泰哈夫酒店(Ty Milford Waterfront)

The front desk staff Millie Hewett had refused to reverse the charges when i wanted it to be charged to another card instead and she kept saying that it’s not possible to be done, until we insisted and wanted to escalate this matter as we had never had such difficulty with any other hotels on such request and yet she seems to be making things difficult for us.  This was not the only instance that she had made things difficult for us. The other night we had requested for 2 sets of toothbrush and she told us that the hotel only left with one set and told us to go to the nearby convenient store to get the other set. My partner had asked a couple of times and she kept insisting that’s the case. Then my husband checked with another staff that was on duty and he passed us another set of toothbrush. I had confronted her this morning to just understand what is her issue with us and she said that the hotel should not give out too many toothbrush sets. We are very disappointed that your staff behaved in such a manner and provide such level of service.

The Custer service from the desk staff was impeccable from checking-in to checking-out. Superb cooked breakfast too. Will be back again. Thank you.

Nice new hotel in an area we know well. The staff we encountered were all helpful and friendly. The room was clean and comfortable. The only downside was the cost of drinks which were twice the price of a local restaurant. The same for the menu . We ended up eating and drinking outside the hotel

The hotel was easy to find, beautiful location and well kept. Staff were friendly and check in was straight forward. The hotel was immaculate, we had a room with a view over the harbour. The bed was large and comfy. The room immaculately clean as was the bathroom and well proportioned. A good selection of hot drinks were in the room as well. The location is ideal with restraunts on site nearby and shops locally. Good road links to other Pembroke areas made this hotel ideal for us. The only down side was the lack of disabled parking. As a blue badge holder I often rely in these spaces as I can't walk long distances, there were a good number of spaces, however only one car parked in these had a blue badge displayed, the lack of monitoring and honouring of the system was a real issue for me. There was thankfully a space at the nearby museum the parking officer let us park in overnight, however if this wasn't available or we hadn't been able to ask we would have had to park quite a distance away. I'd want to know they were enforcing the blue badge only bays if we were to use the hotel again.

A short break over New Years Eve in this hotel situated at the marina in Milford Haven. Comfortable, well sound proofed room which offers a range of Welsh products as it does in the hotels within the same group. Good black-out curtains and comfortable bed. Would like to see Welsh as the initial greeting, after all we are in Wales.

Another good stay at Ty hotel. Clean and comfortable. Staff friendly and helpful at check in and out.

Check in with Charlie was great, however it was 4pm, and there were balcony room upgrades available, but still at considerable cost. As it is unlike these rooms would have sold at this time of day, a free upgrade would have been nice. I was decidedly underwhelmed at my room. Very small, with tiny bathroom. Having stayed at Celtic Manor i expected nice touches but it was reminiscent of a budget hotel. The heat in the room was unbearable and could not be altered. The bed itself was confortable, but it was too hot to sleep.

We only stayed the one night as we had a works party up the road. The staff on reception were very friendly and very informative. We stayed on the 4th floor witch had a beautiful view of the marina,yatchs, boat's and trawler and a nice sunny day. The hotel was busy and the hotel is well insulated witch this made the rooms warm and really quiet witch was nice no trouble sleeping. I have recommended this hotel to my friends and would definitely stay again.

On arrival in the evening there was no parking bay available, on enquiring in the hotel we were told by the manager to use an overflow car park a distance from the building. On arriving at the overflow car park found it was barriered and locked. Returned to hotel and spoke to another, manager, who suggested we park in one of the disabled slots as they are owned by the hotel. Unsure why this was not an option when we first arrived as on site parking is available according to their advert!