阿門多埃拉高爾夫度假酒店的評價

Having not long returned from your resort after our 7th visit in 8 years I would like to give some feedback on our most recent experience. Overall, we have no complaints about any of the facilities, both the accommodation and the golf courses were exceptional however the service was the real letdown and left our group of 12 frustrated to say the least. It started with check in where we were delighted to learn that our 3 apartments were ready early and available to access, this had been the case on some previous trips and always makes a great start to the holiday, you can imagine our surprise to be told that in order to access our accommodation early we would need to pay 10 euros per apartment per hour resulting in an invoice of 120 euros. I expressed my surprise at this as we had never experienced such a charge either at Amendoria or any other accommodation for that matter. The manager seemed to agree that it was excessive and suggested it was a change in management that had introduced the charge, after some conversations back and forth we reluctantly agreed to pay 60 euros to access our already paid for accommodation. We then enquired about booking our tee time for our departure day, I did query this via e-mail before our trip but still waiting on an answer to that! You can imagine our frustration to learn that the only available tee time was just 3 hours before our airport transfer pick up time, over the course of our stay we eventually managed to get earlier tee times spread over the 2 courses, not ideal and was a real slog to get it done, to make matters worse we then experienced a 5 and half hour round on the Faldo course, a first for all of us and not something we would like to repeat. Other points to note, it’s now 6.50 euro for bucket of range balls, these used to be included in the package price, we also noted that it now appears they only have one driver and shuttle bus to accommodate the apartments, this resulted in long waits around reception or having to walk back to the accommodation. On the final night of our stay we decided to book the 30 euro per heard BBQ option for dinner, it seemed that this was the only food option that night, quite simply it was a real disappointment patricianly at that price point, some of the meat options were tough to say the least, we did highlight this to manager and the solution was to and get more… We love Amendoria and may be back one day but as a group we have decided to book elsewhere for next year’s trip, really hope they get the service levels to match the facilities.