後川美利亞海灘度假酒店

後川美利亞海灘度假酒店的評價

後川美利亞海灘度假酒店

Coastal Road, Ho Tram Hamlet, Ho Tram Commune, Ho Tram, 胡志明市, 越南查看酒店詳情
後川美利亞海灘度假酒店
後川美利亞海灘度假酒店後川美利亞海灘度假酒店後川美利亞海灘度假酒店
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後川美利亞海灘度假酒店 的真實住客評語

9.1/10
非常好
259則評價
真實評價
位置8.8
設施9.2
服務9.0
衛生程度9.4
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豪華海景房
入住日期 2026年3月
家庭旅遊
1則評價
9.5/10
優秀
發佈於 2026年5月3日
服務無可挑剔,我什麼都不缺,而且住得非常舒適。 早餐種類之多讓我驚喜不已。 感覺至少是台灣豪華飯店的三倍,根本看不完。 所有員工都熱情友好,笑容滿面。非常友善;多虧了她們,我度過了一段美好的時光! 我通常不會馬上回到住過的酒店,但是 我以後一定會再來的!
來自住宿之回應: Dear Valued Guest,Thank you very much for taking the time to share your review about your recent stay with us. We are delighted to hear that you had such a comfortable stay and that our service exceeded your expectations.It is especially rewarding to know that you enjoyed our extensive breakfast selection and found our team warm, friendly, and welcoming. Your feedback is a great source of motivation for all of us to continue delivering excellent experiences to our valued guests. We truly appreciate your review and look forward to welcoming you back again soon.Best regards,Ho Xuan Huong (Ms.)Quality Assurance Supervisor
園景豪華房
入住日期 2026年1月
與好友旅遊
7則評價
9.5/10
優秀
發佈於 2026年2月28日
一次不錯的體驗。入住期間,我參加了日出瑜伽、冥想、西班牙美食工坊、烤棉花糖,還看了電影。我也把這家酒店推薦給了我的朋友們,告訴他們可以帶孩子一起來玩。必須一提的是,我特別喜歡 Breeza 的員工,他們非常可愛、友善。這是一段美好又難忘的回憶。 以下是一些可以提升的建議: 我房間裏有兩個插座無法正常使用。 辦理入住時,房間有潮濕的味道,如果能提前放置一些香氛,會有很大改善。 很多工作人員總説「稍等一下」,在我看來這並不夠專業,讓我覺得員工在做決定時不夠專業、也不夠自信,甚至我總擔心他們糊弄我。 但我也有一些非常不滿意的地方。這是我第一次感覺到,中國客人受到了歧視。 我們提前一晚預約了班車,被告知第二天電話確認。之後我們收到一封郵件,説班車已經被 Thanh Truong 訂滿。後來我聯繫了另一位工作人員,詢問是否有人預訂後未到場。多虧這位友善的員工,我們才爭取到了座位。 可當我們上車後發現,這輛可乘坐 29 人的班車,當天衹有 17 位乘客。不算我和我的家人,衹有 15 人。誤差達到了 50%。 在我看來,衹有兩種可能:要麼是工作人員欺騙了我們,濫用職權;要麼是其能力與崗位不匹配,導致數據出現嚴重偏差。 我的建議是:與其直接告訴客人「已滿」,不如告知客人預訂雖然已滿,但可以在班車旁等候空位。我相信,真心去解決問題,比什麼都重要。 下次再來時,我希望能感受到更好的氛圍。善意是能被真切感受到的,這比硬件設施更重要。
來自住宿之回應: Dear Ms. Chu,Thank you once again for your detailed feedback and for highlighting both the positive and the areas that require improvement. We truly value your comments.We are delighted to know that you enjoyed the activities and that our team at Breeza made your experience memorable. Your kind words mean a great deal to us.Regarding the electrical outlets, our Engineering team conducted a thorough inspection of all outlets in your room following your feedback and confirmed that they were functioning properly at the time of checking. Nevertheless, we will continue to monitor and ensure everything remains in perfect working order. We also sincerely apologize for the damp smell upon your arrival. Your suggestion about preparing the room with a light fragrance beforehand has been shared with our Housekeeping team for improvement.In relation to the communication style, particularly the repeated use of “just a moment,” we completely understand how this may have created an impression of uncertainty. Please rest assured that we are reinforcing internal training to ensure our associates communicate with greater clarity, confidence, and professionalism.Regarding the shuttle bus arrangement on 24/02, we would like to clarify the situation transparently. At the time your request was received, both the 11:00 AM and 2:00 PM departures were fully reserved according to the booking list available to our team. Based on that information, you were informed that the