山丘度假村(The Hill Resort)

安靜的好地方

We chose this hotel to help the local businesses instead of moving into a big chain. This is a beautiful place, away from the noise of the town, or so we thought at first. The first 2 nights were amazing as the place was surrounded by the soft sound of insects chirping and geckos singing. Unfortunately, a large family arrived with screaming children and adults, slamming doors until 23:00 and again from 6:30 first thing in the morning. With our busy schedule driving around the island, we needed a good rest that we never got. The same applies to the breakfast: it was lush the first time (noodles, fried rice, pho, omelette and more) but completely empty following the group's arrival. Yes, the staff tried to intervene by telling them ONCE to quiet down and we got a mere "sorry" when we finally left after 5 nights. Hadn't it been for this family, this cute little place would have received a 4.5 as the rooms are very clean, spacious and practical. They lose half a star for shower pressure which at first was a tiny spatter then upon report became only just enough to have a "quick" shower. Washing and rinsing hair would take 15 minutes at least. Also, the water is either piping hot or ice cold, nothing in the middle and there was no hot water in the sink which implied boiling a kettle for shaving. There are notices everywhere for an eco friendly approach which is great, but please add one about respect for other guests' peace. Also, it feels like the staff tried to milk us on 3 occasions: we called from the airport and asked if they had a bus service, they said yes but it was too late (around 21:00) but we weren't offered one either when we left the hotel at 7:00. We asked to rent a bike, and the young woman thought about it for a few seconds and quoted us 190.000 vnd a day. We declined and got a fantastic bike for 120k (contact me for details if needed). We asked for a taxi to go to the airport and the same woman quoted us 250k. We declined and got a Grab for 106k. So, in the future, my advice to you travellers is to visit The Hill Resort if you are Vietnamese or if you speak Vietnamese, but expats, stick to the Intercontinental hotel or the big chains on Phu Quoc as they are less likely to want to rip you off. Wishing you the best of luck in your future 🙏🏽 (Video available on demand)