Stay period 31/1/23-1/1/24, 1 night-stay at newly-opened hotel CHECK-IN. PROCESS As being one of top hotel chains, without delay I have pin-pointed this hotel to celebrate happy moment with my family because centara chain is thailand ‘s one of best qualified hotel. On my check-in process ( at 14.00), I have been told that my 2-booked rooms are not ready to stay so I went outside for city tour until 17.00. What happened when I came back, I had still to wait for room cleaning, but I give pressure to receptionist to find one room first for my mom to relax then I got one room. Until 18.15 I come back again to receptionist to ask for another room, you know what answer I got is that the receptionist STII. DO. NOT. KNOW. WHEN. I. CAN. GET ANOTHER ROOM. BY now as to hotel like centara chain that has managed a lot of hotels nationwide, such a situation can be handled and solved easily in more professional skill. So I phoned to hotel and talked to front office manager and informed of my story, the manager just say same. SORRY, but I do not want this word , I need the manager to clear my long-story problem, so the manager ask for 5 minutes to look into my problem. After that I have finally got room at 18.45. What doubt me a lot, if hotel do not have good management team to serve guest during festival period, why you open hotel in this period. Hotel should know well that new year is yearly big festival so you should have well-organized management with skillful staffs, not staffs that can say only S O R R Y, but cannot do anything like answering machines. What make me big disappointed is that I have never wait for one room for so so long time like this time, it should not ever happen to over-standard hotel chain like. CENTARA. Who ‘s thinking to stay at this hotel during big festival, SHOULD. THINK. TWICE. BEFORE. BOOKING. BREAKFAST Buffet line in morning is big, not variety, just say easy breakfast with so so taste
滿意
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