查看皮奧里亞酒店的住客評價

鳳凰城/格倫代爾/皮奧里亞希爾頓歡朋酒店
4.2/5102 評價
Stayed this past weekend (late April) and had booked the ” 1 KING BED 1BDRM SUITE NONSMOKING” one month prior. That room title is the exact listing from the hotel website. Upon checking in and arriving to the room I found out that I had a king bed studio room. I asked the front desk about the suite I booked and was told that the hotel does not have suites, as it is a ”Hampton Inn” and not a ”Hampton Inn and Suites”. I mentioned the 1-bedroom suite that I booked and showed the front desk the reservation and the website description, but was told that is incorrect. They informed me that the room I got was a ”larger” than standard room, although I can't confirm because I only saw the one room. I was assured that I had the best room type in the hotel, even though it was not what I booked. I specifically booked this room because it was listed as 1-bedroom suite, which I needed for my family, while also paying a higher price than the standard room. Had I known this was studio I would not have stayed at this hotel as I could have stayed at another Hampton or Homewood at Westgate. I have confirmed those hotels do have suites. At the point of check-in I couldn't relocate due to the time, effort, and the same day price difference at other hotels would have been too much, so it was not worth it to move. Needless to say, I was disappointed at the false advertising on the room listing and that the front desk could not do anything to help. Otherwise, there were no issues at the hotel. It is a standard Hampton, nothing exceptionally good or bad to report, just average. It is located in a very busy shopping area near Arrowhead mall and Peoria sports complex with a lot of shipping and restaurant options within walking distance or a very short drive.

常見問題︰

  • 如何在 Trip.com 預訂酒店?

    在 Trip.com 預訂酒店時,只需在頁面上輸入您的目的地、旅遊日期及住客人數即可。然後,瀏覽可預訂的酒店並選擇您希望預訂的酒店。最後按指示輸入您的付款資料便可完成預訂。

  • 如何在 Trip.com 獲取酒店優惠?

    您可以在 Trip.com 用多種方法發掘經濟實惠的酒店。您可以根據您偏好的價格範圍篩選酒店,減少搜尋結果數量,或者您可以將結果按價格排序,優先查看最便宜的選擇。

  • 如何在 Trip.com 搜尋酒店優惠?

    Trip.com 全年提供各種酒店優惠及推廣活動。您可以在我們的優惠頁面輕鬆找到這些特別優惠。此外,如果您是我們的會員計劃,您可以登入您的帳戶並在酒店列表頁面發掘到專屬優惠價。

  • 如何獲取更低的酒店價格?

    有時,在一星期的中段預訂酒店會更便宜,但亦視乎旅遊的淡、旺季而有所不同。

  • Trip.com 上有多少間酒店?

    Trip.com 有超過5,000,000間酒店,遍佈230多個國家或地區。還未決定預訂哪間酒店?瀏覽我們的網站獲取靈感!

  • 我可以在 Trip.com 取消或更改我的酒店訂單嗎?

    取消或更改視乎酒店政策及取消日期而定。請查閱相關酒店頁面的政策部份。如欲取消或更改您的訂單,請登入您的 Trip.com 帳戶,前往「我的訂單」,然後按指示操作。

  • 如何聯絡 Trip.com 客戶服務支援?

    您可以透過瀏覽 Trip.com 的幫助中心並提交申請聯絡 Trip.com 的24小時客戶服務支援。視乎您所在的位置,您亦可以致電或透過即時客戶服務聯絡我們。