布吉西瑞灣威斯汀水療度假酒店的評價

來自住宿之回應: 尊敬的賓客：感謝您抽出寶貴時間與我們分享您的回饋。得知您最近的入住體驗未能達到您的預期，我深感抱歉。雖然我們很高興您喜歡這裡的景色，但對於我們的設施、地理位置便利性和浴室狀況讓您感到失望，我深表歉意。對於您在浴室遇到的問題以及您反映問題後我們未能及時解決，我謹致以誠摯的歉意。這並非我們力求提供的服務和維護水準。您對黴菌、地板和水流問題的回饋已直接轉達給我們的工程和客房服務團隊，他們將立即著手處理。我們也理解您對前往鎮中心和附近便利設施的便利性的擔憂。雖然我們的度假村旨在打造一個靜謐的休憩之所，但我們也深知便利性對賓客的重要性，並正在積極探索改善交通和出行方式的途徑。您的回饋對我們改善維護和提升服務至關重要。我們致力於提升設施，確保為賓客提供更舒適的入住體驗。再次感謝您分享您的入住體驗，我們真心希望有機會再次歡迎您的光臨，並為您提供您所期望的舒適體驗和服務。祝您健康！普吉島威斯汀斯瑞灣度假飯店及水療中心團隊

來自住宿之回應: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the natural surroundings, well-integrated design, and recreational facilities. It’s wonderful to know your children had a fun and memorable time.We appreciate your comments regarding the room humidity and the hotel's remote location. While our hillside setting offers peace and seclusion, we understand it may require additional travel to reach nearby dining or entertainment options. Please be assured that your feedback regarding the room’s moisture levels has been shared with our housekeeping and engineering teams for further improvement.We hope to have the pleasure of welcoming you and your family back again for another enjoyable stay.Be Well, The Westin Siray Bay Resort & Spa, Phuket Team

來自住宿之回應: 親愛的Zaidaoshanghaohaoshenghuo，您好！來自普吉島威斯汀西瑞灣水療度假村的問候。感謝您抽空與我們分享您最近的體驗。得知您的入住體驗未能達到您的期望，我們深感遺憾，並對您遇到的不便表示誠摯的歉意。請容許我們解答您的問題：入住時間：我們的標準入住時間為下午3:00，如我們的預訂政策所述。我們將根據客房供應情況盡力安排提前抵達的客人。如果由此給您帶來不便，我們深感抱歉，尤其是在您看來酒店似乎沒有滿員的情況下。水療和沙龍體驗：得知您的水療和沙龍體驗不盡如人意，未能達到我們力求保持的專業水平，我們深感抱歉。您對服務期間不適感以及員工儀容（例如留長指甲）的回饋，我們已記錄在案，並已與相關團隊分享，以便立即審核並在必要時進行再培訓。餐飲和退款問題：關於預付費晚餐，我們理解您的失望。我們的保單通常不允許對未使用的餐點套餐退款；但是，在某些情況下，我們會靈活處理，尤其是在客人完全沒有使用過該服務的情況下。如果您在退房時未能更體貼地處理此事，我們深表歉意。如果您能提供您的預訂詳情或收據，我們將很樂意進一步調查此事。請放心，我們認真對待所有客人的回饋，並將其用於改善我們的服務和客人體驗。您的意見已與管理團隊分享，以便審核和跟進。再次，我們非常遺憾您的入住體驗未能反映我們一貫的高標準。如果您將來考慮再次給我們機會，我們將很榮幸為您提供更好的服務。祝您一切安好，普吉島威斯汀西瑞灣水療度假村

來自住宿之回應: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our early check-in, shuttle service, and breakfast offerings. We understand that travel schedules can be tight, and we hope that on your next visit, you’ll have more time to unwind and experience the beach and kayaking. We look forward to welcoming you back for a more leisurely stay.The Westin Siray Bay Resort & Spa, Phuket Team

來自住宿之回應: Dear Valued Guest,Thank you for your wonderful feedback. We’re delighted to know you enjoyed your stay, from the warm welcome and friendly service to the comfort of your room and its beautiful views.Your kind words truly inspire our team to continue creating exceptional experiences for every guest. We look forward to welcoming you back soon for another relaxing stay by the bay.The Westin Siray Bay Resort & Spa, Phuket