buses were full.Later, several cancellations were recorded for the 2:00 PM departure, which created additional availability. As soon as seats became available, our team immediately informed you and successfully arranged your transportation.We sincerely apologize for the frustration this situation may have caused. There was absolutely no intention to mislead or treat you differently in any way. The information provided was based on the real-time booking status at that moment. That said, we acknowledge that the communication could have been handled in a more reassuring and flexible manner. Your suggestion about offering a standby option is very helpful, and we will review our procedure to enhance transparency and guest convenience in the future.Kindness and fairness toward every guest are values we take very seriously. We truly regret that you felt uncomfortable at any point during your stay.We genuinely hope to have the opportunity to welcome you back and provide a smoother and even more heartfelt experience next time.Best regards, Sian Quoc Anh (Mr.) Quality Assurance Supervisor
豪華海景房
入住日期 2026年1月
情侶
1則評價
3.0/10
發佈於 2026年2月24日
Melia 是我住酒店最失望的一個酒店我中文不是特別好所以具體點會用英文寫,不過我推薦假如要來這個地方還是小心一點。 1)melia has 2 pools for the entire facility but normal people can only use one, the other pools called levels (adult only pool is reserved for their members or people that book villas only , you can also pay extra ... To use a pool .... Ridiculous but its their policy and they dont say it anywhere. We walked there and they didnt let us sit down couldnt even buy a drink cause they hate money i guess 2) melia is trying to be a luxury style beach resort like maldives where they have (all inclusive) but their quality is far from it. Most of the items on the menu will not be available (still waiting for that boat with the oysters to come in) 3) melia food quality is very poor they dont know how to cook western (microwave) they dont know how to cook asian too sweet or too salty (like me trying to cook at 3am drunk ) they dont even know how to cook paella spanish rice when they are spanish owned. 4) now their restaurant (A) you will not find water anywhere they dont believe in it, they dont serve it in the restauranta u have to buy like bora bora and maldives but they arent on a private island (B) their paella is marked one price but they cant make it for one you have to buy 2 cause that makes sense, when ur here u feel like ur at an old chinese hairdresser store dont know when they next hidden pricing or surprise rule is coming, just waiting for them to ask you to充卡。(C) many items on menu they dont have you will talk to the waiter many times telling u sorry no this no that l 5) the drinks by the pool at least is reasonable but prob no coconut or this or that half the time. 6) finally their activities are barely activites on the list there seems alot but half of them are not running or temporarily not available or some that are , are ridiculous like water aerobics where the trainer dont even come in the water with u just play a song and watch u fliop in the water. Overall this hotel is medium 3-4 star resort with mediocre resort trying to pass off as if they are a 5 star in a location they are definetely not in. Add in the bad food and no water unless paying for it. (btw you get 4 cans of water in ur room- yes cans) oh yea they also overbooked our pickup to the hotel and couldnt get on the bus we did get a taxi to the place eventually and we did get the hotel to pay for it but just be aware they are very messy and it can really mess up your vacation with these constant little things and messups. Rooms are clean so thats a plus. The sea air is good .... I guess .... And uh they have a beach the water is so so... Yay
