來自住宿之回應: Dear Peter,Thank you for taking the time to share your detailed feedback.We are pleased to hear that you enjoyed our convenient location near the shopping center and night market, as well as the swimming pool on the 3rd floor. We also appreciate your kind comments regarding our luggage service team.At the same time, we sincerely apologize for the inconvenience caused by the slight odor in the room and for any impression of impatience during check-in. Your comments have been shared with the relevant departments to ensure improvements in both room maintenance and service standards.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.Warm Regards,Hotel Management
來自住宿之回應: Dear Valued Guest,Thank you very much for taking the time to share your recent experience with us. We sincerely apologize that certain aspects of your stay did not meet your expectations.We deeply regret the inconveniences you encountered, including the condition and design of the room facilities, the lack of convenient lighting controls and charging sockets, as well as the limited amenities in the bathroom and fitness area. Your feedback is extremely valuable, and we recognize the areas where improvements are necessary to enhance guest comfort and satisfaction.Please rest assured that we have shared your comments with our management and relevant departments for immediate review and consideration in our ongoing improvement efforts. We are committed to upgrading our facilities and amenities to provide a more pleasant and comfortable experience for all our guests.On a positive note, we are pleased to hear that you appreciated the size of the room, its brightness, and the terrace. We hope that, despite the inconveniences, you were still able to enjoy some aspects of your stay.Once again, we truly apologize for the shortcomings and appreciate your honest feedback, which helps us to improve our services. We do hope to have another opportunity to welcome you back in the future and provide you with a much-improved experience.Kind Regards,The ManagementAndakira Hotel
來自住宿之回應: Dear Valued Guest,Thank you for sharing your feedback with us.We sincerely apologize for the inconvenience you experienced regarding the noise level, water pressure, shower temperature, and breakfast selection. Please be assured that your comments have been shared with the relevant departments for review and improvement.We are pleased to hear that you appreciated our convenient location, within walking distance to Big C and Banzaan Seafood Market.Your feedback is truly valuable to us, and we hope to have the opportunity to provide you with a much better experience on your next visit.Warm Regards,Hotel Management
來自住宿之回應: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to hear that you appreciated our service and found our team friendly and attentive in meeting your needs. Your kind words are truly encouraging for our staff.At the same time, we sincerely apologize for the issues you experienced regarding the bed linens and the ants in the bathroom. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and improvement. We also appreciate your feedback on the dining experience, which will be considered as we continue to enhance our food presentation and variety.Your feedback is very important to us, and we hope to have the opportunity to welcome you back for an even more comfortable and enjoyable stay in the future.Yours Sincerely,The Management Team
Maribeals
入住日期 2025年3月
與好友旅遊
4則評價
9.5/10
優秀
發佈於 2025年6月8日
Cha Arconado非常热情周到,帮了我很多忙,我非常感谢她。所有员工都很友好且专业。酒店房间干净舒适,每天的餐食选择都不一样。就这个价位来说,物超所值。普吉岛太棒了,我还想再去一次。❤️
來自住宿之回應: Dear Valued Guest,Thank you for sharing your feedback following your recent stay with us.We appreciate your positive comment about the variety offered at breakfast. However, we are truly sorry to learn that the taste did not meet your expectations and that you were disappointed with certain room buildings, facilities, and the surrounding area.Most importantly, we sincerely apologize for your experience with our front desk service. The level of professionalism and hospitality you described is not the standard we strive to deliver. Please be assured that your comments have been shared with the relevant department for immediate review and improvement.Your feedback is very important to us, as it helps us identify areas where we must do better. We genuinely hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Kind regards,Anurak LManagement Team
只是一個愛旅遊的青年
豪華房(直通泳池)
入住日期 2025年6月
情侶
3則評價
7.0/10
發佈於 2025年7月11日
性價比之王!!!設施不錯,房間整潔。位置不遠不近,附近有不同的餐廳和便利商店。
來自住宿之回應: Dear Valued Guest,Thank you for your wonderful feedback. We’re pleased to know you found great value for money, enjoyed our facilities and clean rooms, and appreciated the convenient location with nearby restaurants and stores.We look forward to welcoming you again in the near future.Kind Regards,The ManagementAndakira Hotel