博爾戈聖特安布羅吉奧度假村(Borgo Sant'Ambrogio - Resort)

我們連續第三年回到這個村莊，沉浸在自然和美麗之中。和平與安寧至高無上，房間總是美麗而溫馨，工作人員樂於助人且彬彬有禮。餐廳和早餐也很棒，我們本來想延長一天的住宿時間，但不幸的是沒有空房。甚至我們的小狗也喜歡村裡的草地和空地。我能說什麼...明年除夕見！

Un borgo meraviglioso, una struttura di eccellenza immersa nella splendida cornice dalla Val D'Orcia. In questo secondo soggiorno abbiamo avuto modo di apprezzare ancor di più il servizio cortese ed impeccabile ma anche un ristorante di ottimo livello. Il tutto in un ambiente ed una location curata in ogni dettaglio. Torneremo certamente.

Un posto fantastico, incantevole,non ti stanchi di ammirare il panorama, la struttura e la meraviglia dell'ambiente. La camera pulitissima ,molto silenziosa e con vista su Pienza. Giardino molto curato in questo bellissimo casale tutto in pietra. La colazione molto buona e assortita , tutto ottimo e la signora è gentilissima e disponibile. Abbiamo anche cenato al ristorante...un menù con dei piatti ottimi. Torneremo.....ed abbiamo consigliato la struttura ai nostri amici .

Warning - Do not pay to stay!! You are being warned! It’s an overdue honest feedback and review!! We are business people on an international holiday - but you don’t seem to care! We spent 2 days at your property - called a resort. Borgo Santam Brogio — has no doubt been the worst experience in our 7 weeks of travel in Italy. We request an immediate refund this week and no later. A negative honest review - poor and below average experience of your property and manager. 1/ New Years Eve 2023 I/ we arrived and walked up to reception. The older women “scowled” at me just for standing and waiting for my family! She did NOT greet me or us!! Disgusting service! In fact, she “hated seeing the sight of us arriving”, so she didn’t get off her bum to greet us! 2/ New Years Eve 2023 we arrived…we requested we would like dinner as it was a bit late and we had travelled. The old woman - manager ignored our request for dinner in the restaurant unless we pay only over $200 euros each! Pathetic! Terrible! …. She NEVER let us know in advance - before we arrived this was the case at all. No warning nothing about the NYE dinner scam when we asked her a day beforehand!! So we kindly asked her to accomodate us for dinner, or take away in our room of food and she ignored us. She argued with us on New Year’s Eve and was hopeless in service and making us feel sooo bad as paying people!! The manager - did not care!! We as a family had to leave the “resort” and drive at 6pm to the next town 20 minutes away … to buy bananas for dinner for New Years Eve!! She was so rude and no apologies! Get rid of her. The google reviews below are not isolated incidents! She’s been in the job 2 years too long! She was the worst person ever with no empathy or care! Zip!! No leadership skills and she should “NEVER EVER” be on the front desk serving people! 3/ Our room! Toilet didn’t work! Leaking ceiling Spiders in our room! The toilet seat - moves all over the place - broken! 4/ Upon leaving! I said to the young guy at the front desk, if we do not hear from you regarding, our “full refund of accomodation”. Still not heard back! Disgusting service. 5/ You can hear the cleaners argue in the rooms! Poor management. People are not happy! Your so called #quietluxury Is a joke!! noisy, and horrible to stay. It is not a resort It is not quiet. It is not welcoming It is dated It needs renovating It’s need a deep clean, it’s dirty. It needs new staff It needs a new attitude! We are travelling in Italy for 3 more days. If I have not had a speedy fast response of a full refund. You have been warned. Ghetti Edwardo and Your Board of Directors in Rome. Contact us immediately about a full refund!! Regards, Mrs R. and family

首先，從這個角度來看，我們住過很多地方，以前從未留下過負面評論......一些評論評論了接待處的不受歡迎的經歷，這與我們的經歷是一致的。我們預訂後，有人問我們是否想要一份昂貴的除夕包。我們拒絕了，並在我們到達的前一天再次進行了跟進，當時我們再次拒絕了，並被告知我們需要在到達之前預訂晚餐的地方。當我們到達時，我們被告知有一張桌子，但前提是我們想要套餐。請記住，該酒店位於偏僻區域，因此沒有其他用餐選擇。我們禮貌地詢問（幾次 - 例如抵達時和進入房間後）是否有任何靈活性。例如，我們可以從套餐中選擇幾道菜嗎？我們收到的態度非常不友善。我們清楚地表達了我們渴望找到某種方法來避免開車去找食物，但接待員並不在乎。最終，我們被建議最好的選擇是往返（在黑暗中，部分在未封閉的道路上）大約 40 分鐘到最近的超市購買一些冷食。直到我們離開那次旅行後，飯店才決定我們可以點一些義大利麵。然而，由於我們已經離開並且沒有手機訊號覆蓋，我們只是在回到酒店後才得知這一情況。接待處的人完全沒有道歉。最重要的是，廁所不斷地將水倒入馬桶（第二天修復，因為接待處沒有24 小時有人值守），並且當你上廁所時，天花板漏水，水不斷滴到你的頭上（之前的已知問題）在我們到達時，酒店正在等待維修人員/零件來解決- 在我們住宿期間，這個問題沒有得到解決（也沒有在我們辦理入住時建議我們），而且酒店再次對這件事的噁心程度漠不關心）。總而言之，飯店管理層對客人的態度並不「豪華」（正如這個地方本身所描述的那樣），是我們經歷過的最糟糕的。請注意，我們故意說的是管理人員/接待人員，因為其他工作人員很友善。

Wow what an incredible place! Stunning location. Great base to explore the region. Clean and tidy rooms. Friendly and helpful staff. Amazing food open for breakfast, lunch and dinner. We are travelling with our 1.5 yr old and they were very accommodating for our baby too. The most peaceful beautiful place we have ever stayed.

My husband and stayed here for 6 nights after walking a segment of the Via de Francesca . Cannot rate it highly enough . Great staff great food . Stunning location with view to Pienza . Lovely swimming pool though still too cool to really use when we were there . Highly recommend.

可愛的度假村，周圍環繞著大自然。奧爾恰谷 (Val d'Orcia) 山丘的暗示性全景。非常友善的員工。房間寬敞、一塵不染，早餐很棒。夏天回來。

非常漂亮和熱情的度假勝地，可以欣賞到美麗的托斯卡納山丘的壯麗景色。非常樂於助人且訓練有素的員工。非常好的早餐。我們還有機會嘗試餐廳的第一頓晚餐，我們非常滿意。