曼緹斯珍珠谷大酒店

曼緹斯珍珠谷大酒店的評價

曼緹斯珍珠谷大酒店

R301 Wemmershoek Road, 7646 Pearl Valley Golf Estate and Spa, 西開普省, 南非查看酒店詳情
曼緹斯珍珠谷大酒店
曼緹斯珍珠谷大酒店曼緹斯珍珠谷大酒店曼緹斯珍珠谷大酒店
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曼緹斯珍珠谷大酒店 的真實住客評語

8.6/10
很好
36則評價
真實評價
位置8.6
設施8.6
服務8.5
衛生程度8.6
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Dmitry
入住日期 2023年1月
獨自旅遊
20則評價
8.0/10
很好
發佈於 2023年3月8日
Breakfast was really poor for such luxury place Be ready to pay for still water served for breakfast Hanna in the restaurant was the only one person who was ready to help.
翻譯
498liisap
入住日期 2024年10月
夫妻／情侶
10.0/10
傑出
發佈於 2024年11月29日
We stayed for 4 nights and were playing golf there. Rooms are spacious with nice views. Comfortable beds and pillows. Rooms are clean. Security access is as described stupid. You could just give the access codes. Breakfast is good and you will get a proper meal+ drink for included price that is 180zar pp. Golf is very expensive. Worth it ofcourse but very expensive. These were the most expensive rounds we played in SA. Still would recommend as a must play course. In conclusion it was a very good stay and would definately visit again if we ever come back.
翻譯
來自住宿之回應: Dear 498liisap I am delighted to have received such a great review, and I thank you for taking the time to tell the rest of the world about our great hotel, golf course and facilities. We are pleased to hear that your experience was memorable. I will share your feedback with regards to the pricing structure of the golf with the Golf Director. I am sure he will be delighted to hear your positive feedback on the quality of the course. I am very disappointed to hear of your experience with the security access procedure. We are continuously working on finetuning the process and to keep the process in line with the expectations of the residents and security protocols. Travel safely and we wish to welcome you back in the near future. Kind regards Mynhardt de Jongh General Manager
OregonChickie
入住日期 2024年6月
獨自旅遊
10.0/10
傑出
發佈於 2024年7月16日
Amazing surroundings and on the world-class golf course. There is a spa called Camelot that is fantastic with wonderful staff! The main dining area is very good with wonderful views. The area is very spread out and you may have to do some walking to get to places.
翻譯
來自住宿之回應: Dear OregonChickie (Love your username by the way) We are truly delighted to hear that you have enjoyed the tranquil environment and that the course is "world-class" I will share your review with the owners of Camelot Spa and with the rest of my team for them to once again appreciate what a lovely property we have to offer our valuable guests. We hope you travel safely, and we hope for you to one day be able to return and continue with your memories. Kind regards Mynhardt de Jongh General Manager
Jill101299
入住日期 2024年9月
夫妻／情侶
6.0/10
發佈於 2024年10月28日
We kozen dit hotel op aanrader van een vriend en omdat mijn man hier eerder heeft gegolfd. De baan is voor golf liefhebbers een aanrader, hoewel wij de prijzen erg hoog vinden. We hebben afgelopen 2 weken op vergelijkbare banen gelopen voor een veel aantrekkelijker tarief. Het hotel biedt veel comfort. Dus daar is niet veel op aan te merken. Kamers zijn ruim van opzet met voldoende (keuken) faciliteiten, wel erg gehorig. Ik miste echter de warmte (ziel) in het hotel, beetje onpersoonlijk. Het voelt eerder als een appartementencomplex met een conciërge. Voor wie anonimiteit zoekt is dit helemaal prima. En met de beveiliging aan de toegangspoort (wel een tijdrovende klus) voel het heel veilig. Tenslotte verdient de verlichting langs het pad naar de kamers/ kleine zwembad aandacht. Meerdere gasten liepen met zaklamp (telefoon) om hun weg te vinden.
