芭堤雅阿瑪瑞度假酒店的評價

來自住宿之回應: Dear Valued guest, Thank you very much for taking the time to share such a detailed review of your recent stay at Amari Pattaya. We are truly delighted to hear that your three-night stay exceeded your expectations and that you and your family had a comfortable and enjoyable experience with us. 😊It is wonderful to know that you appreciated our convenient location near the beach and surrounding restaurants and shops, as well as our breakfast selection, fresh fruits, and variety of juices. We are especially happy to hear that the pool facilities were a highlight of your stay and that your kids had so much fun with the waterslides. Creating memorable experiences for families is something we always strive for, so your comments mean a lot to our team.At the same time, we sincerely appreciate your honest feedback regarding the air conditioning noise and the room orientation without a sea view. Your comments are very valuable and have been shared with the relevant team as we continuously look for ways to improve our facilities and enhance our guests’ comfort.Thank you again for choosing to stay with us and for sharing your experience. We are truly pleased to know that you and your family left happy, and we very much look forward to welcoming you back again for another enjoyable stay in the future. 🌴✨Best Regards,Amari Pattaya

來自住宿之回應: Dear Valued guest, Thank you very much for your incredible and detailed review. We are truly delighted to know that your oceanfront experience far exceeded your expectations.It is wonderful to hear how much you enjoyed the stunning sea view, from watching the sunrise from your bed to relaxing on the balcony with the sunset and sea breeze. Moments like these are exactly what we hope our guests will cherish during their stay. We are also pleased that our convenient location near Terminal 21, Tiffany’s Show, the beach, and nearby amenities added to the ease and enjoyment of your holiday.We are glad that you found the room clean and comfortable, appreciated the bedding quality, and enjoyed the thoughtful layout with a separate bathroom and bathtub. Your kind words about our front desk team, especially regarding the warm service and room upgrade, will certainly be shared with them as great encouragement.It is equally rewarding to know that you loved our breakfast selection, particularly the freshly cooked local noodles. Providing both variety and authentic flavors is something we take pride in.Thank you once again for your high recommendation and for choosing to stay with us. Your recognition of our value for money and overall experience means a great deal to our entire team. We sincerely look forward to welcoming you back for another perfect ocean-view getaway in the future.Best Regards,Amari Pattaya

來自住宿之回應: Dear Valued Guest,Thank you very much for your review. We are delighted to hear that you enjoyed our beachfront location and appreciated the comfort of our common areas. It is always encouraging to know that our surroundings and facilities contributed positively to your stay.Regarding your concerns, we sincerely apologize for any inconvenience caused by the inconsistent housekeeping service, including the slippers and drinking water not being replenished, as well as the room allocation not meeting your request to stay away from the elevator. We also regret that the elevator noise affected your rest and that your check-in experience, particularly the room upgrade suggestion, did not feel fully aligned with your needs. Furthermore, we are sorry to hear about your concerns regarding the water quality. Please be assured that we take this matter seriously and will coordinate with our Engineering team to inspect and review the water system to ensure it meets our quality standards.Please rest assured that these improvements are being made to enhance the overall experience for all our guests. If you have any additional requests or suggestions, please don’t hesitate to reach out. We are always committed to improving our services and ensuring your satisfaction. To enhance your future stays, we invite you to explore our ONYX Rewards app, which allows you to communicate directly with our team for prompt assistance with any inquiries or concerns.Your satisfaction is our top priority, and we look forward to welcoming you back again soon.Best Regards,Amari Pattaya

來自住宿之回應: Dear Valued guest,Thank you very much for your review and for choosing to spend your New Year holiday with your family at our hotel.We are delighted to hear that you enjoyed our swimming pool facilities, especially that they were suitable for children and offered plenty of space for sunbathing and relaxation. It is also wonderful to know that you found the room spacious and overall had a good experience during your stay.Regarding your comments about the sea view, we appreciate your honest feedback. Some sea view rooms may have a partial view depending on the building orientation. For your next visit, our team would be more than happy to recommend a pool view or another room category that may better match your preference.We sincerely apologize for the inconvenience caused by the cockroaches you noticed on the terrace. Please rest assured that we take this matter very seriously. Your feedback has been shared with our Housekeeping and Pest Control teams to reinforce preventive measures and ensure thorough inspections, particularly for balcony areas.Thank you again for your valuable comments. We truly appreciate your feedback and look forward to welcoming you and your family back again for another enjoyable stay in the future.Best Regards,Amari Pattaya

來自住宿之回應: 尊敬的賓客，非常感謝您的評價。我們很高興得知您在芭堤雅的旅行愉快，並選擇入住我們酒店。對於您提出的任何問題，我們深表歉意，包括您抵達時房間準備延遲、其中一間房間出現異味以及客房清潔服務未達到您的預期。請放心，我們已將您的回饋轉達給相關團隊，他們將認真審核並改善服務。我們正與客房清潔和工程團隊密切合作，確保房間按時準備妥當，並更有效地解決維護問題。請您放心，這些改進旨在提升所有賓客的整體入住體驗。如果您有任何其他要求或建議，請隨時與我們聯繫。我們將始終致力於提升服務品質，確保您滿意。為了提升您未來的入住體驗，我們誠摯邀請您體驗 ONYX Rewards 應用程式。您可以透過應用程式直接與我們的團隊溝通，及時獲得任何疑問或問題的解答。您的滿意是我們的首要任務，我們期待您的再次光臨。此致，芭達雅阿瑪瑞酒店

