來自住宿之回應: Dear Valued Guest,Sunny greetings from our private bay at SAii Phi Phi Island Village.Thank you for sharing your recent experience with us. While we’re pleased to see you enjoyed elements of our resort’s unique style and hospitality, we’re truly sorry to hear that other aspects did not meet your expectations.Our location on the peaceful northeastern shore of Phi Phi Island is designed to offer tranquility, privacy, and an escape from busy tourist zones—something many of our guests seek. However, we understand that for those looking for more shopping or town-like activities, the remote setting may feel less convenient. We do try to ease this by providing boat services, a variety of excursions, and a charming local village just behind the resort, where guests can explore more budget-friendly options as you mentioned.Regarding housekeeping, we sincerely apologize if your room was not refreshed to the high standard we aim for. Your feedback has been shared with our housekeeping team for immediate review and improvement.We also understand your comments on pricing. Our on-site excursions are designed with full insurance, certified guides, and safety standards—but we appreciate that different travelers have varying needs and budgets, and we’re glad you found a service that suited yours.Though we may not have been the perfect fit for this journey, we thank you once again for staying with us, and we wish you wonderful travels ahead.Best regards,Wanlob HasalemSAii Guru
來自住宿之回應: Dear Valued Guest,Thank you so much for this wonderful review and for sharing helpful tips for future travellers!We're delighted to know you enjoyed the newly renovated villa, tranquil surroundings, and the warm yet respectful service from our team. Your thoughtful advice about the boat transfer and arriving footwear is truly appreciated — it captures the authentic charm of island travel.We’re thrilled to hear SAii Phi Phi is on your list for a future return. It would be our pleasure to welcome you back for another premium island escape.Best regards,Wanlob HasalemSAii Guru
來自住宿之回應: Dear Valued Guest.Sunny greetings from SAii Phi Phi Island Village.Thank you so much for sharing your lovely feedback. We’re delighted to hear that you enjoyed our newly renovated Deluxe Garden Villa, the lush surroundings, and the convenience of our in-room dining service via the SAii App—designed to make your stay even more comfortable and carefree.We do apologize, however, for the inconvenience you experienced with the arrival route. As our resort is tucked away on the peaceful shores of Loh Ba Gao Bay, access can be influenced by tide levels. During certain hours, a short walk through shallow water may be required to reach our pier, and we understand this may not be ideal for all travelers. Please know we are constantly exploring better ways to improve our guests' arrival and departure experience.We hope your overall stay left you with warm memories, and we’d be honored to welcome you back for another escape to nature and comfort.SAii for now,Wanlob HasalemSAii Guru
來自住宿之回應: Dear Valued Guest,Thank you so much for your lovely feedback! We’re delighted to hear that your stay at SAii Phi Phi Island Village felt like a peaceful escape from the world. It’s wonderful to know you enjoyed the natural charm of our design, the spacious private villas, and that your children had such fun at the pool all day long!We also truly appreciate your honest comment regarding the pricing of our one-day Phi Phi tours. Your insight is valuable, and we’ll continue reviewing our offerings to ensure we’re providing the best value and experience for all our guests.We’re so happy that, overall, your stay was nearly perfect—and we hope to welcome you and your family back again soon for another relaxing island retreat.Warm regards, Wanlob Hasalem SAii Guru
來自住宿之回應: Dear Valued Guest, Thank you for sharing your experience with us. Your feedback on our facilities is greatly appreciated, and we’ll certainly take it into consideration for future improvements—especially regarding the gym. We’re also happy that our SAii App made your stay more convenient and that our team’s service left a positive impression. While nature can sometimes bring unexpected visitors, we appreciate your understanding, and we’re glad our team could ensure your comfort. We hope to welcome you back for another tranquil escape on Phi Phi Island! SAii for Now,Wanlob Hasalem SAii Guru
來自住宿之回應: Dear Valued Guest, Thank you for sharing your experience at SAii Phi Phi Island Village! We’re so pleased to hear that the beauty of the beach and the incredible snorkeling opportunities exceeded your expectations. The clear waters and vibrant marine life truly make our resort a unique and peaceful retreat. We’re glad you enjoyed the surroundings, including the plumeria flowers next to your room, and that the cleanliness of your villa made your stay even more comfortable. It’s also wonderful to hear that you had a chance to explore the local restaurants behind the resort and found a favorite spot—there’s always something special about discovering hidden gems! While we understand that pricing can be a consideration, we aim to offer an unforgettable experience with personalized service and a beautiful environment, and we’re thrilled that we could provide that for you. We look forward to welcoming you back for another exceptional stay in the future! SAii for Now, Wanlob Hasalem SAii Guru