翻譯
來自住宿之回應: Dear Jill101299 First of all, I would like to thank you taking the time to write a review. Guest feedback is of utmost importance that we as operators and owners of establishments are constantly reminded on areas where we are exceeding guest expectations and possibly lacking. We are glad to hear that you enjoyed a great course, however the hotel is an establishment on the estate, separate to the golf course and does not have any authority to comment on golf pricing. I must apologise with regards to the poor lighting on the walkway. During your stay we had an issue with a cable that malfunctioned, and we struggled to find a solution to the problem. Luckily the lights were fixed under 72 hours. Once again, we appreciate your feedback, and we do sincerely hope for you to be able to re-visit us soon. Kind regards Mynhardt de Jongh General Manager
NelusR
入住日期 2024年3月
商務旅客
8.0/10
很好
發佈於 2024年4月22日
I have stayed here before, reviewed the hotel, and this is a followup on other experiences. Not all is great. Complain portion at the bottom. Gym: Top facilities for a hotel gym. Everything you need in a gym. Backs Restaurant: Great little restaurant if you have a short stay (less than 5-days). Would be great for a “larger” menu offering at breakfast. Only a couple of options. But food overall good. Unfortunately the main restaurant is closed for renovations and that puts pressure on “Backs” yet again for dinner options. Still good food but limited menu. Entrance to the estate: Ridiculous! It is a time consuming exercise. Stop, where you going? cell phone number, scan driving licence and disc. Such a terrible process. For a world class resort, your systems must surely be able to cater for one code (entrance and exit) during your stay. You know when we depart so why not give one code for entrance and exit during this time? Don’t say it is for security and my (and residents) safety. Security should always be a priority but this is just a bad and inconvenient process. I stayed for 3-weeks and to follow this every time, twice a day, is just ridiculous. There is better ways! Unfortunately the complaints about the access procedure has been coming for years (as I read the reviews) and still it has not changed. Golf: Would still like to play (and review) but not at the requested rate. I have played at many other courses (of same quality) and they are just as good and exclusive but not this expensive. But Still a great stay Will go back
翻譯
來自住宿之回應: Dear NelusR Thank you for taking the time to write a very detailed review. I am really impressed that you have taken time to read historical reviews and responses as this makes your review even more relevant and appreciated. Because of your username I am not always able to track exactly who the reviewer is, but I would like to thank you for your return business and for your soonest return Pearl Valley Hotel by Mantis is a supplier, one of many, on the greater Val de Vie and Pearl Valley Residential Estate. Security is independently chosen and managed by the Home Owners Association and suppliers like the hotel, do not have that much say on SOP and management processes of the security. In the past 2 years, since my commencement of employment, I can honestly say that access for hotel guests have been improved, but, you are 100% correct that there must be easier and more streamlined methods that can be implemented. As a hotel guest, we do assist with biometrics access for the main gate, but not inter estate travel. I am confused and I apologise that I was not aware of your access issues as I would have signed off paperwork for authorization. Please do take up my offer on your return. Golf is a complete separate entity and we do not have any say on their rates. We do however offer better rates to guests that chose to stay with the hotel and play a round of golf. I will communicate and share your feedback on Back's Restaurant to the owners in order for them to relook at a larger menu for longer staying guests. Apologies for the closing of the one restaurant. Annual hollow tining occurs after season, normally the last 2 weeks in April after Easter weekend. I hope to welcome you back and I honestly appreciate your feedback as guest feedback like yours, provide me with valuable information on where we are great and where I, and the rest of the operators on the estate, can improve. Travel safe. Until we meet again Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel
Michelle d
入住日期 2024年1月
家庭旅遊
2.0/10
發佈於 2024年2月25日
All the great service and treatment we enjoyed from the Pearl Valley hotel and its wonderful staff was marred by the shocking manner in which the security staff operates the access and egress gates to the Estate. Our room was far from perfect, with a wet carpet and rising damp - but this was not an issue as the hotel staff were quick to attend to the issue with good grace. We stayed at the hotel for 3 nights for a beautiful celebratory weekend with close friends. Our stay was ruined by at least 7 unpleasant encounters we had with Thornburn Security staff who appeared to be antagonising my husband and I and our family members at the access and egress gates. Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel who appeared to be enjoying depriving us access or taking undue time to permit us access to the hotel premises. This ill treatment occurred on each and every interaction with them. When complaining about the security staff to various members of the hotel team - I was informed that there are “many complaints” about the security at the gates - “but nothing gets done”. Our family will never stay at the Pearl Valley Hotel again after the unpleasant experience dealing with Thornburn Security. Life is stressful enough without having to be antagonised on one’s holiday by irritating, inefficient security personnel who defeat the object of a welcoming and secure hospitality experience and environment.
