The only thing that was good about this stay was the front desk personnel, he was prompt with his greeting and was clearly way to busy for one person, even while extremely over tasked he kept a friendly and cordial attitude. That is where the good service stopped. After going up to our room, our room key failed to work so we went back down to the desk where he apologized and got us a new room key. Then after entering our room, at first glance the room appeared clean. However we could not locate a remote for the T.V. so we looked behind the dressers, bedside tables and desk, in doing so we noticed a ton of trash behind them all, balls of hair behind the bedside tables and still no remote to be seen. After still being unable to locate the remote we called the desk and told him, he said he'd be right up, 20 minutes later we had yet to hear from him so I returned to the desk and got the remote, that still did not work so he brought another one up that also did not work. He had me download the Roku remote app on my phone to control the T.V. which made you watch a 30 second add to even turn the T.V. volume up or down. We just went to bed. Woke up at 8 and went to breakfast where we found another hotel staff running around over tasked and the dining area was destroyed. She was doing everything she could but could not keep up. We chose to leave for breakfast. When leaving there were multiple overflowing trash cans in the parking lot next to my car with caution tape around them.
翻譯