普萊蘭Kart＇Indoor附近酒店

Very clean space, nice people, well-groomed rooms, a great breakfast in the morning, i had a great experience and if I come back, I'll definitely go back there. The only thing that was out of my plans was the weather, but even with this problem the room temperature inside the hotel solved it

這對夫婦本來是好的,但我們需要一張加牀,這是一張拉出來的沙發,而不是一張單人牀。毫無疑問,這是我坐過的最不舒服的事情,更不用說試圖睡在上面了。連體重都沒有的孩子都因爲木頭的碎片而不能躺在上面。雙人牀沒有上衣,所以就像睡在彈簧上一樣。最後我們鋪了一張牀,睡在地板上。我得到了*****背酒店的概念,但你不能弄錯的一件事就是牀,這是我們唯一預訂的東西!酒店否則太可惜了。工作人員一直很友好,一切都非常乾淨,應該是。唯一的小一點是房間裏沒有茶或咖啡,但我猜這是公司的事情

Nous venons de passer une semaine aux Caps. Parfait comme toujours ! Les chambres sont très propres ainsi que la salle de bains. La literie est excellente et les oreillers sont bien moelleux permettant un bon sommeil réparateur. Le petit déjeuner est très bien fourni avec du très bon pain, des croissants et des pains aux chocolats tout frais livrés chaque matin par le boulanger. Le restaurant propose un menu tout à fait convenable, et un très grand choix pour la cave. Le personnel en salle est à votre écoute et très convivial ”Eric” se reconnaitra... Sans oublier l'ami ”Benjamin”... Merci aux autres personnes qui ont fait le ménage, le service du petit déjeuner, et à la dame de l'accueil pour leur gentillesse et qui ont rendu notre séjour agréable. L'hôtel est très moderne avec un très joli jardin bien aménagé où il fait bon se reposer quand il fait beau et chaud, le parking sécurisé et fermé est un plus non négligeable. Laurence et Benoit se démènent sans compter pour que chacun se sente bien . Un grand merci à vous deux pour votre gentillesse et votre accueil à très vite. Gilles et Brigitte.

Hôtel très bien situé. Hôtel très propre et récent. L'équipe est à l'écoute de ses clients. Le buffet du pdj est top avec du choix. J'ai également mangé au restaurant et tout est fait maison. Je recommande. Merci pour votre accueil.

Very disappointed with the service in this hotel. We are staying here for nearly two weeks and the staff at the reception is quite rude when we have an issue like not enough water bottles in the room (they gave us two instead of 4 when we are two adults and two children); phone not working; very small duvet to share for two children; .The children sleeping on the sofa bed have only one very narrow duvet to share and we asked for a second one but the next day it was removed. Our phone in the room does not work therefore we couldn’t call the reception. There is a loud ventilation sound coming from the bathroom which started on the second day. It doesn’t appear to be the A/C as it does not work either. Camille at the reception is very pleasant and polite, so is Yassin. But the rest of the team at the reception is quite rude and instead of telling us they will find a solution or apologize for the mistakes made by the cleaning ladies or issues we have had in the room they decide to argue with us and they say this is your version I don’t have the one of the staff. This type of attitude coming from a manager is even more disappointing. Not professional at all and makes us feel uncomfortable. A manager should not argue with customers but instead make them feel welcomed, safe and understood. The lady in charge at the restaurant in the evening was having a go at the waiters in front of us customers and laughing out loud at their mistakes, sighing in dispair at them. All in front of us. Very very unprofessional. Two of these waiters, very polite and kind to us seemed to be learning and were doing well it seemed, at least they were professional and polite, unlike their supervisor who was diminishing them in fromt of people. Really put us off our meal. One receptionist, a young woman, who did help us with our duvet issue, hardly greeted us when we entered the hotel in the evening. This is a 4 star hotel and very surprising behavior from the staff. She also made the entire reception stink of what seemed to be a humidity issue with clothes. I told her about the smell, unpleasant when you enter the hotel, without realizing the odor actually came from her. She is human but it shouldn’t really happen in a 4 star hotel, when you welcome clients. This morning the actual manager told me his colleague at the reception did not have time to tell me to see my issues with him as she had many other customers to deal with. She could have politely told me, Madam I don’t have to capacity to help you now but I will make sure the manager reaches out to you. This is high season, so there should be more than one person at the reception or at least have the clients directed to the manager immediately for these kind of situations instead of rebuffed rudely. When I asked to have the contact of the direction of the hotel, the manager told me and that after shouting at me down the phone and arguing with me, that he could not provide me with that information and I should write to

Nous avons été surclassé avec notre box donc côté parking Les chambres sont spacieuses ainsi que la salle de douche Nous avons testé le bar parfait pour un moment de détente Le petit déjeuner vaut le détour en chambre ou au buffet Si vous voulez vous avez un restaurant la taverne à 100 M et des bocaux repas si vous voulez pas sortir