Very BAD experience:
- we had to wait 1 hour in a very hot room with no AC because then couldn't find our booking. Then transferred to another room waiting 30 min again.
- then got a room without see view, which we payed for.
- waiting again 20 min in a hot room not AC
- when we finally got our room AC and electricity was not working so it was 30+ degrees in the room.
- 30 min later it worked, but AC could only be turned on or off and stopped working midnight and the day after, instead of fixing it for good they told us it was ok.
- included breakfast €16 for 2 days for 2 persons was a joke, we needed to go ourselves to tiny vietnamees streetfood restaurant (so not in the hotel) with a voucher which was only for a meal, not a drink. Of the whole menu there was only noodle soup available. The meal itself costs €2,5 so we overplayed way to much for a shitty breakfast.
- we had gym and 30 min sauna included, when we went to the gym they wouldn't let us in because they said it was not included. When I showed them multiple times on my booking they told us to call a number to fix it ourselves. After 30 min we finally were let in as it was included she said, no sorry or anything.
- the pools were good looking, but to cold even with 30 degrees as the wind is very strong and almost every pool is the whole day in the shadow. Only the pool in front is till 14.00 in the sun, but then every sunbed is taken as everyone goes there.
- they accused us of buying something at the poolbar which we didn't (it is not a nice poolbar as you can't drink at the pool, people were told to only order there and then drink on a sunbed).
- we asked for clean towels, didn't get it.
- the room was clean although there was a big insect in our shower.
- there's only 1 hotel restaurant in another hotel which is nice but overpriced and took really long to get our food.
- it looked like it just opened and half of it was still in process.
- there is nothing close by to do or go out.
Overal the service was so bad and the communication between the staff aswell.
Even in a hostel you get way better service and this is a 4 star hotel.
Didn't get any compensation for all the trouble they caused and I couldn't really enjoy .you time as i was frustrated everything went wrong and I had to fix it myself all the time.
翻譯