來自住宿之回應: Dear Valued Guest,Thank you for your kind words and valuable feedback. We’re delighted to hear that you enjoyed the breathtaking views, beautiful room, and peaceful atmosphere of our Two-Bedroom Pool Villa. It's wonderful that you were able to relax and enjoy activities like snorkeling during your stay.We sincerely apologize for the inconsistency in service you experienced. We take your comments to heart and will work on ensuring that every guest receives the warm and welcoming service that SAii Phi Phi Island Village is known for.We truly appreciate your feedback and hope to welcome you back for a more seamless experience in the future.SAii for Now, Wanlob Hasalem SAii Guru
Tingtinglvxingzhong
花園豪華雙床小屋
入住日期 2025年3月
家庭旅遊
15則評價
10/10
傑出
發佈於 2025年4月5日
太美了,一種極致的寧靜的美 !遠離喧囂,碧綠的沙灘
來自住宿之回應: Dear Tingtinglvxingzhong,Thank you so much for your beautiful words and perfect rating! We're truly delighted that you felt the serene beauty of SAii Phi Phi Island Village—a peaceful escape surrounded by crystal-clear waters and soft sandy beaches.It means the world to us that you enjoyed the calm, the setting, and the overall atmosphere. We hope to welcome you back soon for another tranquil and unforgettable island retreat.Warm regards, Wanlob Hasalem SAii Guru
來自住宿之回應: Dear Valued Guest,Thank you for choosing SAii Phi Phi Island Village again for your visit to Phi Phi Island. We are incredibly gratified to hear that you consider our resort the best on the island and appreciate your kind words about its beauty and secluded charm.We understand the inconvenience mentioned regarding the distance from some guest rooms to the front desk and the wait times for electric cart service during peak arrival periods. We are continually working on improving our logistics to ensure a smooth and efficient check-in process for all guests, especially when large groups arrive simultaneously.It’s wonderful to know that you enjoyed the variety and quality of our breakfast offerings and took the opportunity to explore the local area via the mountain path to the "town center." Your advice on wearing appropriate footwear for the trek is very helpful for future guests planning to explore the natural beauty around the resort.Thank you once again for your feedback, which is invaluable for us as we strive to enhance our services. We look forward to welcoming you back for a third visit, hoping to exceed your expectations once more and continue to be your preferred choice on Phi Phi Island.SAii for Now,Wanlob HasalemSAii Guru
來自住宿之回應: 親愛的賓客,感謝您抽出寶貴的時間對您在 SAii Phi Phi Island Village 的體驗提供詳細的回饋。對於您入住期間遇到的不便,特別是交通安排和餐飲費用,我們深表歉意。我們瞭解因船隻接送相關的時間和費用而造成的挫折感,並感謝您的改進建議。我們目前正在評估我們的交通服務,以提高客人的便利性並減少等待時間。期望。我們正在審查我們的定價和菜單選擇,以更好地符合客人的喜好,並確保提供更令人滿意的用餐體驗。我們致力於以最大的尊重和公平對待所有客人,我們將進一步調查此事,以確保我們的服務標準統一適用於每個人。我們希望您考慮再給我們一次接待您的機會,並展示為增強賓客體驗而做出的改變。
來自住宿之回應: Dear Valued Guest,Thank you for your positive feedback regarding the room and service at SAii Phi Phi Island Village. We are delighted to hear that you found your accommodations clean, quiet, and comfortable.We appreciate your practical tip for future guests about the tidal flats and recommend wearing suitable footwear upon arrival in the afternoon. We are continually working on enhancing access and convenience for all our guests during varying tidal conditions.It's great to hear that you enjoyed the food at our Thai restaurant and that the mosquito presence was minimal there. We acknowledge your feedback about the seaside restaurant and will look into additional measures to control mosquitoes in that area to improve the dining experience.Thank you for choosing to stay with us and for arranging your transportation directly. We hope your overall experience was memorable, and we look forward to welcoming you back to our resort soon.SAii for Now,Wanlob HasalemSAii Guru
來自住宿之回應: Dear Valued Guest, Thank you for sharing your detailed feedback about your stay at SAii Phi Phi Island Village. We are delighted to hear that you appreciated the beautiful scenery, our unique beachfront location, and the charm of our independent villas. The morning high tide creating a stunning view is indeed one of the highlights of staying with us. We understand that the tidal changes and mudflats during the afternoon are a natural characteristic of our location, and we hope it added a unique touch to your experience. We also appreciate your comments about the nearby local street and the convenience of exploring the island by long-tail boat. While transportation and dining options can vary, we are glad you found flexibility in choosing what best suit your preferences and budget. Your feedback about booking additional transportation services and the condition of some facilities is valuable to us. We continuously work to improve and ensure every aspect of your stay is seamless and enjoyable. Thank you again for your review, and we hope to welcome you back for another memorable visit to SAii Phi Phi Island Village. SAii for Now, Wanlob Hasalem SAii Guru
來自住宿之回應: 親愛的賓客,感謝您對 SAii Phi Phi Island Village 的入住給予深思熟慮的評價。我們很高興您喜歡我們度假村令人驚嘆的美景和清澈的潟湖水域,這提供了寧靜的浮潛體驗。我們非常重視您的擔憂,尤其是有關房間清潔度和水供應的問題。我們的目標是為客人提供完美的體驗,但很明顯我們在這些方面有不足之處。您的回饋促使我們立即審查我們的客房服務協議和設施,以確保我們的賓客體驗的各個方面都非常出色。是最重要的。我們將考慮加強供水服務的方案,以確保所有客人的舒適和安心。我們感謝您的見解,並致力於利用它們來增強我們的服務。我們期待有機會歡迎您回來,並在未來超越您的期望。
來自住宿之回應: Dear Valued Guest,Thank you for sharing your concerns. We sincerely apologize for the issues you experienced regarding the room's cleanliness and the noisy air conditioning. We strive to uphold the highest standards and regret that we did not meet them during your stay.We are taking immediate action with our housekeeping and maintenance teams to address these matters and prevent future occurrences. Our commitment is to provide a welcoming and comfortable environment for all our guests, and we did not deliver on this occasion.Thank you once again for your crucial feedback. We look forward to the opportunity to restore your faith in our service.SAii for Now,Wanlob HasalemSAii Guru