Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!
M公寓酒店坐落於查姆卡爾莫恩,優越的地理位置使它成為金邊一個令人嚮往的住宿選擇。 在該地區觀光很容易,蘭卡寺、獨立廣場和柬埔寨獨立紀念碑都在酒店附近。客房內的所有設施都是經過精心的考慮和安排,包括房內保險箱、空調和液晶電視機,滿足您入住需求的同時又能增添家的温馨感。服務人員會提前為您準備好電熱水壺和瓶裝水,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供拖鞋和24小時熱水的客房浴室是不錯的選擇。您可以到酒吧與朋友暢飲聊天度過閑暇時光。酒店周邊的美食也等待着您的探索,David's Restaurant-Handmade Noodles(東南亞菜)會供應一流的推薦美味炸春捲,福明海南雞飯(បាយភ្លៅមាន់សាំងហ្គាពួរ)(東南亞菜)和DID - Dine in the Dark(Phnom Penh)(東南亞菜)也會讓您大吃一驚,定會對雞胗和柬埔寨阿莫克魚讚不絕口。對於顧客來説,可以在健身室享受鍛鍊的樂趣。如果時間充裕,旅客可以在禮品廊給好友挑選精緻的禮物。
訪訪客2023.07.15
An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.
Ookal zijn de meeste personeelsleden vrij jong, ze zijn heel vriendelijk, aangenaam en staan altijd paraat om je te helpen. Het gebouw en de kamers zijn vrij nieuw en steeds proper. De faciliteiten zijn goed in orde, heb hier echt een aangename tijd gehad. Dikke proficiat voor het hele team!
The staff is welcoming, the breakfast is fantastic, the beds a hard, overall really nice. The location was perfect for us and the price was excellent. Breakfast was the highlight of my days with great choices and of omelets and fresh noodle soup.
坐落在唐邊,金邊紐約酒店(New York Hotel Phnom Penh)在金邊佔盡地理之宜。包括Generations Bar、Bophana Center和中央市場都在短距離內,入住酒店的旅客在該地區遊覽會很方便。您可以在咖啡廳點上一杯,在優雅的氛圍中小酌一番。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。對於常駐旅客來説,若是厭倦了酒店的餐飲,附近的Happy One Bbq & Suki Soup(自助餐)和Lone Star Saloon(西餐)或許能勾起您的食慾,他們家的牛肉和炸雞排均深受好評,Lotus Blanc(東南亞菜)的美食也不錯哦!相信按摩室周到的服務和健身室一流的設施,會讓您擁有別樣的體驗。24小時開放的前台服務可為您隨時提供訊息,以幫助您探索這個魅力之都。酒店會為自駕的客人提供停車場。