翻譯
來自住宿之回應: Dear Michelle d Thank you so much for taking the time to write the review. Utterly disappointing read. I am glad to hear that you and your family & friends enjoyed great service from my team. My sincerest apologies for the patch of wet carpet, due to a leak from the bath, which none of us were aware of. This unfortunate incident happened whilst the hotel was 100% occupied, hence we could not move you to another room, but glad my team could effectively dry the carpet with our industrial strength blowers. The bath was subsequently repaired. Reading your summary of how you are perceiving Pearl Valley Hotel, upsets me immensely, as the hotel is a service provider on the estate, just like Thornburn Security. "Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel." I have immediately made contact with the Estate Security Manager, and he is currently investigating your claims. No matter what the outcome of the investigation, I would like to guarantee you of my dedicated involvement into this matter as we are suffering the consequences of the wrong doings of other 3rd party suppliers. Your perception of the estate and the hotel are tainted, and I need to find a solution to the core issue. I hope you find it in your heart one day to return and experience the best of the greater estate and Pearl Valley Hotel by Mantis. Travel safely. Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel
Suzanne L
入住日期 2024年2月
獨自旅遊
10.0/10
傑出
發佈於 2024年3月3日
Excellent service and very friendly environment. I want especialy to praise the team at the Back's restaurant who met me with a smile every morning. They were charming and very helpful. Always ready and in a good mood even when t it was very busy.
翻譯
來自住宿之回應: Dear 98suzannel We are truly blessed to have received such a great review. I have shared your feedback with my team and with back's restaurant & Deli. Your words of encouragement will assist for them to continue to understand the importance of best guest service and why we strive for perfection. I hope to be able to welcome you back soon. Kind regards Mynhardt de Jongh General Manager
34769pete
入住日期 2025年2月
夫妻／情侶
10.0/10
傑出
發佈於 2025年3月7日
This is a gorgeous property with 2 pools, tennis courts, golf course and a small bar/restaurant plus a much larger bar and restaurant area that was excellent. The rooms were spacious and very well furnished with a large bathroom and a bath with separate walk-in shower. A large balcony with lovely views was also fabulous. Overall, it was lovely, although we were perplexed why there was a full kitchen range and appliances but we were given a letter on arrival saying that none of this was working? It didn't affect us as we didn't intend to cook but it may affect others? The complex has access gate security and that's a bit of a pain to navigate each time you enter, where most places after the initial checks prior to check-in will let you through simply by showing your room key, here each time you re-enter you have to go through the whole process again. Irritating when you're on holiday and want to get on with your day. Another irritation was for some reason getting pool towels here was ridiculously difficult. On our first day, after unpacking etc we wanted to swim and unwind , we went to the smaller pool which was close to our room and asked for pool towels and were told they'd run out but he'd ask for some more....they never came. Day 2 at the larger pool, asked for towels and were told that they don't have them there, we have to get them from reception. So we go back over there, to be told they don't have any either! Gentleman on reception makes a call and 10 minutes later someone turned up with 2 towels. (What about the next guests?) It seems a hotel this big and this nice could easily sort this out? Are they really concerned that guests staying in this calibre of hotel are going to steal some cheap towels? Overall though this is a lovely hotel, with great facilities and a nice restaurant and bar set up and we would both return and recommend.
翻譯
來自住宿之回應: Dear 34769pete, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and appreciated our beautiful property, spacious rooms, and excellent restaurant and bar facilities. It is wonderful to know that the stunning views from your balcony, along with our pools, golf course, and tennis courts, contributed to a memorable and relaxing holiday. We appreciate your feedback regarding the kitchen appliances and security gate process. Originally, the property was designed as holiday apartments, but it was later converted into a hotel operation. As part of this transition and following the Grading Council of South Africa’s requirements, self-catering facilities are no longer offered due to health and safety considerations. We value your insights and will continue to assess ways to enhance the overall guest experience. We sincerely apologize for the inconvenience you experienced with the availability of pool towels. This is not the level of service we strive to provide, and we are addressing the issue to ensure a smoother and more efficient process for all our guests in the future. Despite these challenges, we are delighted that you had an enjoyable stay and would both return and recommend our hotel. Your kind words mean a great deal to us, and we look forward to welcoming you back for another exceptional stay. Best regards, Mynhardt de Jongh General Manager Pearl Valley Hotel
ooobabatunde
入住日期 2024年8月
獨自旅遊
10.0/10
傑出
發佈於 2024年9月12日
This hotel is an absloute beauty! Every morning i woukd sit on my balcony with my french press coffee and a cigar and just take the views of the mountains and the fresh air all in. My arrival and welcome were handled professionally, Bronwin made sure of that. It was a wonderful short stay that im sure has added a few years to my lifespan! Truly wonderful.
