金邊Kingdom Breweries附近酒店

金邊費爾菲爾德萬豪酒店的工作人員是這家酒店的明星!他們太友好了,樂於助人,非常熱情,總是微笑着,看到我們真的很開心。位置是缺點。離餐館和各個城市景點有點距離,酒店入口有點尷尬,因爲它位於大樓的一側而不是臨街。這使得車和出租車司機不知道在哪裏接或送我們,這讓人困惑。另一個缺點或尷尬之處是浴室和睡眠區之間缺乏隱私。有一個推拉門,可以關閉和打開,將牀區與浴室分開。洗手池在房間中間,廁所在一邊,對面有淋浴。它有點像開放的概念房間配置。這是一個奇怪的房間配置,特別是當它來的時候,我們上廁所。對於獨行旅行者來說完美,但考慮到缺乏隱私,其他人有點尷尬。本來是有能力關閉浴室,以允許更多的隱私。總的來說,雖然這家酒店有一些怪癖,但我們仍然很高興我們住在那裏。正是很棒的工作人員,友好而專業,使我們的住宿如此愉快,如此難忘。由於很棒的工作人員,我們會再次入住這裏。

Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!

優點: 1.就是屋頂的視野很棒。Good holistic city view on rooftop! 缺點： 1.歐洲人居多，因此房間一股體臭味。body odour fill in room becasue of the westerners 2.電視機遙控器壞了，前台讓我拿着下去檢查，我讓前台上來，他不願意。我衹好下去前台換了個電池，上來還是不能用，前台才派了一個工程人員上來檢查。反覆折騰客户，好意思嗎？The receptionist is reluctant to change the tv remote and let me come downstairs for a battery change but there was no good result for remote.Big bug! 3.另外屋頂泳池的水很酸，有點傷牙齒！The swimming pool is dirty and sour and harmful for the teeth

Location - Well placed in the city. From the pool and bar area you can see the independent monument and the tops of the palace complex. There are some distance views of the river as well. Easy to walk out from to the monument, palace and the river. Just be warned that if you walk you constantly get hassled by tuk tuk's looking for business. Crossing the road can be challenging as it is very busy. Rooms - Basic clean and all that you need in a hot country. The only downside is that it can be noisy due to the stone floor that echo's the sound of chairs being moved. Staff - Polite and speak good English. Big shout out to the petite young women (sorry don't know name) who served us breakfast and during the day, evening drinks - always had a big smile and very helpful. Food - Nice selection at breakfast of fruit and cereals, pastries. A selection of cooked breakfast representing many cultures (noodles, soup, western eggs etc). Lunch/Evening they had a good selection of small bites (burritos, veg and dips) and western and Asian dishes (steak, noodles, rice) Amenities - Good wifi signal throughout. Restaurant and bar clean and mixture of seating available. Pool table. Pool was gorgeous on the roof with great views. Big enough to have a little swim about. Seating can get crowded in the afternoon when people return from touring around. Recommend the hotel as we didn't find or have any negatives.

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

地點：位於市中心，去哪裡都方便。 裡面外國人非常多非常歡樂，這裡員工都會說英文，溝通不成問題。房間太簡單

酒店的服裝很好，有禮又服務周到。 就是房間略暗，衛生就還可以。 酒店樓下就是**，可以放鬆一下🤭🤭去碰碰運氣。 酒店樓下還有免稅店，購物都好方便… 免稅店的人員還懂普通話，並且說出來好搞笑🤣🤣

本人位28樓景觀冇敵，地方便利，走路五分鐘到金界，地面保安嚴密，值得一讚，但小配套設施有些缺陷泳池桑拿房聚集閒置人員，令本人只看一眼，房間內浴屏破選令污水橫流， 房內時鐘永遠是10善10分，就會連電視也要清請工作人員到房調教叁次之多也未能收看中文台？電視柜下也沒有清理之前貴客的物件，房內有一盞燈不停閃礫？硬件配套優越，但在打分上可以減去小小管理層監管 的不足，可能本人是吹毛求疵，但本人再來金邊也會入住，望能改善。

非常好的景觀，早上起床就能看到湄公河，房間很大有兩個空調，冰箱製冷效果極強。樓下就有超市，還有一個華潤萬家。酒店check in區域和酒店本體分離大約20m左右，當天很晚落地也能有保障。酒店可以單獨購買早餐，5刀一位，泳池就在餐廳外，景觀很好，豬肉燒麥非常好吃。 但需要注意的是，酒店提供的是桶裝水，而且沒有拖鞋，其他都很好，網速挺快的。房間門開門需要刷卡後向右轉兩圈才能開鎖，關門也一樣，安全性強。

離金邊機場不算很遠，嘟嘟車大概十多分鐘就到，位置在一個小巷子還要拐彎，司機差點以為走錯了。 房間大小適中，還有個陽台，衞生情況不錯。如果寫字桌大一點，再有個冰箱就更好了。 訂房時沒有早餐選項，一樓門外有個中餐廳，趕時間沒吃。 入住要20美元按金，退房後退還。