波士頓皮博迪萬豪SpringHill酒店(SpringHill Suites Boston Peabody)

My fiancé and I booked this hotel solely based on the fact that it listed that it had a hot tub. It was the only hotel in the area that listed this as an available facility. We wanted nothing more than to relax in a hot tub after the long week we had. Upon arrival we noticed the the exterior of the building was extremely dirty and rundown looking. The parking lot and surrounding area just looked trashy. We park and walk up to the entrance and immediately notice 3 people doing carpentry work right in the direct entryway. We walk into the lobby and I was setback. The entire lobby was gutted. Floors covered in plastic protective paint sheets, Dust everywhere from sheet rock work going on, Random bottles of soda, tools and workers everywhere. As my fiancé is giving his information I notice on the desk that there is a sign saying that the pool and hot tub are “out of service” I was irate. ******* as a business that represents this hotel and promotes it should be aware of these things to relay them to their potential customers. We NEVER would’ve stayed here had we known of these issues, and would’ve contacted customer support had we had more time on our hands to “waste” on the phone with someone to change our reservation. The entire hotel was filthy. The elevator had wet spots all on the floor and reaked of urine. The water in the sink in our room would not get hot. The breakfast offered was the smallest I’ve ever seen offered at a hotel. Very bad experience!!

Wasn’t too happy that the pool was down and I only found out about it when I went to check in considering that I chose the hotel mostly because of the pool

Tres belle hotel, les chambres sont grandes, super dejeuner le matin, secteur tranquille, a quelques minutes de boston et salen

Hotel tres confortable et très propre. Le petit-déjeuner est copieux. Dommage que la piscine ne soit pas fonctionnelle

Esta bonito todo m gusto la atencion

I was upset when checking in because the hotel clerk said the hot tub and pool were closed because of an issue with the city. I was truly looking forward to relaxing and using these amenities, that is why I booked this hotel. The clerk offered to cancel my reservation but I that means I would have to search for a new hotel last minute which is usually unlikely on a Saturday night, let alone that I have my 84 year old mother with me who was tired from the trip. The next morning, the Continental breakfast featured cold eggs, disgusting sausage patties and no butter for toast or cream cheese for a bagel. The worker didn't even have the courtesy to check in the back for these items. It's funny because they were there Monday morning. The room's beds were comfortable but the couch was terribly hard and like sitting on a concrete slab.

Pool was closed though i stayed there to take my granddaughter swimming. I wish yall had it on the websites.

It was unfortunate that they had an issue with the pool and it was down the entire 2 night stay. We specifically pick the hotel because it had an indoor pool. Breakfast was excellent.

Disappointed in spring hill suites, the pool wasn't open, we should get notice about construction, the pool not operating. Desk clerk waS far from friendly, didng even raise her head to say hello. The complimentary breakfast was very busy and not maintained. Will not return to spring hill and i stay here quite often.