鳳凰城西普拉斯加紅屋頂酒店(Red Roof Plus+ Phoenix West)

My husband and I had a wonderful stay. The room was very clean and the beds were very comfortable. The two lady's thar checked us in (Drena and Jamia) are very helpful and very friendly. They both went above and beyond and make sure are stay was comfortable and pleasant. Thank you to the both of them..

I booked my stay at this hotel and ended up leaving before my check out date due to waking up to bed bug bits all over my body. I told the front desk of this issue and they did not want to refund me my full stay as I was unsatisfied! Im still currently trying to receive my money back. Do not trust this place with your money. They are as sketchy as the neighborhood its located in.

The room was clean and the beds were fine. The staff at the desk were incredibly non-customer oriented - charged the wrong amount (more than I was quoted on *******) and shrugged their shoulders about it plus said they couldn't take my credit card because it wasn't from Chase or Wells Fargo (and finally took it when I insisted it would work)! The road looked like an alley with huge potholes in it - was kinda scary to drive! It worked for the one night I needed a place to sleep but will not be on my list for another stay.

Upon entry to the room it was noted someone had already been in there. There was clothing on the restroom floor and a used feminine napkin product in the trash can. Additonally, the floor was not clean and there were bugs in the bathtub. We checked out immediately and discussed the issue with Manager which understandingly refunded the charge.

I was never told that certain visa cards were not accepted even though i used the same visa to pay for the hotel room but upon checking in i was told i couldn't use it for the deposit due to it not being from a "major bank" and then told that a major card over the phone wouldn't be accepted nor cash. I was informed there was no other option and no manager available until 9am this next morning. I requested a refund and was told to call *******. I had to have a friend drive here 6 hours later to use his card for the deposit. I will continue to inform others about the service i recieved and the "premium upgrade" was nothing special. Terrible service.

La propiedad está en buenas condiciones, el personal es amable, lo incómodo es que se observa mucha gente sin hogar