. Once we got to ”the shower room” it was just a regular room with a sea view, which looked exactly the same as our previous room, so we just confirmed that they lied to us, as they had spare rooms for additional guests or for us to stay a few hours longer. The room was booked for 4pm, we found dirty towels in the bathroom from the previous guests. At 4.05pm a cleaning lady came in to the room with towels in her hand, but when she saw us she was shocked and went away. She obviously wasn't finished cleaning the room from previous guests. She didn't leave clean towels with us. Another lie - as they said they don't have cleaning staff after 3pm. Overall the hotel is cheap, so it is worth, what you pay, but it would be in their best interest to provide a better service for their customers if they want them to recommend further, as we will not.
不錯
80 評價