赫拉德大酒店

Dear [Hotel Management], I am writing to express my disappointment with the refund policy of your hotel. Recently, I had to cancel my reservation for [26.04.2024], and despite providing ample notice within your cancellation window, I was informed that I would not be refunded for the unused accommodation. While I understand the importance of cancellation policies, I find it unreasonable that no consideration was given to the circumstances that led to my cancellation. As a customer, I expected a more flexible approach, especially given the unforeseen nature of my situation. Not receiving a refund for the unused night has left me dissatisfied with my experience and has certainly impacted my perception of your hotel's customer service. I hope that in the future, your establishment can reevaluate its refund policies to better accommodate the needs of its guests. Sincerely, Kamil Beszczak

We have visited this region many times and this is not only the best hotel in Pec and Czech but one of the best I have visited anywhere! We stayed in one of the suites (for the price of a standard in any IHG in the UK). The room was spacious a d well decorated as well as extremely comfortable. The view awesome as well. Especially the view of Snezka from our balcony. The food excellent as well as the staff. English spoken throughout Visit Krkonose visit Hradec hotel. You won’t regret it !

My stay at this establishment was rather disappointing. The room I received was vastly different from the photos and description provided on ***********. The images on *********** showcased rooms with beautiful mountain views, while the reality was quite the opposite. Our room had a view of grey concrete walls and neighboring rooms, creating an uncomfortable and unwelcoming atmosphere. It was disheartening to find that the photos presented a misleading impression of the actual rooms available. When I inquired at the reception regarding the absence of photos for these less desirable rooms on ***********, an employee informed me that they were not obligated to display images of all room types. I showed them my reservation on *********** and requested a room that matched the photos and description, but unfortunately, I was informed that all the rooms were occupied, and they were unable to accommodate my request. I decided to write this review because I felt humiliated and believe that my rights as a customer were violated - I did not receive the accommodations I paid for. My intention is to caution other tourists against a potentially ruined experience and disappointment. It is essential for establishments to provide accurate representations of their rooms to ensure transparency and customer satisfaction

We had great stay over there! Beautiful hotel, great room with beautiful view and especially we enjoyed the restaurant in the evening, spa treatment and very helplful and attentive staff everywhere we looked around!

Everything fine !

This was our 3rd visit at Gradhotel Hradec. We firstly visited this place back in december 2021 and we were shocked how amazing this place was. Servis was 10/10, food was 10/10, people 10/10 and the place in general was just the best. It was brand new hotel more expensive than others around, however, we didnt care as it was just WOW. Then I came back in February 2022 with my parents and my son, we enjoyed it big time. I was soo looking forward to show them what I was talking about, especially the food. And they loved it. Well… as I would say… nothing last forever and this is just a shame it has happened here too. I came here again with my son and parents in February 2023 and honestly we were shocked what has happened to this place. They increased the prices, obviously, but thats all what came up. The service went down the hole (of course you can find exceptions) but rude waiters who prefer to serve foreigners (well the hotel is now mostly RU and UA guests who wear tracksuits and flip flops all day long behaving like they own the place) we were almost told to leave our table after finishing dinner (the restaurant was empty that time). When it comes to restaurant I was soo looking forward to the food but hey it has changed so much that we ended up going next door for lunch. One day I had salad for dinner even my 5year old could make. No specials for brekfast, we used to have eggs benedict, but thats gone. The hotel and the building itself is amazing but startung to look really worn of. There are stains on the sofas and carpets (well you can take your pet with you so you can imagine where the stains are coming from) and its been like 3 years in use, cmon guys maintainance please. Smell coming from the shower, water coming from tap like dripping. We stayed 4days… after 3 days we still didnt see anyone who would come and clean the room, take the rubbish or so, so I just threw dirty towels out the room and took new ones myself from the shelves. I dont know whether its a new trend there? Parking is a pain there and always been, but even after mentioning we are coming with big SUV they gave us a very narrow space in first row, parked car behind us so we couldnt leave because they didnt have keys from the car owner behind us? Well I could continue with more but to be honest Im just really disappointed because we used to love this place, didnt mind the higher price but after this visit I dont think we will be coming back unless they change staff or people managing the hotel. I can see a lot of money going to the marketing side but nothing to other places. The staff there, their attitude, cmon, this was just mess Im telling you, you dont want to be treated in GRAND hotel like that. Sadly, the name is the only “grand” thing left there. Mostly “foreign” staff giving you attitude at the place without supervision is not a good idea. I wanted to give less stars but I still hope things will change for better. Fingers crossed