波爾斯谷貝斯特韋斯特優質酒店(Best Western Plus Pauls Valley)

Buen servicio. Personal amable. Desayuno excelente

There was ice on the ground and no salt or ice melt so I fell getting out of my car. Nobody seemed to care when I reported it. I have a hurt wrist now from it. There was no hot breakfast. Only cereal and muffins which I can’t eat.

I was here for 2 nights. Staff was very friendly and check in was fast. However, the hotel was dirty. The stairwell had caked on dirt on every step from the first to the third floor. The stairwell was dirty like this for the entire duration of our stay. My room had stains on the curtains and dirt stains on the floor. The carpet had a sticky feel to it. One one first day, the fire alarms went off and 3 or 4 emergency vehicles rolled up with lights and sirens blaring. They all promptly left a few minutes later. However, I will reiterate again that every interaction that i had with staff was pleasent and they were all extremely helpful. Id stay here again just because of that.

The hotel was nice and clean and the staff was friendly. Our only complaint was the clerk that checked us in was new and when I’d ask a question he’d take the phone and go in the back to call someone for help. He wanted me to fill out a form and write down my credit card number, csv # & expiration. That’s illegal for them to keep my cc info except for the last 4 digits. He finally figured it out and didn’t need it. He needs a little more training.

Honestly nothing the showers need some sort of slip protection I’m 40 years old and had trouble keeping my balance in the shower. Also found 2 roaches on n our room on the first floor

Tami the lady that cked my daughter in was so amazing she went above and beyond her jib to make things work out my daughter lost her wallett and i called tami to get things done on line for her to be able to get a safe place to stay i am in ks and my daughter was going back to texas so again thank you so much Tami and thabk you my best western for always taking care of me and my family you are the only place i stay everywhere i travel God Bless you all

Check in was ok She was on a personal phone call she I arrived and continued on phone call for a few minutes.

I was on second floor the noise from the tv under my room was really loud.