Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.
Located in a quiet and safe neighborhood where there are many small shops and restaurants. Nice modern design. Small pool on rooftop. Very good breakfast. The rooms are nicely decorated and have a lot of space. I recommend the junior suite as they are even more spacious. Most staff members are really nice. They do their best to make your stay as comfortable as possible. I had some small hiccups but I really appreciate their efforts to overcome these small issues. Some staff members do not speak English but you still can manage. Thanks to all the staff members and managers (Jessica, Lidia, Daniel etc.) who helped me have a great stay.
Quarto bom, cama confortavel, mas um pouco escuro, basico sem muita decoracao ou amenities. A recepcionista me cobrou duas vezes e tive que receber reembolso apos a estadia. Localizacao é otima, perto de varios restaurantes e shoppings.
Great view and cozy room. Gorgeous food quality. The pool are very clean and organized. The room service was exceptional, very respectful and helpful. In fact the best hotel experience I ever had. I Would definitely come back again.
The location is great, but there are a number of similar hotels around with better services for the same rates. Despite the very polite personel, the hotel finishing is very poor (carpet, curtains etc), with less than adequate commodites: there are no power sources close to the bed so you cannot charge your cell overnight while having it handy, the TV only shows free/basic channels (4 religious and Globo), the shower door was broken, they do not offer hand towels, and won't lend you a cup or glass if you need it.
I have NEVER given a hotel revireew. I travel extensively. The Reception staff was friendly, courteous, helpful, et.... The Hotel is well located for anyone needing to go downtown, Savassi area, Shopping Centers, et.. Casa dos Contos is within 60 second walking and is Excellent for dine in or take out. The Garage is inexpensive, handy, and they park your car. The beds are King, American King that is, and wonderful. The cleaning staff is prompt, friendly, et. The price was excellent. I've stayed here several times over the last few years. I would highly recommend this hotel for business, leisure. Only real negative was the room service food. Ordered a Picanha burger. It was greasy, awful tasting, salty etc.. But the Breakfast was excellent. Restaurant is not run by the hotel.