來自住宿之回應: Dear Value Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us.We are delighted to know that you enjoyed your sea view room, especially the beautiful garden views and peaceful atmosphere. It is wonderful to hear that you found the room spacious and our team friendly and welcoming — your kind words truly mean a lot to us.We’re especially pleased that your child had such a great time at the Kids’ Club, with our childcare service and water park keeping them happily entertained. It’s also great to know that our convenient location, just across from the beach and close to Terminal 21, added to your overall experience. We are glad you enjoyed our breakfast selection, particularly the fresh squeezed juices, and that the festive Chinese New Year atmosphere made your stay even more special.At the same time, we sincerely apologize for the delay you experienced with room service. Your feedback is very important to us, and we will certainly share this with the team to review and improve our delivery time to ensure a smoother experience in the future.Thank you once again for your valuable feedback and for choosing to stay with us. We truly hope to welcome you and your family back again for another memorable stay soon.Best Regards,Amari Pattaya

來自住宿之回應: Dear Trip999,Thank you very much for your wonderful and detailed review. We are truly delighted to hear that you and your family had such a memorable stay with us at Amari Pattaya.It is especially rewarding to know that you felt warmly welcomed from the moment of check-in and that our team helped make your family holiday even more special. Your kind words about our front desk team and poolside staff will certainly be shared with them, as they always strive to provide attentive and heartfelt service.We are also very pleased that you and your children enjoyed the spacious sea view room, our beachfront atmosphere, and the family-friendly facilities, particularly the swimming pool and children's water play area. It is wonderful to hear that the festive lobby decorations and the illuminated hotel exterior added to the magical experience for your family.Your compliments about the comfort, fun atmosphere, and overall facilities truly mean a lot to us. We are honored to have been part of your family vacation and greatly appreciate your recommendation to other families traveling with children.We sincerely look forward to welcoming you and your family back again for another memorable stay in Pattaya.Warm regards,Amari Pattaya

來自住宿之回應: 尊敬的賓客，非常感謝您撰寫如此詳盡的評價。我們很高興得知您對我們公共區域的設計和美學，特別是兒童戶外水上樂園的設計和美感表示讚賞。我們一直致力於為家庭打造充滿樂趣且令人難忘的入住體驗，因此，得知這一點在您的入住期間尤為突出，我們感到非常欣慰。同時，我們也很高興得知您喜歡我們便利的地理位置，步行即可到達Terminal 21購物中心、海灘和周邊設施。我們很高興您覺得我們的客房寬敞舒適，尤其與鄰近飯店相比更是如此。此外，我們也衷心感謝您對客房內一些略顯陳舊的細節提出的寶貴意見。請您放心，我們會持續評估我們的設施並製定改進計劃，以確保在保持酒店特色的同時，提供舒適現代的住宿體驗。我們尤其感謝您考慮再次入住我們酒店。這無疑是對我們最大的肯定。我們期待您和您的家人再次光臨，為您帶來另一個愉快而難忘的入住體驗。此致，芭達雅阿瑪瑞酒店

來自住宿之回應: Dear Valued Guest,Thank you very much for your review and for sharing your detailed feedback. We are pleased to know that you were able to enjoy certain aspects of your stay, including our oceanfront location and the complimentary in-room refreshments provided for your comfort.Regarding your concerns, we sincerely apologize for any inconvenience caused by the room allocation process and the extended time it took to clarify your booking category. This is certainly not the experience we aim to deliver, and we regret any frustration this may have caused. Please be assured that room assignments are based strictly on confirmed booking categories, and we will review this matter carefully with our Front Office team to ensure clearer communication and a smoother check-in experience moving forward.We also apologize for the inconvenience related to language communication, bathroom maintenance issues such as the bathtub drain and sink, and the misunderstanding regarding the complimentary snacks. Your feedback has been shared with the respective department heads to reinforce service training, improve maintenance inspections, and ensure our team provides accurate and consistent information to all guests.With regard to the beach, our property is located directly across from the public beachfront in Pattaya, and while we do not have a private beach area, we strive to provide a relaxing pool and seaside atmosphere for our guests to enjoy.Please rest assured that these improvements are being made to enhance the overall experience for all our guests. If you have any additional requests or suggestions, please don’t hesitate to reach out. We are always committed to improving our services and ensuring your satisfaction. To enhance your future stays, we invite you to explore our ONYX Rewards app, which allows you to communicate directly with our team for prompt assistance with any inquiries or concerns.Your satisfaction is our top priority, and we hope to have another opportunity to welcome you back and provide a much-improved experience in the future.Best Regards,Amari Pattaya

