金邊Mellow Linen附近酒店

Ookal zijn de meeste personeelsleden vrij jong, ze zijn heel vriendelijk, aangenaam en staan altijd paraat om je te helpen. Het gebouw en de kamers zijn vrij nieuw en steeds proper. De faciliteiten zijn goed in orde, heb hier echt een aangename tijd gehad. Dikke proficiat voor het hele team!

這次入住價格已經明顯變貴很多，早餐人數比以前少，可能是範圍區域比較廣大，我們所選的位置比較偏僻，目前金邊有比較多酒店，但因為這裡有很多便利優勢，加上早餐種類多，所以老闆總是優先考慮

The staff is welcoming, the breakfast is fantastic, the beds a hard, overall really nice. The location was perfect for us and the price was excellent. Breakfast was the highlight of my days with great choices and of omelets and fresh noodle soup.

Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

總體來說是還可以的，三百多的房費中三百塊都是給湄公河河景的，夜景和日出還有白天繁忙的大街都很好看。但是房間環境真的很不好，說是豪華房，一進門就能感受到比單身公寓的裝修還要差，廁所馬桶一股下水道味兒，衹能一直蓋着馬桶。淋浴花灑也是壞的，必須拿在手上洗澡。床墊挺軟的，但是枕頭套竟然破了。另外再說一下酒店位置，位於華人街“金街”上，酒店樓下街上全是中文，但不知道怎麼回事整體給人一種夜總會聚居地的感覺，治安還是王宮邊上更好一些，給我一種更本土更生活的感受。如果是來柬埔寨旅遊感受當地文化的就別選這家了。最後，誇一誇前台的服務員們，全員非常盡責，免費寄存了行李並幫助我們預定了kinin的晚餐，謝謝！以上情況僅供大家參考。

位置在金邊新區，高大上的硬件設施，裝修風格符合年輕人的喜好，早餐體驗非常好，特別有網紅無邊泳池，很出片，還有健身房。服務員也非常熱情，又中英雙語服務，下次還會再去。

酒店地裏環境不錯，周邊吃飯的地方很多，很多飯店都是國人開的，還有洗衣房，理髮店，換錢的地方，24小時的便利店，總之生活起來很方便，前台會中文，酒店早餐挺不錯。

優點: 1.就是屋頂的視野很棒。Good holistic city view on rooftop! 缺點： 1.歐洲人居多，因此房間一股體臭味。body odour fill in room becasue of the westerners 2.電視機遙控器壞了，前台讓我拿着下去檢查，我讓前台上來，他不願意。我衹好下去前台換了個電池，上來還是不能用，前台才派了一個工程人員上來檢查。反覆折騰客户，好意思嗎？The receptionist is reluctant to change the tv remote and let me come downstairs for a battery change but there was no good result for remote.Big bug! 3.另外屋頂泳池的水很酸，有點傷牙齒！The swimming pool is dirty and sour and harmful for the teeth