翻譯
來自住宿之回應: Dear ooobabatunda We are delighted to hear that you had a short, but memorable stay. I am blessed to hear that you experienced the best of the winelands: The number one hotel, endless views, great food and most of all best guest service by my team. We all wish you safe travels and we hope you will be able to return soon Kind regards Mynhardt de Jongh General Manager
Boondoggler
入住日期 2024年12月
夫妻／情侶
10.0/10
傑出
發佈於 2025年1月23日
We really enjoyed our visit to the Pear Valley hotel. Location is good, 45 mins from the airport and 20 mins to the wine farms. We were there to play golf and thoroughly enjoyed the course. Our room was spacious and high quality with a lovely view of water with lots of ducks and birds around. We didn’t experience any of the difficulties mentioned about the gatehouse - entry and exit was easy. The main hotel restaurant has lots of different spaces and the varied menu worked at different times of the day. Breakfast was excellent, , sushi good for snacks or starters and lots of tasty mains. The restaurant staff were very friendly and good at what they do. Overall it was very good and would return for the hotel and the golf.
翻譯
來自住宿之回應: Dear Boondoggler We are delighted to have received your lovely guest review. We are truly grateful to hear that you have enjoyed every part of your stay and visit to Pearl Valley Hotel by Mantis and the golf course. I will share your feedback, as normal, with my team and the team of all the other facilities on the estate. We will all look forward to one day, in the near future, welcome you back in order for you to continue your memories and we hope that you will then have an opportunity to visit all the other facilities on the estate Safe travels Kind regards Mynhardt de Jongh General Manager
555smart
入住日期 2024年11月
家庭旅遊
10.0/10
傑出
發佈於 2024年12月29日
Loved the apartment we got. Very spacious with plenty of light. Rooms had air conditioning however common sitting area didn’t have air condition. There was a small spare room in the apartment which could have easily fit a washing machine and dryer and been converted to a laundry room. The kitchenette was fully equipped. Bathrooms were clean. Food at the restaurant was very nice and staff very friendly especially Rohan who went out of his way to ensure our food would be served on time to us. Set on a golf course and not far from many of the well known wineries
翻譯
來自住宿之回應: Dear 555smart I am truly delighted to have received such a comprehensive contribution. I will most definitely share your feedback with the entire team in order for them to see how all their hard work is reaping positive results. We all wish to welcome you back in the new year Best wishes for 2025 and continue to travel safely Kind regards Mynhardt de Jongh General Manager
Satish R
入住日期 2024年11月
其他
10.0/10
傑出
發佈於 2024年12月29日
Third stay over the past few years and will definitely return. The service is top class and facilities are great. The only frustrating part is entry and exit which is both cumbersome and met with unfriendly security personnel who themselves seem confused about the process
翻譯
來自住宿之回應: Dear Satish R Great feedback and I appreciate your contribution. My sincerest apologies with regards to the security process and staff. I will once again address this with the security company management in order for them to ensure all the staff are well trained on the procedures. On your return, please communicate with me directly and I will personally assist. All the best wishes for 2025 Kind regards Mynhardt de Jongh General Manager
ivory321
入住日期 2024年11月
夫妻／情侶
8.0/10
很好
發佈於 2024年12月23日
The rooms are stunning - clean, well appointed with a full kitchenette, spacious, private, and lovely views. There are plenty of guest facilities to enjoy. We had a very relaxing stay. The hotel is unfortunately let down by the restaurants. We had a really awful dinner on the first night at Back’s, with undercooked, soggy chips and onion rings and thoroughly mediocre burgers. Breakfast at the clubhouse was great on both mornings, but not so for dinner on the second night - the food was okay, but service terribly slow despite being half full. Housekeeping staff could also use a bit of a refresher course on guest privacy. On the first evening, for turndown service, they quickly let themselves in after knocking once, which was very awkward for us - they didn’t even give us a chance to respond. On the morning we left, they were knocking down our door 45 minutes before checkout time despite the “do not disturb” sign on the door. These are just little things, but detract from what would otherwise be a five star experience.
