普萊諾理查森希爾頓惠庭酒店(Home2 Suites by Hilton Plano Richardson, TX)

Hotel is beautiful, modern and clean. The room was spacious, however the AC in our room rattled and made noise so that was annoying and made it difficult to sleep. The breakfast could have been better, but wasn’t terrible.

Me encantó!!! El desayuno delicioso y las habitaciones cómodas

I booked the special room for the family of 5: me and my wife and 3 kids. We need a two bed and a sofa bed. We got sidetracked on the way so we were late to check in. I got a text message from my credit card at midnight while I am still driving on the road saying that I got charged for the room $202.27 by Home2 Hilton Plano Richardson. So I called and confirm that I am still going to check in, just a bit late. But I found out the the hotel double dipped. They sold my room but balmy my credit card declined. I confronted that my credit card’s charge went through. Then she try to arrange me to Levacy West on a different room… anyway, it is 1:33 am, I am still driving around in Dallas looking for a hotel…. Just found Fairmont. Keep my fingers crossed… I need good luck. Kids are so tired, all sleeping in the car.

I loved how quiet and clean it was, the pool was beautiful. The only thing not acceptable was the staff, they were always in a bad mood. The receptionist Carlos was very rude, he did not greet me and did not give information to complimentary things around. He indeed did greet and show the other guest around but not his own kind. Also, kitchen staff was also in a bad mood, very snappy when asked questions. Please make sure you are aware, the staff also reflects the ratings and they make the environment either more inviting or less.

Clean, great breakfast options, full size refrigerator with ice maker, spacious room with kitchen, the bed was a little hard but overall the stay was really nice. I would stay here again!

Staff was really friendly. Room fit our needs. The location was great and we enjoyed the pool and outdoor area.

The room I got at check in. The room had smell. After first night. I had to change the room,

Rude lady at lobby