普萊森頓俱樂部希爾頓逸林酒店

Me gustó este hotel. El desayuno bufet es muy rico, también las cenas. La galleta de chocolate de bienvenida estaba rica.

Poor upkeep Awful service

Hotel was OK and clean, but expected a little bit more higher standards due to Hilton name, so obviously disappointed with that.

Great location-right down the street from longer term parking at the airport. I’d stay here again.

I was put in a room next to the ice making machine, which is very noisy due to people getting buckets of ice but also the machine is noisy when making new ice. I asked 3 different times, with 3 different staff at front desk, to be moved. Each time I was initially told they would transfer me and each time no one replied back. The hotel did not appear to be busy, nor full, so my conclusion is the front desk staff is not very efficient.

Clean, spacious room. Check-in was efficient. Courteous, well-groomed front desk staff who checked us in. Very nice lobby with beautiful Christmas decorations. I love the breakfast buffet. Courteous, attentive restaurant attendants. Ample parking. No unhoused people who come in with vouchers. Exterior environment look safe.

Unexplained charges on our credit card The rooms and public areas were well decorated and clean. My complaint is with the very confusing billing: Various charges appeared on our credit card during our 3-day stay with no explanation except for the words "Doubletree Hilton." When I asked at guest services desk, there was no explanation for the charges, and was told that when the computers reset overnight, the charges would be deleted. Finally, after our checkout, the charges did come off. But why did they appear in the first place? The unexplained charges were very disturbing and left us with a unpleasant feeling about our stay at Doubletree Hilton Pleasanton. I won't stay at that brand of hotel again.

Check in guy was blah. Charged me in addition to already being charged by *******. Then said he didnt even though i showed him the charge kn my statement. We were placed on the 2nd floor. You exit the elevator and are blasted with heat, no ac whatsoever on the floor itself. Get into the room its just as hot. Turn on ac which is completely covered by curtains. Then it kept turning off and our tv wouldnt work. After many attenpts to get through to front desk she said our check in wasnt complete which is why ac and tv werent working. Bartender was nice and food was decent. Jacuzzi dirty, pool looked clean.

The room was clean and the service was good. The mildew smell in the hall on the way to my room, however, was so overpowering it was actually difficult to breath. There was an air filter in the hall running continuously but my God, what a smell!