金邊Baellerry Cambodia附近酒店

我們一家在柬埔寨住了21年,我最近才聽說這個地方。我們需要一個寬敞的地方,從各省帶很多行李回到我們的祖國。工作人員彎下腰來迎合我們,讓我們把行李存放在他們的辦公室,然後打開包裝重新包裝。他們的服務特別有幫助,因爲我沒有丈夫旅行,需要額外的幫助。臥室乾淨寬敞,廚房、冰箱和洗衣機對我們來說特別重要,我們享受了旱季的空調。有乾淨的飲用水(22L)免費提供,需要時更換。位置有點棘手,進出,特別是在高峯時段,但除此之外,對於商店和我們需要到達的其他地方來說,非常中心。我希望我早點知道這個地方。我強烈推薦這個地方給那些帶孩子旅行的人。然而,屋頂上的小游泳池空了,我們住在這裏時沒有使用。

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

這次入住價格已經明顯變貴很多，早餐人數比以前少，可能是範圍區域比較廣大，我們所選的位置比較偏僻，目前金邊有比較多酒店，但因為這裡有很多便利優勢，加上早餐種類多，所以老闆總是優先考慮

The cleaning hotel, very close S21 only 3 minutes for walking and 12 minutes to Russian Market…., the breakfast is very good and hot many option. The restaurant is open 7am-10pm and cheaper price of food. I really love and happy with all staffs working from there.

總體來說是還可以的，三百多的房費中三百塊都是給湄公河河景的，夜景和日出還有白天繁忙的大街都很好看。但是房間環境真的很不好，說是豪華房，一進門就能感受到比單身公寓的裝修還要差，廁所馬桶一股下水道味兒，衹能一直蓋着馬桶。淋浴花灑也是壞的，必須拿在手上洗澡。床墊挺軟的，但是枕頭套竟然破了。另外再說一下酒店位置，位於華人街“金街”上，酒店樓下街上全是中文，但不知道怎麼回事整體給人一種夜總會聚居地的感覺，治安還是王宮邊上更好一些，給我一種更本土更生活的感受。如果是來柬埔寨旅遊感受當地文化的就別選這家了。最後，誇一誇前台的服務員們，全員非常盡責，免費寄存了行李並幫助我們預定了kinin的晚餐，謝謝！以上情況僅供大家參考。

Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!

我非常推薦這家酒店.它的頂層游泳池景觀很漂亮可以俯瞰金邊. 健身房器材很多種類而且是免費. 房間配備齊全. 有冰箱洗衣機、迷你廚房及陽台，非常愜意. 家的感覺而且附近還有很多特色餐廳. This place is amazing. Modern, stylish accommodation with kitchen, washing machine and balcony. We really enjoyed the rooftop infinity pool and gym. It's close to a lot of restaurant options, a small supermarket, and even walking distance to the Tuol Sleng Genocide Museum.

酒店地裏環境不錯，周邊吃飯的地方很多，很多飯店都是國人開的，還有洗衣房，理髮店，換錢的地方，24小時的便利店，總之生活起來很方便，前台會中文，酒店早餐挺不錯。

房間是朋友推薦來的，我個人比較滿意，經濟實惠的，我住的這個空間小一點，但是也實惠，一個人足夠了，兩個人感覺應該也可以，我東西多拍照有點亂了，但是是真實的哦

#好評#對房間佈局，安全性，隔音，梳洗用品，鄰近店舖，位置滿意；有驚喜的一次體驗。本來我很少會寫點評，但這次也真的要表揚一下。當我提著行李下車時，保安便第一時間衝過來幫我提行李，很好的第一印象。來到前台，服務員很有禮貌，還免費把我房間升級到行政樓層的房間。今次出差主要為了地點方便來選酒店，酒店周邊很多特色餐廳，咖啡廳，按摩店等，全部都是走路能到。前台給了一張酒店周邊的地圖。非常貼心。走路兩分鐘便到遊客必到之俄羅斯市場。房間衛生做得很好，設計時尚。一家性價比很高的酒店。下次來金邊會再次入住。