訪訪客It’s never easy to choose a place to stay, but HOTEL KVL never turn me down. I’ve been staying there a few times with different room type. I love all the facilities and designation. Room is clean & good smell. Relaxing and peace. Staffs are very friendly, especially, the beautiful FOM “Nhean Sateka”. She is very helpful and friendly. Moreover, the foods and beverages at HOTEL KVL are delicious and acceptable price. You may enjoy eating & having coffee/tea with riverside sunrise/sunset/night view from your room or at Up by KVL (rooftop sky bar). They have coffee shop, the Alchemist, Skylight restaurant, Eltapas. You also enjoy the benefit gym at Vertical Gym. That’s all from my sharing, I bet you should try at least once at HOTEL KVL, you will be back again.
訪訪客There is lots to love about this hotel. The location is great (near the Royal Palace etc), the staff are polite and friendly, rooms are clean and comfortable and the views of the city and the river are just amazing. Breakfast was excellent with plenty of choice. We also ate in the restaurant in the evening and found it to be very reasonably priced, excellent food and stunning views of Phnom Penh at night. Of course the rooftop swimming pool is a highlight, both for swimming and for sitting looking at the view. Some guests have commented that it was very busy. Not at 9.30 in the morning (one other person in there) or in the evening (open until 9.30 and no-one there later in the evening).
訪訪客So much beautiful of green view, clean and fresh room. Great location and good swimming pool. Delicious foods! All staffs are very friendly and helpful especially a General Manager here. Thank you so much and cheers! Highly recommend if you are looking for a lovely boutique in Phnom Penh.
訪訪客An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.
JJDUBLYAWe had a few days in Phnom Penh then went to Vietnam and came back to Phnom Penh for another 4 nights and this is where we booked in. It is in a great position right in the middle of town hence we could nearly walk anywhere we wanted. Fantastic value for money including breakfast. The breakfast is very decent and it is a la carte.....with things like eggs bene, pancakes, asian breakfasts and you also get coffee, tea and juice. The room itself was very clean and the bed super comfortable. The previous place we had stayed the bed was hard as a rock. The rooms are decorated very nicely and the bathrooms are good too. You have dressing gowns etc, shampoo and soaps, fridge in the room, tissues and we had a balcony (not sure if all rooms have a balcony). The staff were always very helpful and super friendly. There is a small pool on the rooftop near the restaurant. There are only 4-5 lounge chairs but we always were able to get one when we wanted. It was never that crowded I guess because a lot of people are out and about during the day but it was so refreshing to have a pool when you came back from a day out sightseeing. There is also a coffee shop on the ground floor which is great just to grab a coffee when needed. We loved our stay at Lavanya Boutique Hotel and would not hesitate to recommend.