來自住宿之回應: Dear Valued Guest,Thank you for taking the time to share such detailed feedback regarding your recent stay at Meliá Ho Tram Beach Resort. We truly appreciate the opportunity to clarify several points for transparency and accuracy.Regarding the swimming pool information displayed on the Ctrip platform, we would like to clarify that the second outdoor pool is an exclusive privilege reserved for guests staying in The Level Villas. We understand that the description shown on Ctrip — indicating the pool as “Free” and only specifying “Adults Only” — may have caused confusion. This information was inaccurately updated on the Ctrip platform and did not fully reflect our official policy. Upon being informed, we immediately reported the matter and formally requested that they correct the listing to prevent further misunderstanding for future guests. We sincerely regret any inconvenience this external misinformation may have caused.Concerning our recreational activities, while we always aim to operate the full schedule as published, certain outdoor activities may occasionally be adjusted or temporarily suspended due to weather conditions to ensure guest safety. In such situations, activities are relocated to indoor venues or rescheduled accordingly, and updated information is communicated to guests through our daily activity schedule and on-site notifications.Regarding drinking water, complimentary water is always available at our gym. Additionally, if guests require extra water in their room beyond the provided amenities, our team is more than happy to assist upon request.As for menu availability, we would like to respectfully clarify that all dishes listed are part of our official menu. However, on certain days, specific fresh ingredients may sell out due to high demand. In such cases, a limited number of items may temporarily be unavailable. We apologize if this occurred during your visit, but it does not reflect the absence of “most” items from the menu.We genuinely value your feedback, as it allows us to continuously improve both our service quality and communication. Should there be any misunderstanding or any aspect of your stay that did not meet your expectations, we sincerely encourage you to contact us directly.Our dedicated in-house Guest Experience team is always available on property, committed to listening to every concern, providing clarification, and ensuring that any matters are addressed promptly and professionally.We truly hope to have the opportunity to welcome you again and deliver a more seamless and enjoyable experience in the future.Best regards, Sian Quoc Anh (Mr.) Quality Assurance Supervisor
Rumi0616
豪華海景房
入住日期 2026年1月
家庭旅遊
2則評價
4.5/10
發佈於 2026年3月6日