來自住宿之回應: Dear Valued Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay at The Westin Siray Bay Resort & Spa, Phuket. It’s truly rewarding to know that our team’s thoughtful service and the cleanliness of our rooms made a positive impression. We look forward to welcoming you back for another memorable experience.Warm regards,The Westin Siray Bay Resort & Spa, Phuket Team

來自住宿之回應: Dear Valued Guest Thank you very much for your kind feedback. We are delighted to hear that our associates made your stay memorable and that you found our resort the perfect place for a peaceful retreat. We truly appreciate your recognition and look forward to welcoming you back for another rejuvenating stay. Thank you for choosing The Westin Siray Bay Resort & Spa, Phuket

來自住宿之回應: Dear Guest User,Thank you for taking the time to share your detailed feedback on your recent stay at The Westin Siray Bay Resort & Spa, Phuket. We appreciate you highlighting the natural environment, including the wildlife and sea views from your room.We also acknowledge your points regarding the disadvantages you experienced and would like to address them:We are sorry to hear that the shell fragments on the beach made it uncomfortable for walking barefoot and caused you to avoid the area. We understand your concern, especially regarding safety for children. We will review our beach maintenance procedures to see if there are ways we can mitigate this issue.We note your observation about the water quality on different sides of the beach. As you mentioned, the conditions on the east side of the bay can differ from the west side due to natural tidal flow and other environmental factors. We are continuously monitoring the water quality and working within the natural environment to maintain the best possible conditions.We understand your concern regarding the lack of dedicated Chinese language service. Our primary mode of communication with all our international guests is English, which is widely considered the global central language. We apologize if this caused any inconvenience. We do provide buggy service for transportation within the resort due to its hillside layout. While we encourage clear communication with our team, we regret if language barriers presented challenges in arranging this service.We do offer late check-out, subject to availability on the day of departure and based on hotel occupancy. As a Marriott Bonvoy member, you may be eligible for enhanced benefits, including potential late check-out. We encourage you to explore the benefits of membership for future stays.We would like to clarify that there is a 7-Eleven located approximately 1 kilometer from the resort, offering convenience for basic necessities. Additionally, guests can easily utilize various food and grocery delivery applications available in Phuket for added convenience.Regarding your summary and comparison to the InterContinental in Koh Samui, we understand your expectations based on your previous positive experience with a similar branded property. We are disappointed that The Westin Siray Bay did not meet those expectations, particularly concerning the beach conditions. We acknowledge that different locations have unique characteristics, and comparing beaches across regions may not always be appropriate. However, we are committed to continuously improving our guest experience within the specific environment of our resort.Thank you again for your detailed feedback. It is valuable in helping us identify areas where we can enhance our services and guest satisfaction. We hope you might consider staying with us again in the future, allowing us to provide you with an improved experience.Sincerely,The Westin Siray Bay Resort & Spa, Phuket

來自住宿之回應: Dear Valued GuestThank you very much for your kind feedback. We are delighted to hear that you found our facilities complete and well-appointed, and that you enjoyed the spacious rooms and our three large swimming pools.We appreciate your comments regarding the breakfast selection. While we strive to provide a variety of international options, we understand that preferences may differ, and we will share your feedback with our culinary team to further enhance our offerings for our Chinese guests.It is wonderful that you enjoyed the sea view, though we regret that the nearby beach did not fully meet your expectations. Please rest assured that we are continually looking for ways to improve both our facilities and the guest experience.We hope to welcome you back again for another stay in the future.Be well,The Westin Siray Bay Resort & Spa Team

來自住宿之回應: 尊敬的ย่ำต๊อก，非常感謝您與我們分享您的入住體驗。我們很高興聽到您喜歡我們寧靜的氛圍、美麗的景色以及我們致力於為賓客提供的輕鬆環境。我們非常感謝您對我們員工及其服務的讚賞。他們努力確保每位客人都感到賓至如歸，我們很高興這為您的入住體驗帶來了積極的影響。我們也非常重視您對家具和早餐提出的建設性回饋。我們正在不斷改進，您的意見一定會在我們計劃未來的升級中得到重視。很高興得知您對此住宿整體印象良好，並且能夠放鬆身心並享受酒店。我們希望很快再次歡迎您，再次享受愉快而輕鬆的體驗！祝您一切安好！ Nuthakan Kumnoo普吉島威斯汀西瑞灣水療度假村。

