瑪雅裏維埃拉大酒店（全包）(Grand Velas Riviera Maya - All Inclusive)

신혼여행으로 다녀왔습니다!! 버틀러가 있어서 편했고 과한 친절함으로 몸둘바를 몰랐습니당..!!ㅋㅋㅋ 음식 다 맛있고 퀄리티가 넘 좋아요!!!ㅠㅠ 정말 또 가고 싶은 곳입니다!!!ㅋㅋㅋㅋ

Reserve un fin de semana para celebrar mi cumpleaños y para ser un hotel con certificación de servicio , no fue nada extraordinario ni siquiera una tarjeta de felicitación , el servicio no es malo pero muy básico como de hotel barato no para un hotel de la categoria que es. Y para concluir la peor experiencia que he tenido en un hotel de esa categoria , queria reservar una cita en el spa y ahí fue cuando me dijeron que podia estar en el hotel hasta las 3 pm y en cualquier hotel de esa categoria puedes estar hasta 6 pm utilizando las instalaciones, obvio se los hice saber y se limitaron a decir que si queria tenía que pagar más (aclaro que no quería hacer uso de la habitación, hice mi check out a las 12 pm , lo único que queria era agendar una sesión en el spa (que obvio era costo adicional), comer con calma y regresar a casa con pero como en hotel barato me tuve que ir a las 3 pm

I don't like to get wordy, semi-quick summary. Everything was as I expected or better for the price we paid. Lots of research before pulling the trigger. Excellent, clean, the best tasty food and uncompromised dedication to service. Melissa, our Concierge, went above and beyond for our 30th anniversary. Fernando, Antonio, Mirina and Hostess Karina at the Bistro were always the best. There should be more names here but I couldn't remember them all. Beach service was incredible. Daniel, Yasmin, and Luz never had us wanting for anything. Angel at the bar was always awesome. Room service quality and room care where always top notch. Their restaurants deliver service and taste I had never had before in Mexico. Excellent! The Mexican styled one had to be the best of them all. We couldn't stop eating. This was our 9th all inclusive Mexico resort vacation over our 30 year marriage and I have to say it was the best yet. I say this after staying at five 5 star rated resorts. Hope I didn't make this to long, good luck with your choices!

Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)

Sin duda uno de los mejores hoteles de la Riviera Maya, el servicio de su gente es inigualable. Pero además sus instalaciones y amenidades son extraordinarias. Felicidades al equipo de Gran Velas.

GrandVelas always exceeds my expectations. Their service is impeccable. The property is absolutely beautiful. Employees like Luz, Lizzet, Viktor, Ernesto, Yasmin, Alejandro, William, etc. always stand out with amazing service & will go out of their way to ensure you have anamzong stay.

Upon arrival greeted with cold towels and excellent hospitality. You would have thought we were the only guests there. Annie was our concierge and greeted us the next day at the beach to go over activities and dinner and even brought gifts for my daughter who was celebrating her 3rd birthday. She had the room decorated for our arrival as well. Xcaret was a plan for one of the days on our 4 day trip and we even considered skipping to enjoy everything this beautiful place has to offer. I have stayed at 9 resorts in mexico this was by far the best. No matter if your traveling for business, a romantic getaway or a family vacation like me this place is sure to impress and meet all your needs. A+++ top to bottom

Amazing property, amazing staff, amazing food... Worth every single penny!

la atencion personalizada y las instalciones , todo de super lujo