伊斯坦得鳳凰城套房酒店的評論

Good service

Nasty hotel. No fucking phones

Was a clean safe place. Staff was nice

The women at the front desk was very nice and felt so bad for the condition of the room. Check in was at 3pm but the room was not ready and I was asked to check back at 5pm, the room was still not ready and was told to check back in a few hours. Instead of calling I just arrived at 10pm to find the room ready but in terrible conditions. The door locks to the room were broken and not able to lock, mold in the bathroom, bugs under the bed (not bedbugs) and just dirty. Oh and the pool was broken but looked like a swamp. I refused to stay there but was still charged a penalty fee!!! My fault? How? I had to find a room for my family and I after midnight!!

I almost feel bad- I never ever leave negative reviews, and I’m always good with roughing it. I’m not a fancy person, and I’m normally happy with the most basic and simple amenities (motel 6 type accommodations are usually fine with me). This hotel room was easily the worst I’ve ever stayed in. The carpet was strangely damp (?) and sticky. Dirt and hair everywhere, even in the bed. The shower was moldy and damaged, and the water was running continuously because it was stuck on. About a 2 inch gap under the door to the outside. It was too hot to sleep in my car so I guess in that way it was better? It was…better than sleeping under the bridge by the highway? Sorry, that’s all I’ve got.

We stayed for about 15 minutes and in that amount of time we saw how filthy the bathroom was, cigarette burns on the bedding and bathtub, there was no safety latch on our door and people were knocking on our door. This was the worst motel we have ever booked through *******. They need to remove it from the website. This is the type of sketchy motel people live in, not stay for a night. BEWARE: NO REFUNDS.

I’d give this property 2/5 stars. The room was dirty, used towel on the sink, shower faucet leaked and is extremely corroded, holes in walls, poorly painted, no weatherstripping on the door, pool was drained of water and had trash in it, you can hear people trying the door late at night. On the plus side both ladies at the desk were very nice. I definitely recommend a different property in a better location even if it costs a little more

Entrance door wasn’t secure, upon entering the carpet smell was obvious. Beds were old and totally worn down, I wonder why. Remote was bad and had to press buttons hard. Sink area was not for someone who is 6’3 and restroom was really small. I still stayed at the place just becuz I was alone but had I been w my family I definitely wud have asked for a return and left. 2.5 stars at best

Staff was great. Property pretty bad. Nice full size fridge. Outlets didn't work properly. Furniture worn, stained and olf. Need a good scrubbing. Would not use the shower tub combo.

It appeared that the hotel was being used to house large numbers of homeless people. Obvious drug use taking place. Facilities were grimy and run down. Shower didn’t work. Pool closed.

The trash wasn't emptied, tub wasn't clean, the tv didn't work and the A/C wasn't very cold it wasn't hot but could have been cooler.

I had to switch rooms due to bed bugs and had to purchase my own cleaning supplies to tidy up the next room.

Cheap hotel, one of the few I've stayed in that didn't have roaches.

No Kleenex