I planned to stay here for a month while completing an audition rotation for medical school. At first it seemed fine overall — great location and generally clean — though the fridge leaked, the water pressure was terrible, and the valet was often rude and unresponsive. I noticed some bug bites on my arms and legs after I first arrived but didn’t think much of it due to my busy schedule. Then, three weeks into my stay, I watched a live bed bug crawl across my pillow. When I thoroughly inspected the bed, I found shed exoskeletons in the upholstered frame, and I am now covered in bed bug bites. My cat also developed diarrhea while here, and I even found bed bugs in his stool. I immediately informed the host and sent photos of multiple bed bugs and bites all over my body. He responded with “We hope you had a wonderful stay!” and said he would only refund me for the unused nights. Because I couldn’t check into a new hotel until 3 p.m., the host forced me to pay for the night I had to flee, and then immediately relisted the unit without addressing the infestation. I reported this to Airbnb, who so far has offered me only 30% of one night back despite me paying nearly $4,500 for this reservation. Notably, the rug shown in this listing’s photos was missing during my stay, suggesting the host may have known about this infestation and chosen to ignore it. The upholstered bed is likely infested, and as long as it remains, this unit is unsafe to stay in. I am absolutely appalled. Do not stay here.
翻譯