布吉芭東巴爾米拉度假酒店的評價

來自住宿之回應: 親愛的賓客，非常榮幸您能入住我們飯店。感謝您選擇入住我們飯店，並抽出寶貴時間分享您的入住體驗。我們很高興得知您對我們的入住服務感到滿意，並感謝前台團隊熱情周到的服務。同時，我們也欣慰地得知您的孩子很喜歡您入住的房間，因為它可以直接通往游泳池。此外，得知您認為我們飯店的地理位置優越，方便您前往想去的景點，我們也感到非常高興。我們衷心感謝您對入住體驗的讚揚，但對於您在使用游泳池時遇到的不便，我們深感抱歉。請接受我們最誠摯的歉意。請放心，我們已將您的回饋轉達給飯店管理團隊，他們會進行調查並採取必要措施解決問題，以確保其他賓客不會遇到相同的情況。再次感謝您的惠顧，我們期待您下次造訪這座島嶼時再次入住我們飯店。請務必注意安全，保持健康。此致，敬禮！銷售與傳播經理 Vina A. Pio 女士

來自住宿之回應: Dear Jacky82914,It was our pleasure to have served you and your family during your holiday on this this island. Thank you for choosing to stay with us and for taking the time to put into words your pleasant experience. We are delighted to learn that you were pleased with our overall services and enjoyed your time with us. Your kind words also about our room and convenient location are greatly appreciated. While our breakfast selection did not meet your expectations, we are grateful to know that you still enjoyed it and considered it sufficient. Please be assured that we are continuously implementing improvements to every aspect of our services and we hope to have another opportunity to welcome you back and provide you with an even better experience. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

來自住宿之回應: 尊敬的Derek0830：非常感謝您選擇入住我們飯店，並抽出寶貴時間分享您的入住體驗。我們理解未能完全滿足您的期望，特別是飯店設施略顯陳舊，對此我們深表歉意。但我們很高興得知您對整體入住體驗仍然感到滿意，並度過了愉快的時光。我們也要特別感謝您提及我們便利的地理位置和我們團隊提供的熱情服務。關於您對飯店設施的回饋，請放心，我們已將您的意見轉達給飯店管理團隊，以便進一步改進。我們期待在不久的將來再次歡迎您的光臨，並為您提供更優質的入住體驗。祝您平安健康。此致，Vina A. Pio 女士，銷售及溝通經理

來自住宿之回應: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share this amazing review of your experience. We always give our very best to meet all of our guest expectations and hearing that you considered our hotel fantastic and that you had a wonderful stay is truly rewarding for us. We thank you for appreciating our accommodation and services and for highlighting the aspects that contributed to this satisfying and comfortable experience which include our spotless room, convenient location, the attentive and responsible service rendered by our team and our delicious breakfast. Please be assured that we will remain committed in providing excellence in everything we offer to live up to your praises and high recommendation. We are already looking forward to welcoming you back again. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

來自住宿之回應: 親愛的董曉曉，非常榮幸您能入住我們飯店。感謝您選擇入住我們飯店，並分享如此精彩的入住體驗。我們很高興得知您入住愉快，並認為我們的價格與提供的服務相符。同時，也感謝您對我們便利的地理位置、美味的早餐、舒適的客房空調、貼心的清潔服務以及我們團隊熱情周到的服務給予了高度評價。我們期待在不久的將來再次歡迎您的光臨。祝您平安健康。此致，銷售及傳播經理 Vina A. Pio 女士

來自住宿之回應: Dear Valued Guest,It was a pleasure to have you here with us. Thank you for choosing to stay with us and for sharing this positive review regarding your stay. We are delighted to learn that you were satisfied with your overall experience and enjoyed your time with us. Although the size of our swimming pool and the condition of our room did not fully meet your expectations, we are pleased to know that you still appreciated these facilities. We are glad that the cleanliness of our swimming pool and the spacious size of our room helped to make up the shortcomings you mentioned. We are also grateful for your kind words about our breakfast. Please rest assured that your feedback about the air conditioner in the room you stayed in has been shared with our maintenance team. They are currently inspecting the room and will make the necessary repair to improve the condition of the air conditioner. We hope you will come back to stay with us again for a much better stay. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

來自住宿之回應: Dear Valued Guest,It was a pleasure to have you here with us during your holiday. Thank you for choosing to stay with us and for taking the time to share your thoughts about your stay. We are delighted to learn that you were satisfied with your overall experience and that our convenient location, room smoking policy, satisfying breakfast and excellent as well as welcoming guest service were the aspects that particularly stood out for you. While we are pleased to know these areas that made your stay comfortable, we extend our sincerest apology for the services that we did not meet your expectations. Rest assured that your feedback regarding our facilities has been shared with our hotel management for improvement. As for the lighting and lamp plugs in the room you stayed in, our maintenance team are currently inspecting the room and will take the necessary action to fix the lamp plugs. For the room lighting, we would like to take this chance to inform that we used warm lighting in all of our rooms. However, we can replace this with brighter lighting if guest find it a bit dim. Had we known during your stay that you are not comfortable with this kind of lighting, we would be pleased to change it for you. We hope you will come back to stay with us again for a much better experience. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

