富國島索爾美利亞酒店 SOL By Melia Phu Quoc

The resort is beautiful and the size is perfect, it is big but you can walk everywhere in 10 minutes which is great. The beach is clean. The food was good, but there were no snack options during the day. The pool bar only opens 11am, and they don't serve any food. You need to go to Shack restaurant, and they only deliver to the pool a few options from the menu in a box. Otherwise, you need to eat at the restaurant. (Some friends were all inclusive, and they won't deliver anything in this case) One day, the pool bar was packed, and there was only one staff member taking orders and preparing the drinks! When I suggested the manager send one more staff member to help, he asked me to be patient or order from the restaurant. Meaning they won't improve the service if there are too many people in the pool. It's probably because of the all-inclusive service, to reduce their consumption. But the people who are not all-inclusive will also be affected. My 3 yrs old son and a 4 yrs old friend cut their feet in the swimming pool. The manager came worried and asked what I needed, but his suggestion was for them not to stay too long in the pool and he said my son is probably a city boy and he is not used to it. The thing is, we go to the pool every week, he knows how to swim and we have been to similar trips to Bali, Phillipines and Thailand and this never happened before! So Im pretty sure the problem is their swimming pool floor, whether the tiles are too rough or there are sharp things on the shallow areas. In fact, I stepped on something sharp one time, luckily I was walking and it didn't cut me. (The picture of my son's feet is 2 days after it happened) So the hotel is beautiful and convenient, clean, the price is good. But I have concerns about the swimming pool, so I would probably not go back because of that. And I would not take the all-inclusive as there are some restrictions.

소나시 지역 호텔들이 띄엄띄엄 있고 중부지역까지 거리가 있지만 묶기 괜찮은 리조트. 베란다에서 내려다보는 전망이 좋았음. 풀은 바다가까이 가면 넓게 있으나 썬베드 배열에 좀 더 신경쓰면 좋겠다는 생각이 들었음 전반적으로 한적하니 좋은기억

Hotel is very near the airport which is a plus. Free airport transfers both ways. Front desk / restaurant staff are very helpful and friendly. Complimentary afternoon tea was a nice touch. Pool is huge and staff are friendly. Nice cabanas and deck seats. Gym needs improvement - no fan / ac, towels didn't seem clean and dumbells were a little rusty. Gets very stuffy in there too. Room was a good size with great views of the ocean. Aircon in the room was a little warm during the day. More hooks can be provided in the washroom to hang towels or clothes. Our room didn't have a rack to hang our wet swim gears.

空港から近くて便利です。朝食も種類が豊富でとても美味しかったです。夕日を眺めながら入るプールは最高でした☺︎

First thing first , we have booked for ocean facing room and this is the view from the room. When I questioned the front desk staff then the person said we have upgraded which we never asked . Hence make sure what you have booked is the really you get. The staffs are not very friendly. They used to give only one card to access the room which is not a very big thing but definitely in convenient to manage . The most important thing , the late checkout time is 1PM .If you stay till 1.05 PM then you need to pay extra .The hotel needs renovation as the facilities are old.Also, the staffs are more concerned about Google review rather then providing services. Overall, as a family we are overall disappointed with the hotel.