Im staying in the hotel 6nights, we booked with booking.com when we arrived hotel staff are saying that we booked deluxe room, we said okay, when we went pool we ordered food and staff are coming and asking to pay immediately which is not good we are here for rest we are not gonna run away, we explained staff after that another staff is coming asking us pay we said will pay by card asking us to go lobby and pay, we were so disappointed why we are bot able to enjoy our pool day and maybe will order more, we said okay one staff come and he was good explaining everything that was another thing. Now again im in the main restaurant while im eating they are bringing the bill i hot so upset we are not gonna run away!!! Staff are not well trained, Sky lounge staff were so nice and friendly, but in general service is not 5 star hotel I would give very bad service and not caring about in guest at all!! I would never recommend this hotel.
不錯
189 評價