翻譯
來自住宿之回應: Dear ivory321 I am delighted to have received your detailed review. Guest feedback is of utmost importance as it is our guide to see where we are, what we could do better and obviously a motivational and training tool for our team. I am pleased that you had a relaxing stay and that we have on most occasions, exceeded and met your expectations. I am grateful that you mentioned the Housekeepi9ng staff need a refresher on entering of rooms. I have personally done the refresher course with them and reminded them of the standard operating procedures with regards to guest room entry, to safeguard the guests and the team and to do so with respect. I sincerely apologise for the two restaurants that did not exceed your expectations. I have discussed this with the owners of the two restaurants, which Pearl Valley Hotel uses on an outsourced basis. Guests are not aware that none of the facilities, except for the pool at the hotel, is owned and operated by a variety of other owners. Our guests make use of the facilities; thus, they see the facilities as owned and operated by Mantis. I can however guarantee you that I take immediate action if there were any mentions of poor service or lack of good food. Thank you for still providing us with a great score. I will keep on pushing to ensure my team and I are able to aim higher and higher and exceed all expectations from our valuable guests. Keep travelling and please do so safely Happy New Year! Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel by Mantis
Bo1ton
入住日期 2023年11月
夫妻／情侶
10.0/10
傑出
發佈於 2023年12月24日
The Mantis Hotel Group has consitently exceeded my expectations - this particular has simply reminded me why this group will always enjoy priority when searching for a hotel - General Manager: Mynhardt de Jongh clearly leafs from the front - the service is 5* + - the views are outstanding the facilities exceptionally clean and varied to accommodate most preferences - staff is always available to assist - a must visit for atleast 3 nights - will return.
翻譯
來自住宿之回應: Dear Mr Denver B We are truly delighted to have received your fantastic feedback with a 5-star rating. We are blessed to be able to work for the Mantis Group on such an award-winning estate with a team that knows the importance of BEST GUEST SERVICE. I will most definitely share your feedback with my team as it will re-enforce their drive to perfection. Thank you for your support over the years. I wish you a safe journey. I wish you and your wife another blessed year of marriage and hope to be able to provide you with a venue to celebrate your next anniversary. To the New Year! Best wishes for 2024. Mynhardt de Jongh General Manager
NelusR
入住日期 2023年11月
獨自旅遊
8.0/10
很好
發佈於 2023年12月14日
One of the largest and nicest rooms (207) I have stayed in for some time. Clean, modern and everything you need. Great complimentary coffee. World class estate with so many facilities you can use. Backs Restaurant: Small but very affordable menu. Friendly staff. Valley Restaurant: You can eat about the same breakfast for almost half the price at “Backs” Negatives: Golf: This must be the in the top 5 most expensive courses in South Africa to play as a affiliated member. Not really catering for South Africans. As a very avid golfer, I am not willing to pay that fee. Even the discounted rate if you stay in the hotel is exorbitant. 2/10 Access to the estate is shockingly slow and ineffective, especially for hotel staying/returning guests. Every day the same procedure to gain access. Code only valid for 1-day. R40 for still water in a normal plastic bottle! Price: 6/10 Staff:9/10 Location: 9/10 Facilities: 9/10 Overall: 8/10 As the estate is so large, a map of the location of all the facilities would be great.
翻譯
來自住宿之回應: Dear NelusR I am delighted to have received such detailed feedback from you as guest feedback is imperative for business owners to understand where we are doing well and where there is room for improvement. I will share your great feedback on the hotel and its facilities with my team in order for them to continue to stay positive, motivated and keep exceeding all the guest's expectations. Complimentary water (both still and sparkling) in recycled glass bottles are available in your rooms in the fridges. Food and Beverage Facilities: The same goes for the business owners of the golf course and the outsourced food and beverage outlets. Glad that your experiences at both restaurants were positive and that the quality of the meals met your expectations. I will share your concern of the difference between meals at Pearl Valley Restaurant and Back's restaurant with the owners. Golf: We pride ourselves with top service, top facilities and a golf course currently ranked 3rd in the country. Every day we remind ourselves that we have to provide exceptional services and facilities to stay on par with one of our goals of being the top public accessible course in the country. We offer a bucket list experience and when you drive down the Jack Nicklaus Boulevard after days/ weeks/ months of anticipation, you are met with a team that is willing to do even better that what you expected. Access: Security is the prime USP of Pearl Valley Golf Residential Estate and that of the Greater Val de Vie Estate. Access control will remain a priority to ensure all residents, guests, staff and suppliers are safe at all times. Longer staying guests are able to have their biometrics temporarily registered, bar meeting strict terms and conditions. Apologies for the inconvenience it has caused, but it is for your own safety. I would rather apologies for inconvenience than having to explain an incident. We sincerely hope that we will have the pleasure in welcoming you back in the near future Merry Christmas and we hope you will have a memorable experience with your friends and family during these festive times. Kind regards Mynhardt de Jongh General Manager