匹茲堡萬豪酒店

We stayed here during what was a very busy weekend. A weekend that was known to this hotel for a year. A weekend that could have been ruined if we had of let it. This hotel was left with inexperienced management and we were left scratching our heads wondering how a Marriott allowed this to happen. We paid an exorbitant amount. We could not get in to our rooms at the ‘guaranteed check in time’ or anywhere near that time (4PM), could not shower for the Taylor Swift concert - we were told to get ready in the hallway upstairs with hundreds of other guests. We did just that with patience and respect to the staff working there. After the concert (we had paid for both of our rooms around noon bc they said it would be faster come time for them to give us the keys) we were then asked to wait in a huge line up of another hundred people. At 1 AM!!! With 4 teenagers this was completely unacceptable and baffling. We stay at Marriott’s all across North America and I’ve never come across anything like this. They treated it like a state of emergency when it was a known event for over a year!!! My sister and I are both Marriott members and will be taking our business elsewhere. I advise you to avoid this hotel at all costs due to the management who really shouldn’t be calling themselves management at all.