達拉斯/普萊諾中心希爾頓歡朋套房酒店(Hampton Inn & Suites by Hilton Plano Dallas)

트윈룸 폭이 좁아서 불편함 직원분들은 친절함 문에서 소음이 있음

Nice hotel and friendly staff. There was people above us running around til 5-6am keeping people awake. Other than that nice.

There were bugs outside the hotel specifically roaches, crickets, and flies. We did find several small bugs inside the hotel room. Behind the beds was a lot of dust to which we found a bag of chips, a water bottle, a battery and some underwear!!! Super gross!!! There was a dirty handprint on the door inside the bathroom. Overall we felt gross being inside this hotel. We were able to switch rooms and even that one was dirty!

Not so good. When we went to our room there was someone in there and the front desk said it was thw very last room. They magically found another room an hour or so later and we were able to sleep there. But looking around the place wasnt very clean (trash and an Uno card behind the bed, hair in the shower, tp pieces on the floor in the bathroom) the charging ports didnt work. The lady at the front desk had zero empathy for it being late and my kids being tired.

In general the room and the hotel were beautiful and the breakfast was better than most hotels of this calibre. The maintenance was lacking, our room toilet ran the whole time, the night light was not working, the piece that holds the glass shower door on track was broken so high risk of door breaking, the hot tub was out of order, the door to the pool didnt work so if you went out to see the pool you were locked out and had to walk around the building to get back in. The front desk was often busy talking on personal phone calls.

After check-in, the room was found to have not been cleaned up yet. Front desk staff was not nice too. Then, I was arranged to another room, less priced one. No refund was given on the difference. Completely dissatified!!!

Checkin Pet fee on orbitz states $50 but the wanted $75 they eventually honored the $50 They assigned us room 104 after getting luggage in room and unpacking noticed no fridge and no micro wave so then had to be moved to 427. The hallways had a weird smell. The breakfast next day was fair to midland the staff had trouble keeping it stocked and the tables were not wiped down as people vacated. As Hilton rewards member not sure I would stay at this Hampton Inn again. It was close to where I was visiting.