普萊森頓凱悦嘉寓酒店

Service was great just wished the room felt cleaner and had new couches.

The lady at the front desk was really rude to me . I’ve been to this hotel twice and never had issues with the staff . But this lady was really grumpy , I didn’t like the tone she was using . Or how she spoke to me . It’s an older lady with glasses . She also switched my deposit price . How did the deposit go from $100 to $250 when I’ve gotten this same room twice already for $100 deposit .& I recently been at this hotel so how did the price just change like that ?She didn’t even give me a clear response when asked about it either . She also didn’t give me clear instructions on where my room was she just said it’s on the second floor so I had to walk all the way around the hotel just to find my room . She also was way nicer to the white ppl that came in Vs how she treated me . She even scolded me multiple times when I would ask questions . I don’t know what her problem was but she seemed very mean and very ****** . That’s not how you should greet people at all . Regardless of their skin color . It literally took me almost 10 mins just to check in !!! It shouldn’t be so much work to just check me into my room how they always do . Overall I had a 4/10 experience this time around . It could’ve went way smoother if she would just be welcoming & nice .

Worst service by receptionist Donald The receptionist Donald was extremely rude,mean and ******. He told us that we can leave the hotel when we asked him for some assistance. I asked him what kind of service is this and he told us that we should leave and go somewhere nice because we are not welcome there. We left right away even after paying for the hotel. I need someone from the corporate to contact me before i take this further