來自住宿之回應: Dear Valued Guest,Thank you so much for taking the time to send us your feedback. We are pleased to hear that you find satisfaction during your stay with us. As we highly appreciate you sharing such a positive experience. We look forward to the pleasure of welcoming you back in the near future.Best Regards,Amari Pattaya

來自住宿之回應: Dear Qibaodaye,Thank you very much for your review. We are delighted to hear that you appreciated our beautiful garden surroundings and the lovely views, which are truly highlights of our property.Regarding your concerns, we sincerely apologize for any inconvenience caused by the air-conditioning noise, the room condition, cleanliness issues, and the unpleasant odor in the elevator area. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for immediate inspection and corrective action. The air-conditioning system will be thoroughly checked to ensure proper functioning and minimal noise levels, and additional preventive pest-control measures have been reinforced to maintain the highest standards of cleanliness. We are also addressing the odor concern to ensure a more pleasant environment for all guests.We regret that your sleep and overall comfort were affected, as this is certainly not the experience we aim to provide. Guest comfort and satisfaction remain our highest priorities, and we truly appreciate you bringing these matters to our attention, as this allows us to improve.Please rest assured that these improvements are being made to enhance the overall experience for all our guests. If you have any additional requests or suggestions, please don’t hesitate to reach out. We are always committed to improving our services and ensuring your satisfaction. To enhance your future stays, we invite you to explore our ONYX Rewards app, which allows you to communicate directly with our team for prompt assistance with any inquiries or concerns.Your satisfaction is our top priority, and we hope to have the opportunity to restore your confidence in us during a future visit.Best Regards,Amari Pattaya

來自住宿之回應: 尊敬的賓客，非常感謝您詳盡的評價。我們很高興得知您喜歡我們設有三條滑梯的游泳池、便捷的專車接送服務（可直達芭堤雅Terminal 21購物中心）以及我們優越的海濱位置。得知家庭賓客在我們這裡度過了難忘的時光，我們深感欣慰。對於您提出的服務問題，我們真誠地向您致歉，尤其是在海濱餐廳和客房服務方面給您帶來的不便。請您放心，禮貌待客、專業敬業和注重衛生是我們所有員工的基本要求。對於您所體驗到的服務未能達到我們一貫秉持的標準，我們深感抱歉。您對溝通、員工態度、清潔衛生以及後續跟進不足的回饋已轉達給相關部門負責人，以便他們立即進行審查並安排相應的培訓。此外，對於淋浴水溫不穩定、房間內有蜘蛛網以及走廊照明問題造成您的不便，我們也深表歉意。我們已將上述情況報告給工程部和客房部，以確保今後進行更徹底的檢查和預防性維護。請您放心，我們正在進行這些改進，以提升所有賓客的整體體驗。如果您有任何其他要求或建議，請隨時與我們聯繫。我們始終致力於提升服務品質，確保您滿意。為了讓您未來的入住體驗更加完美，我們誠摯邀請您體驗我們的 ONYX Rewards 應用程序，您可以透過該應用程式直接與我們的團隊溝通，並及時獲得任何疑問或問題的協助。您的滿意是我們的首要任務，我們真誠地希望有機會在您下次光臨時再次贏得您的信任。此致，芭達雅阿瑪瑞酒店

來自住宿之回應: Dear Valued guest, Thank you very much for taking the time to share your detailed feedback with us. We sincerely regret to learn that several aspects of your stay did not meet your expectations, and we truly appreciate your candid comments.We are sorry for any disappointment regarding our location and for the inconvenience caused by elevator wait times and unpleasant odors. Your remarks have been shared with our engineering and management teams for immediate review. We are also very concerned to hear about your observations around the pool area, particularly regarding safety near the exits and the presence of lifeguards. Guest safety is of utmost importance to us, and these points have been escalated to the relevant departments for prompt attention and corrective action.While we are truly sorry that your experience did not leave you with a positive impression, we appreciate you bringing these matters to our attention. Should you consider giving us another opportunity in the future, we would welcome the chance to provide you with a much-improved stay.Best regards,Amari pattaya

來自住宿之回應: Dear Valued Guest,Thank you very much for your review. We are delighted to hear that you enjoyed our facilities, especially the swimming pool and children’s room, and that our front desk team was able to assist you with changing to a sea-view room to better suit your preferences.Regarding your concerns, we sincerely apologize for any inconvenience caused by the slower check-in process during a busy arrival period, as well as the inconsistencies in housekeeping service, including delayed cleaning times and missing toiletries. Please be assured that your comments have been shared with the relevant teams for immediate review and corrective action to ensure more consistent service standards moving forward.Please rest assured that these improvements are being made to enhance the overall experience for all our guests. If you have any additional requests or suggestions, please don’t hesitate to reach out. We are always committed to improving our services and ensuring your satisfaction. To enhance your future stays, we invite you to explore our ONYX Rewards app, which allows you to communicate directly with our team for prompt assistance with any inquiries or concerns. Your satisfaction is our top priority, and we look forward to welcoming you back again soon.Best Regards,Amari Pattaya