It pains me to write reviews like this, but I get a lot of value from other TA reviews and thought this might help others. Overall, my husband and I had a good time at Rosewood Mayakoba, mostly because it's beautiful and functional, and we decided to enjoy ourselves, but we wouldn't return and or recommend the resort to others. The service did not approach 5 stars for us. At a price like this, especially with other beautiful resorts in the same complex, we expected a pretty seamless experience. For reference, our last beach resort experience was Bawah, which is a totally different level in terms of service, privacy, food, and ecology. The good/great: * Outstanding breakfasts at Casa del Lago and cocktails at Zapote * Probably the friendliest staff we have ever interacted with anywhere * Nicely appointed and very clean interior (we stayed in an overwater suite) * Beautiful, if crowded, grounds * Great bats and birds in the area, if you know what you're looking for * Not buggy (I am extremely attractive to mosquitoes and wore DEET in the evenings. I was bitten five times over four days, probably mostly in the La Ceiba garden) The not great: * While the individual staff were all extremely kind, the service overall was subpar. There were clearly communication problems and we did not feel any particular presence of a 'butler' to coordinate the stay. Every day we had at least two hiccups that affected plans. Some examples: -- Housekeeping started working on our room one morning while we were in the gym, causing us some delays in getting to breakfast, so the next morning, we texted the customer service/butler app (which they ask guests to use) early to let them know the 40-minute window we'd need to use the room. We arrived back 10 min into the window, and housekeeping was there, and she did not leave until well after the window closed. The morning after that, we said we'd let them know when we had left for the morning by text, but someone still dropped by to clean quite early, before we'd sent anything. -- The dinner reservations were especially uncoordinated. We were given the wrong date for one dinner. We did not learn until the day of that a birthday reservation at a restaurant suggested to us for the event involved a prix fixe meal with only one mediocre vegetarian option (the standard one the restaurant serves). People didn't get back to us when they said they would about reservations, our pick-up was late for one dinner (try to get the boat ride to Saffron, if you go, our visit was planned to late to get it), etc. -- A small thing but indicative of larger attention to detail: before we arrived, we were asked to complete several redundant forms (e.g., supplying the names of guests multiple times). One asked us to confirm a nightly rate that was not specified in the form. It shows some lack of consideration for guests' time. Before the trip, I also asked some simple questions that were never answered or required multiple follow ups. * The res
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