來自住宿之回應: Dear SZE MAN,Thank you so much for your wonderful review! We are absolutely delighted to hear that you found our service staff very polite and enjoyed the beautiful scenery during your stay at The Westin Siray Bay Resort & Spa, Phuket.Your kind words are truly appreciated, and we are especially pleased to know that you would choose to visit us again. It is our greatest pleasure to create memorable experiences for our guests.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,The Westin Siray Bay Resort & Spa, Phuket

來自住宿之回應: Dear Choua,Greetings from The Westin Siray Bay Resort and Spa, Phuket. Thank you for your 4.5/5 rating and for your detailed feedback. We're pleased to hear you found our services and hotel views awesome!We sincerely apologize for the air conditioning issue in one of your rooms and that it was not resolved during your stay. This is unacceptable, and we will address this immediately with our Engineering team to prevent future occurrences.We also appreciate your feedback regarding the hotel's age and the need for a major clean-up, particularly concerning musty and moldy smells in ground floor rooms, and the condition of the shower heads and bathrooms. We understand your concerns and will share them with our Housekeeping and Maintenance teams to ensure necessary improvements are made.We value your honest feedback and are committed to providing a comfortable and enjoyable experience for all our guests. We hope that despite the issues you encountered, you were still able to appreciate the excellent service and stunning views our resort offers.Be Well,Rachata DaengwangThe Westin Siray Bay Resort and Spa, Phuket

來自住宿之回應: Dear Guest User,Thank you for sharing your feedback regarding your recent stay at The Westin Siray Bay Resort & Spa, Phuket. We appreciate your honesty.We understand your comments about the resort's location being remote. As you mentioned, our aim is to offer a tranquil escape away from the city's bustle, allowing guests to relax and enjoy the natural surroundings. While we do have on-site restaurants for your convenience, we would also like to highlight that Phuket Town, with its diverse culinary scene, is approximately 15 minutes away and easily accessible. Additionally, various food delivery applications operate in the area, providing further dining options beyond the resort.Regarding your room allocation, we strive to assign rooms based on the category booked. We apologize if you felt the room assigned was too far. We will review your request and our room allocation process to see where we can improve guest satisfaction in this area, while still adhering to booking categories.We are very concerned to hear about the cleanliness issues in your shower room. This is not our standard, and we sincerely apologize that our housekeeping did not meet your expectations. We have shared your feedback with our housekeeping management team to ensure immediate attention and reinforcement of our cleaning protocols.Regarding your feedback on the restaurant pricing, we aim to provide a variety of high-quality dishes using fresh ingredients, prepared with strict hygiene standards, and accompanied by attentive service. While our restaurant prices may be higher than local eateries, this reflects the quality of our products, the assurance of food safety and cleanliness, and the level of service provided within the resort environment.We value your feedback as it helps us identify areas for improvement. We hope you might consider staying with us again in the future, allowing us the opportunity to provide you with a more enjoyable and comfortable experience that better reflects the Westin standard.   Sincerely,The Westin Siray Bay Resort & Spa, Phuket

來自住宿之回應: Dear leon-li,Greetings from The Westin Siray Bay Resort and Spa, Phuket. Thank you for your wonderful 5/5 review! We're thrilled to hear you had a very satisfying vacation and appreciated so many aspects of our resort.We're delighted you enjoyed our spacious rooms, friendly service, comfortable electric car transportation, and delicious breakfast. We understand your feedback about the air conditioning and the age of our facilities, and appreciate your acknowledgment of their maintenance.We're glad you enjoyed our three unique and clean swimming pools, and the thoughtful touch of popsicles. We understand your comments about the beach and appreciate your honest feedback. We're also happy you found our shuttle bus service to Phuket Town and Jungceylon convenient and that you enjoyed the unbeatable sea views from your room.We appreciate your kind words and hope to welcome you back to The Westin Siray Bay Resort and Spa, Phuket for another exceptional stay in the future.Be Well,Rachata DaengwangThe Westin Siray Bay Resort and Spa, Phuket