來自住宿之回應: 尊敬的賓客：感謝您選擇入住我們酒店，並抽出寶貴時間分享您的入住體驗。我們很高興得知您認為我們酒店位置便利，方便您前往芭東海灘、夜市和欣賞晚間表演。此外，我們也欣慰地得知您對我們的清潔度感到滿意。然而，對於您整體入住體驗不佳，我們深感遺憾，並真誠地向您致歉，未能為您提供一次美好的體驗。我們將着手解決導致您入住體驗不佳的問題。對於酒店設施，我們很抱歉未能達到您的預期。請您放心，我們的酒店管理團隊正在研究改進方案，以提升酒店設施。此外，我們已開始更換部分客房的空調，並將持續進行，直至所有客房的空調全部更換完畢，為賓客提供更舒適的入住體驗。關於客房隔音和門鏈的問題，我們已將您的意見反饋給酒店管理團隊，以便他們進行評估，特別是改進客房的隔音效果。關於門鏈，您入住的房型均配備有門鏈。對於早餐的種類和口味未能達到您的預期，我們深表歉意。雖然許多客人稱讚我們的早餐種類豐富、味道鮮美，但我們也理解每個人的喜好各不相同。請放心，我們已將您的反饋轉達給行政總廚，以便他們進一步審核和改進。對於我們前台的中文服務人員，由於會説中文的員工人數有限，給您帶來的不便我們深感抱歉。我們理解這項服務的重要性，尤其是在接待中國客人時。酒店管理團隊目前正在研究如何進一步提升這項服務。酒店入口通道兩側均已安裝照明燈，但我們理解這些照明可能不夠。我們的維修團隊正在檢查該區域，評估需要增設照明燈的位置。感謝您提出女性獨自旅行時可能遇到的安全隱患。我們向您保證，自酒店開業以來，從未發生過此類事件。對於我們以客户為中心的服務理念，得知您此次的體驗讓您失望，我們深感抱歉。我們始終在標準政策範圍內，儘可能優先滿足賓客的需求。關於您預訂遇到的問題，我們深表歉意。由於我們的在線合作伙伴收到了不同日期的多個預訂，導致了混亂。請放心，我們正在與在線合作伙伴密切合作，以防止此類問題再次發生。我們不斷努力改進服務的各個方面，真誠地希望您能再次選擇入住我們酒店，給我們一次彌補的機會。此致，Vina A. Pio 女士銷售與溝通經理Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your feedback regarding your stay. We are delighted to know that you found our location convenient as it provided you easy access to the Patong Beach, night market and evening shows. Additionally, we are glad to learn you were satisfied with our cleanliness. However, we are sorry to hear that you were unhappy with your overall experience and we extend our sincerest apologies that we failed to provide you with a wonderful experience. We would like then to address these issues that made your stay unpleasant. For our hotel facilities, we are sorry it did not meet your expectations. Please rest assured that our hotel management team are currently reviewing ideas that we will implement to enhance this aspect. In addition, we have already started replacing the air conditioning unit in some of our rooms and we will continue to do so until all air conditioning unit of all of our rooms will be replaced to provide more comfort to our guests. For our room soundproofing and door chains, we already shared your comments with our hotel management team for review particularly in improving the room insulation. As for the door chains, these are available in the room type you stayed in. For the breakfast selection and taste, we are sorry it did not meet your expectations. While many of our guests have praised our breakfast for its variety and delicious taste, we understand that preferences may vary. Please rest assured that your feedback has been shared with our Executive Chef for further review and improvement. For our Chinese-speaking team member particularly at the front desk, we are sorry for the inconvenience caused by the limited numbers of our team who can speak Chinese Language. We understand the importance of this especially we have Chinese guests. Our hotel management team are currently looking into ways to further improve this service. For the hotel’s entrance pathway, there are lights installed on both sides but we understand these may not be enough. Our maintenance team are now inspecting the area to asses where to install additional lights. We appreciate you sharing your concern for it being unsafe to female solo travelers. We would like to assure you that since we opened our hotel, there is no such incidents that occurred. For our customer-centric service, we are sorry to know your disappointment. We always prioritize our guests’ needs as much as possible and within our standard policies. Regarding your case pertaining to your reservation, we sincerely apologize for the inconvenience you experienced. We received separate reservations for separate dates from our online partner which led to confusion. Be assured that we are now working with our online partners to prevent this issue from happening again. We are continuously working to improve every aspect of our offerings and we sincerely hope you will grant to us the opportunity to make it up to you by trusting to stay with us again in the future.Kind Regards,Ms. Vina A. PioSales & Communication Manager