房間是酒店公寓的樣子,有些年份了且進門就是很大的潮黴味,環境很大像個小區,沙灘細海水幾乎是渾的,吃的非常難吃,BBQ自助一個人400不帶喝的,都是事先考好的,小蛋糕是我們80年代小鎮上那種,牛肉衹有一種都咬不動那種,另一個海邊西餐廳稍微好點就勉強能吃,大堂的蛋糕更是不可思議,但是那個工作的女孩子很客氣,還有這家酒店很多越南本地人,遇見一個故意刁難的客人,我們先坐在一個位置,他們來了非要拼桌,非常空的情況下,我們拒絕了,後來讓服務員又來説,還把桌子搬到我們桌子前面,這家餐廳服務員沒有維護正常權益,也不協調,或者偏坦越南本地客人,之前就聽説越南人對國人不友好,反正再也不去了
來自住宿之回應: Dear Valued Guests,Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet your expectations and that you left with a disappointing impression of our resort.We are deeply concerned by your comments regarding the room condition and the quality of our culinary offerings. These have been shared immediately with our Housekeeping and Executive Chef for a thorough review and improvement.Regarding the incident at our restaurant, we regret that you felt your rights were not protected. We maintain a strict policy of providing equal, high-quality service to all guests, regardless of their nationality. Our staff is trained to treat every guest with the same warmth and respect.Furthermore, we would like to gently address your concern regarding the friendliness of Vietnamese people. At our resort, and in Vietnam as a whole, we pride ourselves on our culture of hospitality and our welcoming attitude toward international visitors, especially our Chinese guests. Any impression of unfriendliness is certainly not reflective of our values or the reality of our community. We are saddened that a misunderstanding during your stay led to this conclusion.We value your feedback as it helps us improve. We hope you might consider giving us another chance in the future to provide you with a much improved and truly hospitable experience that reflects our true standards.Best regards, Sian Quoc Anh (Mr.) Quality Assurance Supervisor
園景豪華房
入住日期 2026年1月
家庭旅遊
42則評價
10/10
傑出
發佈於 2026年2月15日
離胡志明大約2個多小時,建議預訂酒店的免費班車,這樣比較方便省錢 因為之前看評論説酒店餐飲比較貴,所以定的一價全包。到了才發現根本吃不動…亞洲餐廳有個會説中文的小夥,非常熱情…菜也明顯比西餐廳好吃,價錢也不貴,2大一小500足夠,我們吃了三頓。 泳池吧的東西就更便宜了…100多塊的漢堡或者披薩,薯條很好吃,建議點 可樂的確差不多18塊一瓶,但是你一天也喝不了10瓶…除非你是大胃王或者喜歡喝酒,而且回去的班車是11點,退房哪天根本來不及吃中飯 唯一的好處就是12點就讓入住了…房間也給升級了 總之非常滿意,比旁邊的悦椿好多了,價格也貴不了多少…住了兩個晚上根本就不夠
來自住宿之回應: Dear Valued Guests,Thank you for taking the time to share your detailed feedback following your stay at Meliá Ho Tram Beach Resort. We are delighted to know that you had such an enjoyable visit with us.It is great to hear that you found the complimentary shuttle service convenient and that you were satisfied with your overall dining experience during your stay. We are especially pleased that our Asian restaurant and the warm service from our team member made a positive impression on you. Your kind comments about the food, pool bar, and value are truly appreciated.We are also happy to know that the early check-in and room upgrade helped make your stay even more comfortable. Feedback like yours is very encouraging for our team.Thank you once again for your recommendation. We hope to have the pleasure of welcoming you and your family back for a longer stay in the near future.Best regards, Sian Quoc Anh (Mr.) Quality Assurance Supervisor
園景豪華房
入住日期 2026年2月
與好友旅遊
12則評價
10/10
傑出
發佈於 2026年5月29日
令人滿意的服務,舒適的環境,無敵海景與泳池,推薦。沙灘好像是與其他酒店共用,但是相對人真的少,十分適合度假遊玩。
