Sira Grande酒店& Spa(Sira Grande Hotel & Spa)

我能理解酒店想要經濟實惠。但隨著價格隨需求上漲，服務也應該有所調整，大堂區的燈只是部分打開，走廊的燈採用了審查系統。打開電梯，裡面很黑。服務人員有限。只有一名接待員。廠家調了價格，服務也要跟著調。

優越的地理位置。接待員說她沒有看到我的預訂，他們不再與 trip.com 合作，但當我告訴她我會聯繫 cus 服務時，我的預訂突然出現在她的屏幕上。

酒店靠近芭東海灘，交通便利，安靜，房間寬敞供孩子們玩耍的屋頂游泳池。

Best hotel in town.

So, we booked this hotel for 4 days, and the second day we went to Phi Phi Islands, and they, without our permission, took all of our stuff, took the passport in a locker, and put it out in the lobby. When I came in the evening and realized that I cannot go into the room, they changed my room, and they told me that all of your stuff is in the lobby, and after that, when I opened the locker, there was no my passport. They just took my documents and put it in the lobby for whole day. So, after that, they told me that it's okay. So, this is the worst hotel ever. Never go to that place. Also, you'll see the cockroaches with the size of your finger. Huge ones, not regular, huge ones. They changed two rooms, and in the two rooms, there were cockroaches. And, yeah,there is stinky, there is a food market, so it stinks there, and just please avoid this place.

THIS PLACE HAS COCKROACHES Calling this place a four star resort is a joke. When you report the cockroaches, they will come "check the room" by looking under the bed and behind the curtains. They'll look at the live cockroach you trapped and wash it down the drain. Then proceed to tell you that you're okay and that they will clean in the morning and then just leave you standing there in the cockroach-infested room. And then when you decide to check out a couple days early (because why on earth would I stay in a hotel where I'm killing baby cockroaches every few minutes), they will lie and say you never reported a problem and refuse to refund any of your money. Steer clear.

This is so disappointing hotel. It's my worst experience in all phuket. The rooms are more than 30 years old. The rooms are smelly with old materials. And the most worst thing is the staff specially the front disk and the receptionists. They are unprofessional and they try to charge the guest extra money more than the room stay. The staff are super rude and I don't know how they measure hospitality. I'm so disappointed on the staff manners and I can't believe this hotel is in Phuket. They are more near by hotel I checked in and they treat the guest with open arms and looking after comfort. The rooms are not clean with bad smell.

Long story short. AVOID AT ALL COSTS I didn't book the hotel and I wouldn't have if I had seen the reviews first. The service is terrible. The staff were unhelpful and rude. The rooms are cheaply made and small, they do not look like the photos. There are lots of little things that altogether were super annoying, for example, you have to pay extra to watch TV and it has to be a streaming service that works with Google. There were no instructions for anything to do with the hotel and the night Manager didn't know how to use the TV. There were no spoons or any other cutlery, so you couldn't even make a cup of coffee (tea wasn't an option). The towels were so old they were becoming ragged. I have travelled the world extensively and expect decent service from what is supposed to be a 4 star hotel, this hotel is nowhere near that level.