來自住宿之回應: Dear Valued Guest,We are grateful for the opportunity to have served you during your holiday on this beautiful island. Thank you for trusting our accommodation and services and also for taking the time to share this exceptional review of your experience. We are delighted to know that every aspect of your stay met your expectations and that you had a comfortable and relaxing time with us. We truly appreciate that you highlighted our excellent location, situated in the center of this city which make every guest needs easily accessible as well as the outstanding service provided by our front desk team. We are also glad that you enjoyed the comfortable day bed in the room type you stayed in (please note that not all room type has this room amenity). Please rest assured that your feedback regarding our hotel facilities has been shared with our hotel management for review and improvement. We hope to welcome you again in the future. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

來自住宿之回應: Dear Pangdunyu,Thank you for choosing to stay with us during your recent holiday on this island and for sharing this fantastic review of your experience. While we understand that there were aspects of your stay that did not fully meet your expectations, we are delighted to learn that you were still satisfied with your overall experience and enjoyed your time with us. We truly appreciate that you highlighted our excellent location which provides an easy access to Patong Beach and various shops like 7-eleven, massage shops and restaurants while still being peaceful and away from the noise of the city. We are also glad that you appreciated the complimentary room upgrade that we arranged for you. Please know that we truly value your kind words about this gesture, as well as your positive comments to our cleanliness and our swimming pool service. Regarding your comment about our hotel being a bit outdated and our breakfast being a little basic, please know that we highly noted your feedback and already shared with our hotel management for further review and for improvement. We may have few shortcomings but we are thankful that you still recommended us. We ensure that we will continue improving our accommodation and services to deserve your recommendation. We hope to welcome you again in the future for a much better experience. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

來自住宿之回應: Dear Valued Guest,It was a pleasure to have you here with us during your recent holiday. Thank you for trusting our accommodation and services and for taking the time to share this positive review of your stay. We are delighted to learn that you were satisfied with our overall service and that you enjoyed your time with us. We are also pleased to know that you found our pricing aligned with the services we provide. Please rest assured that we highly noted your feedback about the clothes hanger in the room and this has been shared with our Housekeeping Manager for inspection and for necessary improvements. As for the air conditioning on the first floor of the room type that you stayed in, not all rooms of this room type have air conditioning on the first floor as some of it have wall fan instead. We are sorry that the room you stayed in had only wall fan and we apologize for the inconvenience. Please be assured that your feedback has been shared with our Hotel Management Team and they are currently inspecting the rooms and reviewing plans to install air conditioning on the first floor of the rooms which air conditioning is not yet available. We hope you will come back to stay with us again in the future. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

來自住宿之回應: Dear Valued Guest,Thank you for choosing to stay with us. While we appreciate that you took the time to share this review, we regret to inform to you that there may have been a confusion as the details of your review and the photo you provided do not appear to refer our hotel and services. After carefully reviewing the details of your stay, we found that you stayed in the original room type that you booked which is our Deluxe (Pool View) Room for the entire period of your stay. We did not arrange a complimentary upgrade for you to our pool access room. The room you stayed in is located on the second floor of our second building and not on the ground floor beside the swimming pool. As part of our standard service, we provide two room key cards for all of our room types including the one you stayed in. However, our front desk team provided you with a total of three-room key cards during your stay since you reported that one key card was lost. For child breakfast fee, we charge the child based on their aged as provided under the child policy of all of our online partners' websites, including our online partner's website where you made your reservation. We do not base the child’s breakfast fee on their height. Our guests’ feedback is highly important with us and we would appreciate receiving any further details about your stay so that we can help prevent any confusion and misunderstanding. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

來自住宿之回應: Dear Valued Guest,It was a pleasure to have served you during your recent holiday on this island. Thank you for choosing to stay with us and for taking the time to share this amazing review about your experience. We always do our very best to meet all of our guests’ expectations and learning that you were satisfied in every aspect of your stay and enjoyed your time at our hotel is both rewarding and inspiring for us. We are also grateful that you especially mentioned our convenient yet peaceful location, spacious rooms and the excellent service provided by our front desk team. Please rest assured that I will share with them your kind words as these will serve as further inspiration for them. We hope to have another opportunity to welcome you again in the future. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

來自住宿之回應: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your thoughts regarding your recent experience. While we truly understand that there were aspects of your stay that did not fully meet your expectations, we are delighted to learn that you still enjoyed your time with us. We thank you for highlighting our aspects that you appreciated the most which includes our excellent location (situated in the center of this area), our delicious and plentiful breakfast and our room cleanliness. Please rest assured that we highly noted your feedback on the areas that we need to improve particularly our breakfast selection and room condition. This has been shared with our relevant team for further review and improvement. We hope to welcome you again on your next visit to this island. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager