彭布羅克Pembroke Waterfront Park附近酒店

DON’T EVER STAY AT THIS HOTEL. THEIR CUSTOMER SERVICE IS TERRIBLE AND BLAME CUSTOMERS FOR THEIR MISTAKES!! My home town is Pembroke and I had to come home to attend a funeral. When I booked a few days in advance I asked for an early check in time at 12 pm which they said they would accommodate. I checked in on Friday afternoon at 11:30 because I was there and they said my room was ready. I took a shower because I had to get ready for the funeral, and realized that the water was freezing cold. I called the front desk to tell them the issue and they said it was because I checked in early, I said oh sorry (thinking that’s weird). The lady then told me not to worry because it would be on soon. I went to the funeral then came back to change to go out for dinner with some friends and didn’t get back till the evening. Found out the water was still cold when I went to wash my face to go to bed. I called back down to the front desk and a after a bit of a run around (the guy didn’t really seem to know what was going on) he switched my room a little later. Why would they tell me the water was cold because of my early check in? Why Wouldn’t they tell me when I came that afternoon that the water still wasn’t fixed and I would need to switch rooms instead of the evening right before I was going to bed? Again just my idea of customer service. When I checked out the next day I asked if they were going to to accommodate their guests for having cold water and trying to tell me it was because I checked in early when it clearly wasn’t the issue. They said they didn’t know what they were going to do and that I had to speak to their manager. When I left the hotel I realized that they had double charged my card, so I for sure needed to speak to someone about getting my money back). After calling the hotel back to tell them the issue they told me they didn’t know what to do so they would pass it on to the next person. That person didn’t call me back so I called them and said I would have to speak to their manager Lori who wouldn’t be in till Monday. I didn’t receive a call from the her on Monday so I called and was told that She had already left for the day. I told them I would like a call as soon as possible because I would like to make sure I get the double charge back. I still didn’t receive a call from her all week until I called her back on Thursday!! The manager Lori explained to me that Expedia charged my card and they did as well because I gave them my credit card, which would have been fine but they didn’t explain that to me. It was clear that Lori obviously doesn’t train her staff properly because no one ever seems to know what’s going on. It starts to get a little frustrating after awhile so as a customer I’m going to be upset! I preceded to tell the manager Lori about the cold water and how the staff told me it was because I had checked in early. She told me that check in time was 3 pm. I said ok but your hotel told me I could have have an earl

這是一家較老的酒店,但一直保持得很好。我們房間內一切都正常。牀墊是比較硬的一面,但牀單和舒適器使它舒適。我們的房間有微波爐和冰箱。入住的時候,我們收到早餐袋和我們選擇的燕麥片或早餐三明治,這些袋子包括蘋果或橙汁、酸奶、桔子或蘋果、燕麥片或早餐三明治和鬆餅。我們很感激早上不用去早餐廳。我們住了2晚,沒有看到客房清潔,但被告知大樓裏沒有,如果需要什麼,請致電前台。希望客房服務在covid之後能回來。總之,我們度過了愉快的住宿。我們通常在鎮上時住在假日快捷酒店或貝斯特韋斯特酒店--但是它們已經售了。這家酒店價格要好得多,所以當我們訪問當地家庭時,我們可能已經找到了新家。唯一的缺點是沒有室內游泳池,其他的家庭都有。

Great hotel with lots of amenities. The restaurant has nice food with ample to choose from. The guest room was very clean and comfortable. The meeting rooms (that I was in) are sufficient for groups of 8 to 10 people.

正常招待所級別房間，床上是沒有被子的衹有一個毛毯。空調雖然很製冷但是聲音很大。因為住一樓所以第二天早上起來房間很潮濕