彭薩科拉Downtown Pensacola附近酒店

只是在這個酒店住了三個晚上。非常好,乾淨的財產。工作人員非常友好和樂於助人。房間很大,佈局很好。牀很舒服,喜歡淋浴的散步。我們上面一定有一個孩子喜歡跳來跳去,我認爲它被放大了,因爲地板上沒有地毯。我希望房間裏有關於使用恆溫器的說明。我相信,如果我能整晚都有風扇噪音,那會有助於一些額外的噪音。該建築符合從機場起飛的飛機,但真的沒有注意到我們房間內。我們位於醫院對面的道路附近,所以有時你會聽到警報器或車輛噪音。我唯一的真正的抱怨是,我沒有感覺到早餐與同一類別的其他許多酒店一樣。水果只在一天中出,是綠色香蕉,至少兩天不能吃。有很多開放的座位區。你附近有很多餐館選擇,商場是一個街區外。步行距離內有一家酒吧,後面有一家AMC劇院。

非常好的酒店,位置優越,可以看到Pensacola。不錯的游泳池和熱水浴缸區。非常好的餐廳和舒適的房間。我們會再次入住這裏。我們在餐廳的餐食很棒,特別是沙拉,有非常好的選擇。

When we arrived the front desk agent, whose name I didn’t catch, gave a wonderful greeting when me and my family arrived on Sept 22nd. The room we received was a really nice room with a view of the bonfire pits. The location was a great and only 20 minutes from the beach. After visiting the beach, we stopped at the desk to get food recommendations. Shannon the front desk agent was very welcoming and provided us with a restaurant named bubbas. Shannon made us laugh and provided coupon to the restaurant. We had our 1 year daughter and normally my daughter is shy. However Shannon was able to bring the biggest smile to my baby’s face. The added bonus, Shannon provided snacks for my baby. Shannon is what you’d expect of a front desk agent.

We checked in on Saturday evening, we were told housekeeping would be provided every other day. We did not receive housekeeping Monday so when we returned in the evening, my husband went down to the desk and was given some towels. That's not housekeeping. When we returned Tuesday afternoon, same thing. No housekeeping; room hadn't been vacuumed, trash hadn't been emptied, no replacement bath tissue, no clean towels. No housekeeping. This time I went down to the desk and was offered towels. I asked if housekeeping was still in the building and was told yes so I asked that housekeeping bring towels and bath tissue to our room. Instead, a desk clerk brought some towels to the room. I had to ask again for toilet tissue and was assured the room would be taken care of. We spent the day out Wednesday and when we returned, the bed had been made without the sheets being changed and the trash had been emptied, two clean towels and no clean glasses. We aren't Marriott employees and we, as paying guests, should never be expected to shlep towels and bath tissue to our room. We stayed five days at a cost of close to $1,100 including taxes and this hotel thinks WE should service our room? I'm sure they're experiencing staff shortages, virtually all businesses are but as someone who has spent a lifetime dealing with the public, the cardinal rule of customer service is to first own the problem, apologize, and then correct it. None of that happened. We went down to breakfast Sunday morning. I asked the breakfast attendant if she needed our room number as we had booked the ”Stay for breakfast” rate. She sid it would be okay for that morning but I should stop at the desk the next morning and get a ”card”. I said thanks, I'll do that. When I did stop at the desk on Monday morning to get the ”card”, she had no idea what I was talking about and told me to show my confirmation email to the breakfast attendant. The Monday attendant had no idea what card I was referring to and had no interest in our confirmation email. She said she'd just put us on the ”Breakfast Club” and it's all fine. The right hand has no clue what the left is doing in this hotel. Marriott didn't just drop the ball on this, they succeeded in convincing us that this chain is completely off the list of possible options.