來自住宿之回應: Dear Mr. Ng,Thank you very much for taking the time to share your review of your recent stay with us. We are delighted to know that you had a memorable experience and were satisfied with our service, enjoyed the comfortable environment, and appreciated the stunning ocean views and swimming pool.We understand that the resort has been experiencing a higher volume of guests recently, and we are especially pleased to know that this did not significantly affect your stay and that you were still able to enjoy a relaxing and fulfilling vacation with us.Your feedback is a great source of motivation for all of us to continue delivering exceptional experiences to our valued guests.We look forward to welcoming you and your family back for another enjoyable and memorable stay in the near future.Best regards,Ho Xuan Huong (Ms.)Quality Assurance Supervisor
Smilexiamen
園景豪華房
入住日期 2026年2月
商務旅客
5則評價
9.0/10
非常好
發佈於 2026年3月21日
酒店屬於度假酒式風格。餐飲也不錯。就是價格浮動太大。越早訂反倒越貴。不知道是攜程的問題還是酒店本身的原因。
來自住宿之回應: Dear Mr./Ms. Smilexiamen,Thank you for your feedback! We’re glad to hear that you enjoyed the resort style and our dining options. Regarding the price fluctuations, rates can vary depending on the booking platform, timing, and may also be affected by high or low seasons, as well as public holidays in Vietnam.We also noticed your Service rating was not very high. If you would like, please feel free to email us at anh.tran.ngo@melia.com so we can understand more details and take appropriate action. We appreciate your comments and hope to welcome you back for another stay soon!Best regards, Sian Quoc Anh (Mr.) Quality Assurance Supervisor
豪華海景房
入住日期 2026年1月
情侶
37則評價
9.0/10
非常好
發佈於 2026年2月22日
風景不錯,服務一般般不是特別細緻,早餐也還可以,餐廳的話還要提前預訂,位置離胡志明有兩個多小時車程,
來自住宿之回應: Dear Valued Guests,Thank you for taking the time to share your feedback following your stay at Meliá Ho Tram Beach Resort.We are pleased to know that you enjoyed the scenery and found the breakfast satisfactory. At the same time, we appreciate your comments regarding the service and dining arrangements. Your feedback is very valuable to us and has been shared with our team so we can continue improving the attentiveness and overall experience we provide to our guests.Regarding restaurant reservations, during certain periods the demand can be quite high, and advance booking helps us ensure a smoother dining experience for everyone.Thank you again for your feedback. We hope to have another opportunity to welcome you back and provide you with an even better stay in the future.Best regards, Sian Quoc Anh (Mr.) Quality Assurance Supervisor
Xiaojingran💙
園景豪華房
入住日期 2025年9月
家庭旅遊
3則評價
10/10
傑出
發佈於 2025年10月13日
Melia Ho Tram 一切都很完美,性價比超高,除了比較謙虛的價格,其他所有一切都是五星標準。 - 海景房間雖然不是非常豪華,但是細節設計別出心裁又好用,有小圖冊小鉛筆,沐浴露護膚霜非常潤滑,特別是浴室維護的非常乾淨。 - Breeza西餐廳、泳池吧和Sasa早餐廳的主餐飲品都很好,品種超級多,每一種都很好吃,關鍵是自費的也不貴。我們第一天不懂點了太多,根本吃不完。如果食量不是超級巨大,應該不太需要買一價全包。 - 沙灘泳池小孩池全部都很好玩很乾凈,主泳池還是恆温的1.2m深,無論游泳還是泡水都很好。 - 活動很豐富,特別是Kisdom,很多地方還沒時間探索,比如小農場。 滿分推薦 💯
6/18
來自住宿之回應: Dear Mr/ Ms. Xiaojingran,Thank you so much for your wonderful review and for sharing your detailed experience at Meliá Ho Tram Beach Resort. We are thrilled to hear that you enjoyed the Ocean View room, our restaurants and bars, and the beach and pools, as well as the activities available, especially Kisdom.We truly appreciate your kind words about the attention to detail in the rooms, the variety and quality of our dining options, and the cleanliness of our facilities. It’s wonderful to know that your family had a fun and relaxing time.Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay in the near future.Best regards,Sian Quoc Anh (Mr.)Quality Assurance Supervisor
