海德閣樓, 溫德姆酒店公寓 by Reside

The longer we stayed the lesser the points became. When we checked in, at first glance everything was 5 stars. WiFi and location are definitely 10/10 for me. My first issue was with the refrigerator not working, I lowered the temp to the lowest possible setting but nothing changed and I notified the front desk and they said they would send someone to check within an hour and that person never showed up I’m not sure if they came while we were out but when we came back the refrigerator was still warm. This issue was never fixed up to the day we checked out. It was very disappointing as I had baby food that needed to be refrigerated. The blinds in the bedroom do not block out any light at all and our room was opposite a parking lot which head very bright lights all night long it was so hard to fall asleep I hope the property can have better curtains or blinds. Secondly, I’m not sure if I missed it somewhere about them not offering house keeping, at least there’s a washer and dryer so I just washed the towels on my own. We stayed 6 nights and no one ever came to refresh the rooms or even add more toilet paper or garbage bags. The floors were visibly dirty and dusty like they haven’t been vacuumed in months. The 9th floor common area was so filthy, the toilet was so dirty and smelly, the couch was so dirty I couldn’t even sit on it. The central cooling/heating system makes a strange long noise every now and then and it kept waking up my child. I could find any way to turn it off and that was very frustrating.

Nice room, but the floor and the bed were a bit dirty. Amenities are ok. Location also ok.

Horrible experience. Room wasn’t ready by check in time and said to come back hours later. When we got the room the door didn’t work, entered the room and there was garbage, hair, it was gross. Went to shower and the soap rack was held together with duct tape. When we were all settled the tv didn’t work. Called front desk and receptionist bu g ho on us twice. Only positive was maintenance staff was friendly and attentive even though he couldn’t actually fix any of the issues stated above. Stay away from this place. Not work the 330 dollars for the night

Funky loft-style lodging. I didn't read the booking very well and was pleasantly surprised to find a full kitchen with pots/pans/dishes/dishwasher plus a clothes washer/dryer. Reminded me of my aunt's loft in SOHO back in the 80's....but this was way cleaner.

I went during The Roots Picnic and the hotel was hopping. The staff was polite, professional and quick to handle every need. The spaces are chic and have an uptown sophistication. I will warn that the walls are thin and your neighbors can hear you; pack headphones. I'd suggest getting coffee from Elixir Coffee and go to the rooftop for a proper morning sunrise.

Terrible we could not sleep at all

Great experience