設有健身室的平原鎮酒店

I stayed at this hotel on May 9 with my wife and four young children. Here is a recap of our experience: Ants: When we first arrived and settled to eat dinner, we noticed a few ants on the dining table. We didn't make much of it and just wiped them away. However, around bedtime for the kids, we noticed a trail of ants going from the window (of our fourth floor room) to the dining table across the room! We had to call the front desk, who sent someone to clean up the ants and lay down barriers around the window. The guy who stopped by was very pleasant. To our frustration, this situation excited the kids who are normally down by 8pm; they didn't finally go to sleep until 10 or 11. Food in sofa: When pulling out the sofa bed, we noticed food! It appears that a prior guest at food on the couch and the couch was never properly cleaned. Breakfast: Instead of freshly made waffles, the waffles looked like frozen waffles. Service: Our initial impression of the service was positive because of the gentleman who stopped by to clean up the ants. The following morning, we stopped by to explain the situation and ask for Hilton to compensate us. They initially offered 10,000 points. After I reminded them of our kids losing sleep because of this, they bumped it to 20,000 points (For those of you who don't know, Hilton points are typically worth about .5 to .6%, so 20,000 points is about $100 to $120 dollars). I dropped my service score because I was in touch with a Front Desk Supervisor via email who seemed to confuse me with someone else and was dismissive of our concerns. We asked for a free night instead of a refund so we can give Hilton another chance. I waited several days to give the hotel a chance to make this right. I never received a free night or the 20,000 points...

The hotel stay started off good but ended really bad. I decided to do a staycation for the weekend with my boyfriend. We were staying for one night but extended it for another night. The first night I stayed at the hotel on Friday February 3rd, 2023 everything was fine and the full amount was charged and taking from my card. The next morning we decided to extend our stay and paid the full amount plus taxes for that night. The lady at the desk used my boyfriend card for the second night on February 4th, 2023 instead of charging the card that was on file. She told us everything was ok and the payment was successful. As I was checking out of February 5th, 2023 she told me I have to pay extra because she over-swiped the debt card and the system rebooted and deleted the information from the first night February 3rd, 2023. After showing her debt card statements and the payment processing on my boyfriend and I a card she told me it’s nothing that could be done. She will reach out to the manager and the manger told her to call the police. We waited for the police to arrive to explain the situation but that didn’t help. So now I will be going to court after showing proof of the paying being processed and going through. I will be reaching out better business bureau and the civil rights division department of justice for racist and discriminations. We are a hard working black couple who stayed at this hotel many of times. This by far was the most embarrassing and disappointing stay.

酒店前台可以幫忙代簽快遞，幾次網購0差錯。另，註冊美版IHG會員時，因需要補錄之前的晚數，前台的一位值班男士協助撥打了三次IHG的客服電話，佔用了很久的時間，非常感謝！

酒店非常乾淨，提供早餐，有免費停車場，停車方便。雙牀房，適合帶孩子，不用加牀，去普林斯頓大學要開車，但不遠，小鎮上的蘭州拉麵🍜，味道棒極了。