豪華海景房
入住日期 2026年1月
與好友旅遊
27則評價
10/10
傑出
發佈於 2026年3月12日
環境:優美 設施:齊全 服務:優秀 衞生:優等。超級棒哦遠超預期
來自住宿之回應: Dear Mr. Cao,Thank you so much for your amazing feedback! We’re thrilled to hear that our environment, facilities, service, and cleanliness exceeded your expectations.It’s wonderful to know that you had a fantastic experience with us, and your kind words truly motivate our team to continue delivering excellence. We look forward to welcoming you back for another unforgettable stay!Best regards, Sian Quoc Anh (Mr.) Quality Assurance Supervisor
家庭套房, 2 間卧室, 海洋景觀
入住日期 2025年9月
家庭旅遊
1則評價
10/10
傑出
發佈於 2025年10月8日
我第一次和家人一起出國旅行,去胡志明市,那是我人生中最快樂、最美好的時光。 奶奶和父母一開始對從市中心到度假村的長途車程(兩個小時)有些猶豫,但到了之後,他們都非常喜歡這裡。奶奶更感動不已,說她簡直不敢相信自己還能找到這麼棒的地方。我體驗了套房和泳池別墅,都非常棒。 套房視野開闊,早餐餐廳就在樓下,出遊非常方便。 泳池別墅更令人驚艷。它擁有一個私人泳池,所以我們每天早晚都會去游泳。食物美味可口,而且每個人都非常友善。如果你來胡志明市,這家度假村絕對是必去之地。你絕對不會後悔。 這裡的食物非常美味。 Sasa餐廳的嫩豆腐湯和牛肉韃靼都值得一試。 Blizzard餐廳的奶油培根意麵也很棒。 Muoi餐廳的椰子冰淇淋更是美味無比。你一定要嚐嚐所有的美食。
原文由 Google 翻譯
6/8
來自住宿之回應: 尊敬的賓客:非常感謝您分享如此精彩的回饋!我們很高興得知您和您的家人在美利亞胡簪海灘度假酒店度過了難忘而愉​​快的時光。套房和泳池別墅都符合您的預期,您也享受到了美麗的景色、私人泳池以及便利的餐廳服務,這讓我們倍感欣慰。此外,我們很高興您在Sasa、Breeza和Muoi餐廳品嚐到了各式各樣的美味佳餚,並且我們團隊的優質服務也為您的難忘入住體驗錦上添花。您的讚揚之詞將與所有同事分享。我們真誠期待您和您的家人再次光臨,為您帶來另一個難忘的體驗。此致,敬禮!品質保證主管 Sian Quoc Anh 先生
shinhk85
精緻套房
入住日期 2026年1月
家庭旅遊
34則評價
10/10
傑出
發佈於 2026年4月5日
非常適合於跟小朋友一起玩
來自住宿之回應: Dear Valued Guests,Thank you very much for your kind review. We are delighted to know that you found our resort very suitable for traveling with children. Creating enjoyable and memorable experiences for families is always one of our top priorities, and your feedback truly means a lot to us.We look forward to welcoming you and your family back for another wonderful stay in the near future.Best regards, Sian Quoc Anh (Mr.) Quality Assurance Supervisor
粹美閣三卧室湖景泳池別墅
入住日期 2025年9月
家庭旅遊
6則評價
10/10
傑出
發佈於 2025年10月22日
非常好的一次體驗,該酒店非要適合親子游及家庭旅遊,適合溜娃和大人放鬆發呆,服務到位,衞生環境都非常好,服務人員素質較高,服務規範,其燒烤食材非常新鮮。
來自住宿之回應: Dear Valued Guests,Thank you so much for sharing your lovely feedback about your stay at Meliá Ho Tram. We’re delighted to know that you and your family had such a wonderful experience, and that our resort provided the perfect setting for both relaxation and quality parent-child time.We truly appreciate your kind words about our cleanliness, service quality, and the freshness of our barbecue ingredients. Your recognition means a lot to our team and motivates us to keep delivering memorable experiences for all our guests.We look forward to welcoming you and your family back soon for another delightful seaside getaway.Best regards,Sian Quoc Anh (Mr.)Quality Assurance Supervisor
豪華海景房
入住日期 2025年9月
家庭旅遊
1則評價
9.0/10
非常好
發佈於 2025年10月6日
一切都很好……但是周圍什麼都沒有,所以真的很難熬……哈哈。這裡是放鬆身心的絕佳去處。你甚至可以在大廳叫計程車,10分鐘就能到市中心!
原文由 Google 翻譯
來自住宿之回應: 尊敬的賓客,非常感謝您分享您的回饋!我們很高興得知您在美利亞胡簪海灘度假酒店度過了輕鬆愉快的假期。我們也感謝您對附近設施有限的回饋。我們很高興前台能夠協助您安排交通,讓您前往市區更加便利。我們期待您再次光臨,享受另一個愉快的假期!此致,敬禮!品質保證主管 Sian Quoc Anh 先生
兩卧室套房
入住日期 2025年8月
家庭旅遊
1則評價
8.0/10
很好
發佈於 2025年9月14日
整體來說,這家度假村非常適合度假休閒,如果您想放鬆身心、鍛鍊身體,這裡是個不錯的選擇。度假村距離市區較遠,附近也沒有什麼購物或不錯的餐廳之類的,所以主要還是待在度假村裡享受美好時光。兩房套房對於有兩個孩子的家庭來說非常合適,所以我不太明白為什麼限制最多入住3人,但我想這可能是公司的規定。另外,工作人員非常友善熱情,樂於助人。
原文由 Google 翻譯
來自住宿之回應: 尊敬的白東先生:非常感謝您分享您最近入住我們飯店的寶貴回饋。我們很高興得知您喜歡我們輕鬆的氛圍、完善的設施以及員工的熱情友好。您關於套房入住政策和度假村位置的意見我們已認真記錄,並衷心感謝您的理解。我們期待您和您的家人再次光臨,享受另一個愉快的假期。此致,敬禮!品質保證主管 西安國英先生